Esure Car Insurance Review and Quotes

This is the ultimate review to guide you through Esure car insurance.

You might already know that Esure offers several car insurance policy options.
Some are great, others not so much.

So if you want to get better value for money for your car insurance, indicative quotes and tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Table of Contents

Is Esure the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

At Safe, we’ve studied in detail Esure car policy terms and conditions and given our own ratings based on different criteria:

3,4 Safe overall rating for Esure

	Safe rating	Our opinion
Customer service & satisfaction		Online chat bot available to answer the questions of the clients 24/7 accident helpline Sufficient phone numbers attached to each service provided by the company Website is not customer friendly in terms of navigation Negative reviews recorded on TrustPilot
Cover provided		Courtesy car cover is guaranteed Unlimited cover for manufacturer (audio and sat nav equipments) Limited range of cover options
Value for money		No admin fee charged for updating already existing policies during the year Discounts are given for first time customers
Financial strength for pay out		High company financial capacity to foot payment in terms of claim
Technology		80% online availability Technological advancement like Black Box not implemented Life chat option on website only available when the orange live chat bottom is visible on the screen

Safe rating for Esure

Customer satisfaction rates based on consumers reviews

We compiled customer satisfaction rates from independent institutions, to give you an overall idea of Esure’s reputation.

defaqto 5 stars — Consumer satisfaction rates on reviews for Esure

Review organisation	Consumer satisfaction rates for Esure
Defaqto expert
TrustPilot	3,9/5 based on 7891 opinions

To check if Esure is the right car insurance for you, you can use our free car insurance insurance comparison platform and get quotes from main insurance companies in a few seconds only without having to give any personal information.

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Do we recommend Esure car insurance policy?

The Esure website does not contain all the necessary information and key details such as the factors for NCB. But from the customer reviews, Esure seems to have an average customer satisfaction rate and performance level. The website is not customer friendly and a potential customer would have a hard time going through the website in search of information. The covers provided by Esure apart from the comprehensive cover do not seem to cover a lot so this is an indication that the comprehensive cover is the one to go for. The insurance policy that Esure provides does not include some services like classic car insurance. Overall, the performance level can be said to be average and it is recommended.

What does Esure car insurance policy include?

Esure proposes different types of policies, let’s look at the features of each insurance policy.

Is Third-party only, third-party fire and theft and comprehensive cover available at Esure?

Below you’ll find the different levels of cover available (or not) at Esure for a standard single car insurance.

In general, car insurance falls into three main levels of cover :

Car insurance policy	Available at Esure	Coverage in a nutshell
Third-Party Only		Passengers and third party covered Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft		Replacement of your car if stolen Damages caused due to theft or fire
Comprehensive		Cover third-party fire and theft Covers injuries to you and damages to your car

Car insurance level of cover available at Esure

Keep in mind that you can always take one of those policies and add selected upgrades on top of your basic contract.

What are the extras available at Esure?

At Esure, you can choose among different policy upgrades, either already included in your car insurance policy or added as upgrades.

You will find each offer detailed in the below section.

Breakdown cover at Esure

Roadside assistance is provided in the case of a breakdown.
Option to tow your car to the nearest garage if you are far from home and it cannot be fixed.
Option to transport the customer’s car and affected party to the nearest garage in the case of misfuelling.

Keycare cover at Esure

If your keys are damaged, Esure would either provide an alternative source of transportation for you, replace the car keys and in the case where the key has broken inside the lock, replace the entire lock.
Up to £200 for hotel accommodation if the key lock situation cannot be resolved in time.
The keycare limit is between £500 as standard – £1,500 per year (optional).

Windscreen cover at Esure

Claim on windscreen, window doesn’t affect NCB. Sunroof does.
The cover option can be either added as an upgrade or is directly included in the fully comprehensive cover policy.

Motor legal protection at Esure

A legal fee of up to £100,000 is provided to cover legal charges if the case is deemed worthy.

Hire vehicle cover at Esure

A replacement car is provided for the driver in the case that his/her vehicle has been stolen or is damaged.

Personal policy injury available at Esure

In the event of death or serious injury, Esure will pay up to £100,000 if the driver is at fault and £30,000 if the driver isn’t.
Below is a breakdown of the personal policy cover that Esure offers and what it covers:

In the case of a permanent total disablement, £100,000 is offered if it was the driver fault and £30,000 if it wasn’t
In the case that a limb is lost, £100,000 is offered if it was the driver fault and £15,000 if it wasn’t
If there is loss of sight in one or both eyes, £100,000 is offered if it was the driver fault and £30,000 if it wasn’t
If one or both ears are affected hearing wise, £100,000 is offered if it was the driver fault and £30,000 if it wasn’t
If the speech is affected in an accident, £100,000 is offered if it was the driver fault and £30,000 if it wasn’t
For third degree burns, £100,000 is offered if it was the driver fault and £30,000 if it wasn’t.

What are the different car insurance types available at Esure?

Besides the three level of cover mentioned above, Esure also offers different types of insurance to fit everyone’s needs.

	Availability
Multi-car or fleet insurance
Telematics or black-box policy
Classic car insurance
Temporary car insurance
Learner driver car insurance
Coverage abroad
Business car insurance
Van insurance
No Claim Bonus

Insurance types available at Esure

You want to know more about this car insurance types? check out our guides!

How much does Esure car insurance cost?

You might be aware of the fact that there are certain situations where your car insurance policy premium may be drastically high. An example of this case is if you are a young driver.

You’ll find below indicative car insurance quotes at Esure:

Drivers’age	Monthly premium
18 years old	£104,11
40 years old	£42,93
60 years old	£31,66

Quotes above are for a comprehensive car insurance – eco car, clean record driver, Liverpool

Costs of Esure insurance car policies vary widely based on different factors such as:

The driver’s age
The date on which they received their driving licence
The type of car
Expected repair costs if the car is damaged
The performance, safety and security of the car
The driver’s address and how busy the streets in the neighbourhood are
Who drives the car (any additional driver on the policy)
The driver’s record of accidents and claims (number of injuries, No Claim Bonus etc.)
Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

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What are Esure discounts on car insurance?

You must know that different discounts are often available when you subscribe to a car insurance policy. Whether you are new to the company, a new driver, or you have been driving safely for years, you can often get discount rates to reduce your insurance premium.

Esure offers a discount on the services offered to new customers. New customers can pay as low as £332 for a cover policy.
They also provide a multi car discount which takes effect when two or more cars are registered under the same address. They offer guaranteed quotes for a year and also individual policies so each car is still under a discount but can be treated separately.

Discount types	Comment
Discounts	– Price slashes are given to new customers who are just using Esure for the first time. – Esure provides also a multi car discount which takes effect when two or more cars are registered under the same address. – The offer guaranteed quotes for a year and also individual policies so each car is still under a discount but can be treated separately.

Discounts and cashbacks available at Esure

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

It is possible to save on your car insurance, check out our 13 tops tips to cut your insurance premiums and start saving!

What are Esure auto insurance policies detailed?

Esure multi-car insurance

Multicover insurance is provided for more than one car registered under the same name so long as the owners of the other cars are above 26 years old.
A 1 year quote promise is offered to customers and is guaranteed if details like address, phone number are not changed in that time frame.

Esure learner driver car insurance

This is dependent on the details of the learner driver in question. If it is satisfactory enough, it can be added to an already existing cover plan.

Esure coverage abroad

Your policy provides the minimum cover you need to use your car for up to 90 days in the EU (European Union) and the EEA (European Economic Area).
This is usually only the equivalent of Third Party cover and as such doesn’t include cover for damage to your car.

Esure business car insurance

Class of use categories are:

Social, Domestic and Pleasure (SDP)
Social, Domestic and Pleasure + your commute (SDP&C)
SDP&C and business use by you, SDP&C and business use by you and your spouse or partner
SDP&C and business use by you and another driver.

If you commute to work (even if your car’s parked at a train station most of the day), then SDP&C would likely be the best option for you. And if you use your car for business, choose from the 3 options that fit best.

Esure van insurance

Esure provides insurance for small vans that are used for personal purposes. Large vans and vans meant for business do not have any form of insurance policy.

Esure No-Claim Bonus (NCB)

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium.

A driver is eligible to apply for a NCB Bonus if he/she is above 25, has a good and safe driving history and finally has at least four years without any fault claim. Esure offers a 75% discount for a driver that has up to 10 years without claims. Every type of insurance policy (third party only, third party fire and theft, and fully comprehensive) can accumulate a no claims bonus.

How does a claim affect my No-Claim Bonus?

At Esure, your NCB will not be affected until a certain limit:

NCB protection claims (number per year): unlimited.

What are Esure car insurance policy excess and limits?

This table sums-up Esure car insurance policy excess and limits.

	At Esure
Interest charged by payment installments	27,90%
NCB benefit	Yes
Uninsured driver NCB benefit	Yes
Renewal fees	£0
Loss or theft of keys limit	£500 as standard – £1,500 per year (optional)
Fire excess	£100
Theft excess	£250
Accidental damage excess	£150 – £750
Personal belongings limit	£150
Audio equipment limit	No
Medical expenses limit	£200/night at the hospital
Liability limit for property damage	£20 000 000
Legal expense limit	£100 000
Windscreen replacement excess	£100 – £150
Courtesy car benefit	As standard
Courtesy car limit	Unlimited
Driver under 21 excess	£350 – £1,500
Coverage abroad limit	90 days

Excess and limits at Esure

How to contact Esure auto insurance?

Esure contact phone number

You will find all important phone numbers to contact Esure car insurance:

	Contact number	Opening hours
Customer Service	0345 045 1000	Monday-Friday 8am – 8pm Saturday 9am – 5pm Sunday 9am – 2pm
Quotes and sales	0345 045 1000	Monday-Friday 8am – 8pm Saturday 9am – 5pm Sunday 9am – 2pm
Multi car sales	0800 434 6764	Monday-Friday 8am – 8pm Saturday 9am – 5pm Sunday 9am – 2pm.
Claims	24hr Breakdown Cover (RACD): 0800 085 6837 Motoring Legal Protection: 0345 603 7872 Car Key Cover: 0800 085 4913 Misfuelling Cover: 0800 085 8556 (Misfuelling benefit does not cover fully Electric Vehicles.)	24/7
Renewal hotline	0345 603 7879	Monday-Friday 8am – 8pm Saturday 9am – 5pm Sunday 9am – 2pm
24-hour accident recovery	0800 085 8533	24/7 7 days a week

Contact numbers at Esure

What are Esure contact details?

This contacts will allow you to contact Esure quickly and efficiently:

	Contact details of Esure
Email address	[email protected]
Customer account with Esure login	My Account
Social media	Facebook, Twitter, LinkedIn.
Chatbot	Available.

Contact details at Esure

You can also contact them by mail by writing to Esure car insurance:

esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ

How to claim at Esure?

You can make a claim either on My Account or by calling the claim helpline.

Service	Car claim
Claim by email	[email protected]
Claim online	Connect to My Account as explained above and follow the process. You will need to provide: Your name, phone number and adress Your car vehicle registration number Photos of the accident scene and circumstances details.
Claim by phone	24hr Breakdown Cover (RACD): 0800 085 6837 Motoring Legal Protection: 0345 603 7872 Car Key Cover: 0800 085 4913 Misfuelling Cover: 0800 085 8556

Service

Car claim

Claim by email

[email protected]

Claim online

Connect to My Account as explained above and follow the process. You will need to provide:

Your name, phone number and adress
Your car vehicle registration number
Photos of the accident scene and circumstances details.

Claim by phone

24hr Breakdown Cover (RACD): 0800 085 6837
Motoring Legal Protection: 0345 603 7872
Car Key Cover: 0800 085 4913
Misfuelling Cover: 0800 085 8556

Claim process at Esure

How to cancel Esure car insurance?

Since car insurance is a legal requirement, Esure as well as other insurers will renew your contract automatically at the expiry date without any notification from your side.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately.

Before your contract comes to an end, Esure must send you a renewal notice within 14 to 21 days before the anniversary date of your contract.

After sending you the renewal notice, they will automatically renew your insurance contract. You will therefore have 14 days (what we call the cooling off period), to cancel the new contract at reduced cancellation fees.

Other fees may apply if you make some alterations to your contract or if certain events occur during your contract’s operation.

The table below provides more details on modification and cancellation fees charged at Esure:

	Administrative fees
Cancellation fees	Cancellation fees during cooling off period: £26 Cancellation fees outside cooling off period: £60
Modification fees	Adjustment fee: £26
Cancel by phone	0345 606 1374

Cancellation and modification fees at Esure

You would need to have various documents ready such as your policy number (right hand corner of your documents), your bank details, and your payment method in case there are cancellation fees.

Esure could also refuse to cover your car any longer if you don’t pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.