Endsleigh Car Insurance Review

antoine fruchard Antoine Fruchard  updated on July 31, 2020

This is the ultimate review to guide you through Endsleigh car insurance.

You might already know that Endsleigh offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

better value for money for your car insurance;

indicative quotes;

and tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is Endsleigh the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail Endsleigh car policy terms and conditions and given our own ratings based on different criteria.

3 Safe overall rating for Endsleigh

Our ratingOur opinion
Customer service & satisfaction

24/7 online self-service centre is available
The website is easy to navigate and information can be easily found on it
4.2/5 based on 1470 reviews from TrustPilot
Complain resolution takes three business days
Policy information is not easily accessible

Cover provided

£2000 cover for personal accidents
Replacement car is provided as a standard on comprehensive policies
24 hour windscreen and glass cover is provided for the comprehensive cover
Legal cover can be gotten for as low £4.9

Value for money

Discounts are offered to students from certain universities
Affordable insurance is provided for learners and new drivers
20% off MOT costs and 10% off servicing is offered
Setting up, making changes to and cancelling a policy attracts an admin fee
Renewal prices are high

Financial strength for pay out

Strong financial capability

Technology

Most of the needed information can be found on the landing page of the website
Presence of technological advancements like Black box
Insurance policies can be taken out and adjusted online
Absence of live bot

Safe rating for Endsleigh

Expert and customer reviews on Endsleigh

We compiled expert and customer reviews from independent institutions, to give you an overall idea of Endsleigh’s reputation.

Review organisationConsumer satisfaction rates for Endsleigh
Defaqto expert rating for Endsleigh defaqto 3 stars 1
TrustPilot4,2/5 based on 1470 opinions
Consumer satisfaction rates on reviews for Endsleigh

To check if Endsleigh is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

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Our review on Endsleigh car insurance policy

Endsleigh is an insurance company that offers insurance policies for learning drivers, new drivers, young drivers and student drivers. It has a wide range of services ranging from the black box, short term car insurance to offer. Discounts are given to students and the insurance policies can be chosen in a way that it would suit the need of the driver. All in all, this insurance company has successfully been able to find a select group of drivers to cater to and also meet their needs.

What does Endsleigh car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at Endsleigh?

Car insurance policyAvailable at EndsleighCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
Comprehensive
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at Endsleigh

Keep in mind that you can always add optional extras to your policy.

Main guarantees at Endsleigh explained in details

Let’s find out what does Endsleigh covers in its car insurance policy.

Breakdown cover at Endsleigh

Four types of breakdown covers are provided by Endsleigh and they are:

  • roadside assistance
  • roadside and recovery
  • full UK breakdown
  • full UK & European breakdown.
    For the European cover, alternative sources of transportation and accommodation are provided.

Keycare cover at Endsleigh

Endsleigh provides the following with their keycare cover:

  • £2,500 for replacing locks for car, home and office
  • 3 days emergency car hire if car keys lost or stolen.

Windscreen cover at Endsleigh

Windscreen replacement and repairs is included as a standard for the comprehensive car policy offered.

Motor legal protection at Endsleigh

Motor Legal Protection provided by Endsleigh offers up to £100,000 of cover for legal costs if you’re involved in a motor accident that is not your fault. With this cover, protection is offered for the following:

  • access to legal counsel
  • uninsured loss recovery
  • 24/7 legal helpline.

Personal policy injury available at Endsleigh

The Personal policy cover that Endsleigh offers £2,000 in the case of an accident that renders the driver temporarily or permanently unable to work.

Coverage abroad at Endsleigh

Abroad coverage is available under the comprehensive, third party, theft, fire and third party insurance policies and this coverage allows the holders to travel through Europe for 90 days. The list of countries includes:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal
Republic of Cyprus, Republic of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Courtesy car at Endsleigh

The courtesy car is provided in the case that the driver’s car was stolen or is beyond repair. The following offers come alongside the cover:

  • provision of a car for up to 21 days for comprehensive policy and 14 days on third party, fire and theft policies
  • cover provided for up to two claims per policy.

No-Claim Bonus (NCB) at Endsleigh

If you buy the add on and have at least 4 years built up, then you would be entitled to the No Claims Discount.

At Endsleigh, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

Endsleigh car insurance terms and conditions

How much does Endsleigh car insurance cost?

You’ll find below indicative car insurance quotes at Endsleigh:

Drivers’ageMonthly premium
18 years old£102,88
40 years old £42,42
60 years old£31,28
Quotes above are for a comprehensive car insurance – eco car, clean record driver, Liverpool

Costs of Endsleigh insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver’s record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at Endsleigh?

20% off MOT costs and 10% off servicing.
Discount and Cashback vouchers are also available.

Discount typesComment
Discounts– £25 Gift Card is given with every Car Insurance Order
– The Bonus Accelerator option is available to young drivers and this helps them accumulate No Claims Bonus in a space of 10 months rather than 12.
Discounts and cashbacks available at Endsleigh

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

Endsleigh car insurance policy summarized

Guarantees

At Endsleigh
NCB benefitYes
Uninsured driver NCB benefitYes
Loss or theft of keys£2,500
Personal belongings£100
Audio equipment

no

Medical expenses

no

Liability limit for property damage£20 000 000
Legal expense£100 000
Courtesy car benefit

As standard

Courtesy car cover

21 days

Coverage abroad

90 days

Guarantees at Endsleigh

Excess

At Endsleigh
Fire excessno
Theft excessno
Accidental damage excessno
Windscreen replacement excessNo excess amount is required to make up for the unlimited services
Young driver excess

no

Excess at Endsleigh

Admin fees

At Endsleigh
Interest charged by payment installments

18,00%

Renewal fees

£0

Cancellation fees

Cancellation fees during cooling off period: £30
Cancellation fees outside cooling off period: £75

Modification fees

Adjustment fee: £30

Admin fees at Endsleigh

Other car insurance policies available at Endsleigh

Endsleigh black-box insurance

Endsleigh makes use of a third party called ingenie who install a black box that monitors the driving performance. Three times a year, the driving data is computed and a discount of up to 21% is given (if the driver has been driving well)

Endsleigh short term cover

Temporary car insurance is offered to student drivers for 7, 14, 21 or 28 days. Anyone that suits the needs of the driver can be chosen.

The temporary car insurance is provided by a third party company called Marmalade and the cover is:

  • designed for young drivers between the ages of 18 and 24 with a functional driver’s license
  • with this cover, the NCB is not affected
  • no setup fee is required.

Endsleigh learner driver car insurance

The young driver’s option also covers learning drivers. Some things to expect from this insurance cover are:

  • immediate No claims bonus earnings
  • european cover
  • personal belongings cover worth £100
  • windscreen and glass replacement cover.

Endsleigh business car insurance

A company car insurance policy is offered and with this, the following are expected:

  • cover provided for leased cars that are used for business purposes
  • a minimum of 12 month policy.
  • personal accident cover
  • £100,000 to cover legal representation for the driver and all other named drivers on the policy
  • £2,500 keycare cover
  • breakdown cover.

How to contact Endsleigh auto insurance?

Endsleigh phone numbers 

You will find all important phone numbers to contact Endsleigh car insurance:

Contact numberOpening hours

Customer Service

0800 085 8698

Mon–Fri: 9am to 5.30pm
Sat-Sun: Closed

Quotes

0333 234 1552

Mon-Fri: 8am to 6pm
Sat: 9am to 5pm
Sun: Closed

Policy changes

0333 234 1552

Mon-Fri: 8am to 6pm
Sat: 9am to 5pm
Sun: Closed

Breakdown cover

0330 159 0245

24 hours a day

Policy renewal

0333 234 1552

Mon-Fri: 8am to 6pm
Sat: 9am to 5pm
Sun: Closed

Cancellations

0333 234 1558

Mon-Fri: 8am to 6pm
Sat: 9am to 5pm
Sun: Closed

Contact numbers at Endsleigh

Endsleigh other contact details

You’ll find below Endsleigh main contact details:

Contact details of Endsleigh
Email address

[email protected]

Customer account with Endsleigh login

My Account

Social mediaFacebook, Twitter, LinkedIn
ChatbotNo
Contact details at Endsleigh

You can also contact them by mail by writing to Endsleigh car insurance:

Endsleigh Insurance Services Limited,
Shurdington Road,
Cheltenham,
GL51 4UE,
United Kingdom

How to claim at Endsleigh?

You can make a claim by calling Endsleigh’s claims department or by filling in a online claims form.

ServiceCar claim
Claim online

Online claim form

Claim by phone

0333 234 1662 (Comprehensive)
0333 234 1663 (TP & FT)

Claim process at Endsleigh

How to cancel your car insurance at Endsleigh?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract’s anniversary date.

Since car insurance is a legal requirement, Endsleigh as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, Endsleigh has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days – the cooling off period – to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

You would need to have various documents ready such as:

  • your policy number (right hand corner of your documents);
  • your bank details; and
  • your payment method in case there are cancellation fees.

Endsleigh could also refuse to cover your car any longer if you don’t pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.