Hastings Direct Car Insurance Review

James Rodriguez James Rodriguez updated on July 7, 2022

This is the ultimate review to guide you through Hastings Direct car insurance.

You might already know that Hastings Direct offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

  • Better value for money for your car insurance
  • Indicative quotes
  • Tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is Hastings Direct the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail Hastings Direct car policy terms and conditions and given our own ratings based on different criteria.

3,7 Safe overall rating for Hastings Direct

Our ratingOur opinion
Customer service & satisfaction

Detailed FAQs page provides answer to user
Customer support lines are not toll free
Unfavourable reviews on customer friendliness on Trustpilot

Cover provided

Vans are covered by the insurance policy
£500 medical expense
Sunroof not covered

Value for money

£300 personal belongings cover
Repairs guarantee for 5 years
Personal accident cover of up to £5,000, which includes windscreen cover and medical expenses
Low excess

Financial strength for pay out

Strong financial level for claim management


Customer friendly website with a simple and easy-to-use interface
100% available online
Mobile app available
Available on social media platforms
No-live chat or chatbot is available

Safe rating for Hastings Direct

Expert and customer reviews on Hastings Direct

We compiled expert and customer reviews from independent institutions, to give you an overall idea of Hastings Direct's reputation.

Review organisationConsumer satisfaction rates for Hastings Direct
Defaqto expert rating for Hastings Direct defaqto 5 stars
TrustPilot4/5 based on 41,679 opinions,
Consumer satisfaction rates on reviews for Hastings Direct

To check if Hastings Direct is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

Finally, compare best car insurance in less than 20 secs without giving your email.
No spamming, promise.


Our review on Hastings Direct car insurance policy

The rates applied by Hastings Direct are well received by its customers. The Consumer Moneyfacts Awards ranked Hastings as the Car Insurance Provider of the Year 2018.
The customer satisfaction is high and seems to reflect positive user experience on the website as well as an attentive customer service.
The website also effectively passes across effective messages and information on the car insurance policies the company offers. It is recommended.
There are two others level of coverage at Hastings:

  • Hastings Essential, the most basic level of coverage rated 3 stars by Defaqto
  • Hastings Direct Premier, the most complete level of coverage rated 5 stars

What does Hastings Direct car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at Hastings Direct?

Car insurance policyAvailable at Hastings DirectCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at Hastings Direct

Keep in mind that you can always add optional extras to your policy.

Main guarantees at Hastings Direct explained in details

Let's find out what does Hastings Direct covers in its car insurance policy.

Breakdown cover at Hastings Direct

  • 24 hours emergency assistance with no excess payable on claims
  • £75 per day (for up to three days) for car hire in case you are stranded
  • You get a temporary courtesy car while your own is being repaired.

Keycare cover at Hastings Direct

  • £1,500 worth of cover to replace lost or stolen keys
  • £75 per day (for up to three days) for car hire if your car’s stranded
  • Access to 24-hour emergency assistance
  • No excess payable if you claim.

Windscreen cover at Hastings Direct

  • Claim on windscreen, window doesn’t affect NCB. Sunroof does.
  • There’s no cover for windscreen repairs or replacement if you have third party or third party, fire & theft insurance or Hastings Essential policy.

Motor legal protection at Hastings Direct

For accidents that are not your faults, Hastings Direct offer a cover of up to £100,000 for legal costs.

Personal policy injury available at Hastings Direct

Personal accident cover offers financial compensation of up to £5000 for a range of injuries to help you and others recover.

Coverage abroad at Hastings Direct

Hastings Direct provides cover for abroad travel too but it is limited to countries like France, Germany, Spain, Italy. Emergency breakdown assistance is provided in the case of a breakdown.

Courtesy car at Hastings Direct

Hastings Direct provides a courtesy car (small car) while your car’s being repaired by one of their approved repairers. However, you won’t get one if your car’s been stolen and not recovered or damaged beyond repair. However you can add Substitute Vehicle cover to your policy for an extra cost. The enhanced substitute vehicle cover provides you with a hire car of an equivalent engine size to yours (up to a maximum engine size of 2000cc) if:

  • Your car’s stolen and not recovered
  • It’s damaged beyond repair after a fire, an attempted theft or, subject to when your cover started, an act of vandalism
  • It’s damaged beyond repair after an accident that was your fault

No-Claim Bonus (NCB) at Hastings Direct

With Hastings Direct, if you have four or more years’ NCD, protection can be gotten against two claims in a three-year period.

If your car’s vandalised or if you’re hit by an uninsured driver, you won’t lose your no claims discount or have to pay excess.

At Hastings Direct, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

NCB protection claims (number per year): 2 claims in 3 years

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

Hastings Direct car insurance terms and conditions

How much does Hastings Direct car insurance cost?

You'll find below indicative car insurance quotes at Hastings Direct:

Drivers'ageMonthly premium
18 years old£107,39
40 years old £44,29
60 years old£32,66
Quotes above are for a comprehensive car insurance - eco car, clean record driver, Liverpool

Costs of Hastings Direct insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver's record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at Hastings Direct?

Only a few discounts are available at Hastings Direct:
- A 10% multi-car discount is available (for each car) for households with more than 1 car, even if the drivers are not related.
- Student drivers under this plan can get up to 10% discount with black box policy.

Discount typesComment
Discounts- A 10% multi-car discount is available (for each car) for households with more than 1 car, even if the drivers are not related.
- Student drivers under this plan can get up to 10% discount with black box policy.
Discounts and cashbacks available at Hastings Direct

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

Hastings Direct car insurance policy summarized


At Hastings Direct
NCB benefitYes
Uninsured driver NCB benefitYes
Loss or theft of keys£500 as standard - £1,500 per year (optional)
Personal belongings£300
Audio equipment


Medical expenses


Liability limit for property damage£20,000,000
Legal expense£100,000
Courtesy car benefit

As standard

Courtesy car cover

Duration of repair

Coverage abroad

365 days

Guarantees at Hastings Direct


At Hastings Direct
Fire excess£95
Theft excess£95
Accidental damage excess£95
Windscreen replacement excess£85
Young driver excess


Excess at Hastings Direct

Admin fees

At Hastings Direct
Interest charged by payment installments

From 14,90%

Renewal fees


Cancellation fees

Cancellation fees during cooling off period: £0
Cancellation fees outside cooling off period: £45

Modification fees


Admin fees at Hastings Direct

Other car insurance policies available at Hastings Direct

Hastings Direct multi-car insurance

For car insurance companies, the Multicar cover option is available for two or more cars that have been registered with the same address. You can get up to £5,000 personal accident cover on a multi-car plan if you are signed up on a comprehensive cover.
This also includes:

  • Windscreen and window cover
  • No claims discount of up to 65%
  • Courtesy car in case you car is being repaired by an approved repairer
  • Cover for trips to all EU countries for up to 90 days.

Hastings Direct black-box insurance

Hasting Direct Smartmiles offer telematics car insurance service as a way to help safety-conscious young and new drivers to save money on car insurance. Under this plan, a small, black box is installed onto the car by professional engineers and it measures data such as car speed, acceleration and breaking, frequency of trips and so on. Student drivers under this plan can get up to 10% discount on their premium and earn more discounts on renewal based on their general driving behavior as measured by the telemetry system.

Hastings Direct business car insurance

There are up to three different cover options for the business cover and they include:

  • Class 1: this provides cover for you, the main driver, when travelling to your place of work as well as to different sites for your job. Most policies include cover for a spouse to use your car, but it won’t include cover for any other named driver to use it for business purposes
  • Class 2: you’re covered as the main driver along with any other named driver on your policy for business purposes
  • Class 3: if you do a lot of travels for your job, then you’ll most likely need this level of car insurance. It provides cover for light goods transportation. The comprehensive car policy is recommended for the business insurance cover.

How to contact Hastings Direct auto insurance?

Hastings Direct phone numbers 

You will find all important phone numbers to contact Hastings Direct car insurance:

Contact numberOpening hours

Proof of no claims discount

0333 321 9801

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm.


0333 321 9644

24 hours a day, 7 days a week.

Register Claims

0333 321 9800

24 hours a day, 7 days a week

Change of policy

0333 321 9801

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Cancelling existing policy

0333 321 9801

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Contact numbers at Hastings Direct

Hastings Direct other contact details

You'll find below Hastings Direct main contact details:

Contact details of Hastings Direct
Email address

[email protected]

Customer account with Hastings Direct login

My Account

Social mediaFacebook, Twitter, YouTube
Contact details at Hastings Direct

You can also contact them by mail by writing to Hastings Direct car insurance:

Hastings Direct
4 Collington Ave,
TN39 3LW, United Kingdom

How to claim at Hastings Direct?

You can make a claim by contacting Hastings Direct's claims department via phone call.

ServiceCar claim
Claim by phone

0333 321 9800

Claim process at Hastings Direct

How to cancel your car insurance at Hastings Direct?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract's anniversary date.

Since car insurance is a legal requirement, Hastings Direct as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, Hastings Direct has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days - the cooling off period - to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

You would need to have various documents ready such as:

Hastings Direct could also refuse to cover your car any longer if you don't pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.