Lloyds Bank Car Insurance Review

James Rodriguez James Rodriguez  updated on July 31, 2020

This is the ultimate review to guide you through Lloyds Bank car insurance.

You might already know that Lloyds Bank offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

better value for money for your car insurance;

indicative quotes;

and tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is Lloyds Bank the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail Lloyds Bank car policy terms and conditions and given our own ratings based on different criteria.

3 Safe overall rating for Lloyds Bank

Our ratingOur opinion
Customer service & satisfaction

24/7 emergency helpline is available
Self service options are available online
Bad reviews on Trustpilot

Cover provided

In the case of an accident or damage, optional total loss courtesy car cover is provided for up to 28 days
Vandalism cover is provided as standard
No cover for child seat

Value for money

A 3 year repair guarantee is offered
10% discount on the first year of car insurance for Lloyds bank customers
23.5% APR for monthly payments

Financial strength for pay out

Strong financial capability


Customer friendly website with a simple and easy-to-use interface
Available on social media platforms
Insurance policies can be added and adjusted online via the self-help service provided
No-live chat or chatbot option is available
Mobile app is not available

Safe rating for Lloyds Bank

Expert and customer reviews on Lloyds Bank

We compiled expert and customer reviews from independent institutions, to give you an overall idea of Lloyds Bank's reputation.

Review organisationConsumer satisfaction rates for Lloyds Bank
Defaqto expert rating for Lloyds Bank defaqto 3 stars 1
TrustPilot1,6/5 based on 79 opinions
Consumer satisfaction rates on reviews for Lloyds Bank

To check if Lloyds Bank is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

Finally, compare best car insurance in less than 20 secs without giving your email.
No spamming, promise.


Our review on Lloyds Bank car insurance policy

Lloyds Bank is one of the ‘Big Four’ British clearing banks, and the largest retail bank in Britain. It offers a range of insurance products including home, life, landlord, van, mobile phone, business, travel and car insurance. Lloyds Bank offers two levels of car insurance which is the Standard and Comprehensive insurance policy. Extra cover options like Keycare cover, Motor Legal Protection, Breakdown Cover are provided. It however doesn’t offer insurance policies for young drivers and learning drivers.

What does Lloyds Bank car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at Lloyds Bank?

Car insurance policyAvailable at Lloyds BankCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at Lloyds Bank

Keep in mind that you can always add optional extras to your policy.

Main guarantees at Lloyds Bank explained in details

Let's find out what does Lloyds Bank covers in its car insurance policy.

Breakdown cover at Lloyds Bank

The breakdown cover is provided at a cost of £29.99 per year and it comes with different levels of cover which in turn offers different services. They are:

  • roadside assistance: in the event that your car broke down at a distance not too far from your home
  • at home: this cover is useful in the case that your vehicle doesn’t start and it is close in distance to your home address
  • recovery: this level of cover provides alternative sources of transportation for the driver and passengers if repair cannot be done immediately on the vehicle
  • onward travel: this includes car hire services and provision for accommodation when needed
  • EU: this provides breakdown cover in European countries.

Keycare cover at Lloyds Bank

Lloyds Bank offers Keycare services for a sum of £7.99 per year and with this, you get:

  • £1,000 worth of cover anywhere including the european union
  • a 24/7 emergency helpline
  • cover for locksmith charges in the event that the lock has to be replaced
  • cover for 3 days car hire
  • a £10 reward paid to anyone who finds and returns your keys.

Windscreen cover at Lloyds Bank

Lloyds bank would cover the replacement or repair cost of broken glass in the windscreen or windows of your car and any scratching or damage done to the bodywork caused by the broken glass, in the event that there has not been any other form of loss or damage.
Claim on windscreen, window or sunroof doesn’t affect NCB.

Motor legal protection at Lloyds Bank

Lloyds Bank offers Motor legal protection services at a cost of £30.99 per year and in the case of any accident, provides the following services:

  • cover for the lawyer’s fees
  • cover for the provision of legal services
  • cover for any other expenses so long as it has been agreed upon.

Personal policy injury available at Lloyds Bank

In the case of an accident, and also in the event that within 3 months, this accident leads to:

  • death
  • permanent loss of sight
  • permanent loss of limbs.
    Lloyds bank offers the injured person (the driver or the spouse) a benefit amount.

Coverage abroad at Lloyds Bank

Lloyds Bank offers 60 days of European Union Cover at the same level of cover offered in the UK. The countries include:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands?

Courtesy car at Lloyds Bank

The courtesy car option is only available with the comprehensive car insurance policy offered by Lloyds bank.

  • it is only provided in the case that your car is temporarily unavailable due to a repair
    • courtesy car cover is not provided in the case that the car has been stolen or written off
    • the courtesy car cover is also dependent on availability and eligibility.

No-Claim Bonus (NCB) at Lloyds Bank

With Lloyds, you get a discount of up to 60% if you have eight or more claim-free years.

The No Claims DIscount is not affected by payments for emergency treatment fees, and claims where the driver was not at fault.

At Lloyds Bank, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

NCB protection claims (number per year): 2 claims in 3 years.

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

Lloyds Bank car insurance terms and conditions

How much does Lloyds Bank car insurance cost?

You'll find below indicative car insurance quotes at Lloyds Bank:

Drivers'ageMonthly premium
18 years old£100,82
40 years old £41,58
60 years old£30,66
Quotes above are for a comprehensive car insurance - eco car, clean record driver, Liverpool

Costs of Lloyds Bank insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver's record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at Lloyds Bank?

Discount vouchers are available for online customers. Also, there is a 10% discount offered on your first year of car insurance as a Lloyds bank customer.

Discount typesComment
DiscountsA 10% discount is offered on the first year of your car insurance policy as a Lloyds bank customer.
Discounts and cashbacks available at Lloyds Bank

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

Lloyds Bank car insurance policy summarized


At Lloyds Bank
NCB benefitYes
Uninsured driver NCB benefitNo
Loss or theft of keys£1000
Personal belongings£200
Audio equipment


Medical expenses


Liability limit for property damage£20 000 000
Legal expense£100 000
Courtesy car benefit

As standard

Courtesy car cover

Duration of repair

Coverage abroad

60 days

Guarantees at Lloyds Bank


At Lloyds Bank
Fire excess£200
Theft excess£200
Accidental damage excess£200
Windscreen replacement excess£75
Young driver excess


Excess at Lloyds Bank

Admin fees

At Lloyds Bank
Interest charged by payment installments


Renewal fees


Cancellation fees

Cancellation fees during cooling off period: £20
Cancellation fees outside cooling off period: £55

Modification fees


Admin fees at Lloyds Bank

Other car insurance policies available at Lloyds Bank

Lloyds Bank multi-car insurance

For Lloyds Bank, the multicover option is only available for business vehicles and it is called the fleet insurance policy. Different drivers and cars can be added to an insurance policy. The cover is provided for businesses that need to insure 3 or more vehicles. Also, just one policy is needed to cover the rest of the vehicles.

Lloyds Bank business car insurance

For Lloyds Bank, a business cover option is provided and it offers a multi cover policy which is called the fleet insurance policy. The cover is useful for businesses that need to insure 3 or more vehicles. Also, just one policy is needed to cover the rest of the vehicles.

Lloyds Bank van insurance

Lloyds Includes 10% discount for van insurance if the driver is eligible. The services offered are:

  • 24/7 emergency claims helpline
  • guaranteed replacement van cover is offered for free for the first 12 months
  • £7,500 cover for tools and van contents is provided
  • motor legal protection is also offered on all policies.

How to contact Lloyds Bank auto insurance?

Lloyds Bank phone numbers 

You will find all important phone numbers to contact Lloyds Bank car insurance:

Contact numberOpening hours


0344 209 0477

24 hours, 7 days a week

Motor Legal Protection Claims

0330 018 1665

24 hours, 7 days a week

Windscreen Repair Cover

0330 018 7503

24 hours, 7 days a week

Keycare Cover

0345 303 4002

Monday – Friday 8am-9pm
Saturday 9am-3pm.

Customer services

0344 209 0476

Monday-Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays 9am-5pm


0330 018 1403

Monday-Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays 9am-5pm

Contact numbers at Lloyds Bank

Lloyds Bank other contact details

You'll find below Lloyds Bank main contact details:

Contact details of Lloyds Bank
Email address

[email protected]oydsbank.co.uk

Customer account with Lloyds Bank login

My account

Social mediaFacebook, Twitter, YouTube
Contact details at Lloyds Bank

You can also contact them by mail by writing to Lloyds Bank car insurance:

Lloyds Bank Car Insurance
25 Gresham Street,
London EC2V 7HN.

How to claim at Lloyds Bank?

You can make a claim by calling Lloyds Bank's claims department.

ServiceCar claim
Claim by phone

0344 209 0477

Claim process at Lloyds Bank

How to cancel your car insurance at Lloyds Bank?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract's anniversary date.

Since car insurance is a legal requirement, Lloyds Bank as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, Lloyds Bank has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days - the cooling off period - to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

You would need to have various documents ready such as:

Lloyds Bank could also refuse to cover your car any longer if you don't pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.