LV Car Insurance Review

James Rodriguez James Rodriguez updated on July 7, 2022

This is the ultimate review to guide you through LV car insurance.

You might already know that LV offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

  • Better value for money for your car insurance
  • Indicative quotes
  • Tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is LV the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail LV car policy terms and conditions and given our own ratings based on different criteria.

3,7 Safe overall rating for LV

Our ratingOur opinion
Customer service & satisfaction

Good customer service reviews from Reevoo
Available 24/7
No presence of online chat bot

Cover provided

Unlimited cover on windscreens, windows and sunroofs with comprehensive
Uninsured driver promise
Unlimited keys cover
180 days coverage abroad with comprehensive
NCB protection/no limit included
Courtesy car not as standard

Value for money

When compared to car insurance, the services provided by Liverpool Victoria are cost effective
Discount is given to first time customers

Financial strength for pay out

Strong financial capabilities to pay off claims

Technology

The website is can be easily navigated
No presence of online chat robot
Technological advances like the Black Box option are not implemented

Safe rating for LV

Expert and customer reviews on LV

We compiled expert and customer reviews from independent institutions, to give you an overall idea of LV's reputation.

Review organisationConsumer satisfaction rates for LV
Defaqto expert rating for LV defaqto 5 stars
TrustPilot4,7/5 based on 10778 opinions
Consumer satisfaction rates on reviews for LV

To check if LV is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

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Our review on LV car insurance policy

Liverpool Victoria is one of the biggest car insurance in the UK. LV’s comprehensive car insurance has been given a 5 Star rating by Defaqto for being one of the most comprehensive insurance products on the market. LV is the second insurer recommended for its comprehensive policy by Which? after NFU mutual and just in front of Saga.
It comes with roadside repair, home assistance, alternative means of transportation or accommodation, breakdown cover.
This is the highest level of cover available for your car.
The company also offers a black box car insurance, meaning you can earn discount while driving safer and better.

What does LV car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at LV?

Car insurance policyAvailable at LVCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
Comprehensive
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at LV

Keep in mind that you can always add optional extras to your policy.

Main guarantees at LV explained in details

Let's find out what does LV covers in its car insurance policy.

Breakdown cover at LV

During a breakdown, LV provides the following services:

  • A 46-minute average response time so you would not be left stranded for so long
  • 24/7 customer car service
  • Cover for anyone driving the nominated vehicle at that point.

There are about 5 Breakdown covers provided by LV but the most comprehensive of all that offers services such as roadside repair, home assistance, alternative means of transportation or accommodation, breakdown cover in the UK comes at a £142 per year cost.

Keycare cover at LV

New locks and keys are provided by Liverpool Victoria in the the case that yours has either been misplaced or damaged.

Windscreen cover at LV

Claim on windscreen are covered by the comprehensive cover that LV provides.

Motor legal protection at LV

For £25.99 per year, the motor legal expenses cover provided by LV protects you from the potential costs of legal action if you’re involved in a car accident. A legal cover of up to £100,000 is provided and this can be used to help you recover any uninsured losses, like personal injury compensation, loss of earnings or hire car costs while yours is being fixed. However, as a driver, you would not be covered for claims that don’t have more than 50% chance of success.

Personal policy injury available at LV

LV offers a £10,000 fee in terms of compensation for the personal accident cover and this is under the comprehensive car insurance. This option will protect you, your partner or a named driver on the policy if you or they suffer a serious injury while travelling in, or getting into or out of your car. For an additional payment of £19.90 per year, you can increase your personal accident cover to £100,000.

Coverage abroad at LV

The same level of cover which is provided in the UK is also available in the EU for up to 180 days a year. There are many covers to pick from and additional options to add, as a driver, all you need do is to pick one that suits your needs at that particular point in time.

Courtesy car at LV

This cover guarantees that you would be able to use a hire car if your own car is being repaired by our recommended repairer service, or has been stolen or written off.
For £19.90 per year, you’re guaranteed a small hatchback hire car by LV to be used for about 21 days or 4 days after the claim has been paid
For £29.90 per year, you’re guaranteed a hire car similar to that of your damaged car. The car could have up to seven seats and an engine capacity of about 2 litres.

No-Claim Bonus (NCB) at LV

With LV, if you don’t make a claim on your insurance, it’s recorded that you’re a safe driver and so you’re rewarded with a No Claim Discount (NCD) each year. The more NCD you have, the lower you would have to pay for the other covers. LV offers a 30% on one no year of no claims and 60% after 5 years.

At LV, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

There is no limit to the claims per year for the NCB protection offered by LV.

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

LV car insurance terms and conditions

How much does LV car insurance cost?

You'll find below indicative car insurance quotes at LV:

Drivers'ageMonthly premium
18 years old£105,75
40 years old £43,61
60 years old£32,16
Quotes above are for a comprehensive car insurance - eco car, clean record driver, Liverpool

Costs of LV insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver's record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at LV?

A discount is offered to customers who purchase their car insurance from LV online. Other discounts for multi-car policies or classic cars ones are also available at Liverpool Victoria.
- For Classic cars customers already having car and home insurance, LV offers a 15% discount.
- 20% discount is offered to customers who are using the Multi car policy i.e. users who have registered more than one car (maximum of six cars and 12 drivers) under one address.

Discount typesComment
Discounts- For Classic cars customers already having car and home insurance, LV offers a 15% discount.
- 20% discount is offered to customers who are using the Multi car policy i.e. users who have registered more than one car (maximum of six cars and 12 drivers) under one address.
Discounts and cashbacks available at LV

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

LV car insurance policy summarized

Guarantees

At LV
NCB benefitYes
Uninsured driver NCB benefitYes
Loss or theft of keysNo limit
Personal belongings£300
Audio equipment

No

Medical expenses

£250

Liability limit for property damage£20,000,000
Legal expense£100,000
Courtesy car benefit

Optional

Courtesy car cover

Duration of repair

Coverage abroad

180 days

Guarantees at LV

Excess

At LV
Fire excess£100
Theft excess£100
Accidental damage excess£100
Windscreen replacement excess£95
Young driver excess

£300

Excess at LV

Admin fees

At LV
Interest charged by payment installments

24,90%

Renewal fees

£0

Cancellation fees

Cancellation fees during cooling off period: £40
Cancellation fees outside cooling off period: £40

Modification fees

The same level of cover which is provided in the UK is also available in the EU for up to 180 days a year. There are many covers to pick from and additional options to add, as a driver, all you need do is to pick one that suits your needs at that particular point in time.

Admin fees at LV

Other car insurance policies available at LV

LV multi-car insurance

Multi car policy is for users who have registered more than one car (maximum of six cars and 12 drivers) under one address. LV offers a 20% discount for this. With the Multi-cover insurance, while the cars are registered under one policy, different schedule dates and renewal dates can be added for each car so they don’t clash. This way, you get more value for your money.

LV classic car insurance

LV offers classic cars insurance with benefits such as agreed value cover. The level of cover is basically the same that the standard comprehensive plan at LV. Classic car insurance customers will benefit from 15% discount if they previously buy home and car insurance at LV.

LV short term cover

In some cases, LV can add a temporary car to an already existing car insurance policy. Customer care representatives can be consulted for more information on this line 08000329395.

LV van insurance

With the van insurance that LV provides, the following are covered:

  • Uninsured driver promise: if the other driver is not insured and the accident is not your fault, you keep your no claim discount and there’s no excess to pay
  • If you accidentally fill your van with the wrong fuel, LV pays to drain and flush your fuel tank, as well as cover the damage to the van’s engine
  • New locks and keys are provided in the case that the previous one has been misplaced.

For the van insurance, there is no cover if the van is used for courier or delivery purposes and in the case that you would need a temporary replacement van, the replacement would either be a small hatchback or similar-sized car with a 2.0 litre engine capacity and 7 seats.

How to contact LV auto insurance?

LV phone numbers 

You will find all important phone numbers to contact LV car insurance:

Contact numberOpening hours

Complaints

0800 085 5663

Mon to Fri 8am – 8pm
Sat and bank holidays 9am – 5pm
Sun 10am – 4pm

Policy change

0800 202 8463

Mon to Fri 8am – 8pm
Sat and bank holidays 9am – 5pm
Sun 10am – 4pm.

Quotes

0800 202 8486

Mon to Fri 8am – 8pm
Sat and bank holidays 9am – 5pm
Sun 10am – 4pm

Renew policy

0800 085 5663

Mon to Fri 8am – 8pm
Sat and bank holidays 9am – 5pm
Sun 10am – 4pm

Make a claim

0800 202 8464

Available 24 hours a day, 7 days a week.

Breakdown assistance

0800 202 8487

Available 24 hours a day, 7 days a week.

Contact numbers at LV

LV other contact details

You'll find below LV main contact details:

Contact details of LV
Email address

[email protected]

Customer account with LV login

no

Social mediaFacebook, Twitter, YouTube
ChatbotNo
Contact details at LV

You can also contact them by mail by writing to LV car insurance:

Liverpool Victoria
County Gates
BH1 2NF
Bournemouth
United Kingdom

How to claim at LV?

You can make a claim by calling the claims department.

ServiceCar claim
Claim by phone

0800 202 8464

Claim process at LV

How to cancel your car insurance at LV?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract's anniversary date.

Since car insurance is a legal requirement, LV as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, LV has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days - the cooling off period - to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

You would need to have various documents ready such as:

LV could also refuse to cover your car any longer if you don't pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.