Peoples choice Car Insurance Review

James Rodriguez James Rodriguez updated on July 31, 2020

This is the ultimate review to guide you through Peoples choice car insurance.

You might already know that Peoples choice offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

  • Better value for money for your car insurance
  • Indicative quotes
  • Tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is Peoples choice the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail Peoples choice car policy terms and conditions and given our own ratings based on different criteria.

4 Safe overall rating for Peoples choice

Our ratingOur opinion
Customer service & satisfaction

Fast and easy access to a quote online
Effortless application and registration process
Customer service available for longer periods of time compared to other insurance companies (Mon-Fri: 9am to 9pm, Sat: 9am to 5:30pm, Sun: 10am to 5pm)
Claim process tedious and time consuming
No live chat feature available
Hidden fees that are not declared upfront when signing up for a policy
Low customer satisfaction rate from Trust Pilot

Cover provided

Several optional extra coverages available in addition to the three main covers
Upto 90 days cover for European travel included as standard
Legal liability included as standard

Value for money

Reasonably priced policies
Hidden fees that are not declared upfront when signing up for a policy
Unjustified charges may occur
High Cancellation Fee

Financial strength for pay out

People’s Choice is a part of a larger insurance group called Hastings Insurance Group which has several other insurance companies under it. Therefore, the ability for this company to pay out claims is pretty high.

Technology

User friendly website
Easy and fast access to your documents online
Fast and easy application and registration process
Does not have the use of a telematics system option (Black box)

Safe rating for Peoples choice

Expert and customer reviews on Peoples choice

We compiled expert and customer reviews from independent institutions, to give you an overall idea of Peoples choice's reputation.

Review organisationConsumer satisfaction rates for Peoples choice
Defaqto expert rating for Peoples choice defaqto 5 stars
TrustPilot2/5 based on 28 opinions
Consumer satisfaction rates on reviews for Peoples choice

To check if Peoples choice is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

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Our review on Peoples choice car insurance policy

People’s Choice offers all the basic insurance covers you might need as well as a variety of add-on covers such as Breakdown, Personal Accident, Legal Expenses, Courtesy Car Cover, Key Care Cover, etc.

Generally speaking, their prices are reasonable but we would advise you to go through their T&C’s documents to be aware of any hidden fees that may arise because they have tendency of not being upfront about it. Our advice is based on various reviews from customers across a handful of customer review sites.

What does Peoples choice car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at Peoples choice?

Car insurance policyAvailable at Peoples choiceCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
Comprehensive
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at Peoples choice

Keep in mind that you can always add optional extras to your policy.

Main guarantees at Peoples choice explained in details

Let's find out what does Peoples choice covers in its car insurance policy.

Breakdown cover at Peoples choice

People’s Choice offers 4 levels of Breakdown Cover that is provided by RAC (An automative repair service that they’ve partnered with to carry out their Breakdown Services to clients):

  • Roadside Cover: this covers breakdown services within the UK more than 1/4 mile from your home address. It includes repair at the roadside or in the event your vehicle is misfueled.
  • Roadside and Recovery Cover: this inlcudes roadside breakdown services within the UK 1/4 mile from your home address, misfuel issues, and local recovery of the vehicle and passengers to a single destination that is not more than 15 miles from the breakdown site. In the case of long distance travel, they can offer you a 24 hour car hire or overnight accomodation.
  • Roadside, Recovery and At Home Cover: this covers the benefits you get with Roadside and Recover Cover along with Breakdown assistance if your car breaks down at your home address.
  • Roadside, Recovery, At Home and European Motoring Assistance Cover: this includes all the benefits you get with Roadside, Recovery and At Home Covers along as well as 90 days European Breakdown Cover and returning your vehicle back to the UK).

Keycare cover at Peoples choice

Up to £1500 (inclusive of VAT) for replacement and repair of keys and locks in case of loss of theft of keys.

Windscreen cover at Peoples choice

Windscreen cover is available as part of the Comprehensive Policy only.
It covers repair or replacement of windscreen and windows only including costs and repair of scratches that may be caused during body work.
Claim on windscreen will not affect your No-Claim Bonus provided that you don’t have any other claims.

Motor legal protection at Peoples choice

Up to £100,000 of legal costs in case you are involved in an accident that is not your fault.

Personal policy injury available at Peoples choice

Up to £5000 if you or your spouse is injured, dead or permanently lost a limb at or above the wrist or ankle as well as total loss of sight in one or both eyes.

Coverage abroad at Peoples choice

People’s Choice offers European Cover for a limited time of up to 90 days.

Due to Brexit, you will be required to have a Green Card which you can through People’s Insurance. You will be covered to travel to all countries in the EU, Switzerland, Liechtenstein, Iceland, Norway, Andorra and Serbia.

No-Claim Bonus (NCB) at Peoples choice

For every year you drive without making any claims, your NCB rate is increased which lower your renewal premium payment. Provided you keep driving without making any claims, you NCB will keep increasing until it reaches 65% of your premium where your premium will stay fixed.

You also have the option to protect your NCB at an additional charge.

If you’re involved in an accident that was your fault, your NCB will be affected. If the accident wasn’t your fault, your NCB will not be affected provided that People’s Choice manages to recover the cost from the responsible party.

Claims on the following will not affect your NCB:

  • Claims on vandalism provided you report the incident to the police and send People’s Choice the crime reference number. Comprehensive Cover
  • Windscreen cover repair or replacement. (Note: Does not involve sunroofs or glassroofs)
  • Emergency treatment fees on road side in case of injury during an accident.

If you have a comprehensive policy, your NCB will not be affected if your car is vandalised provided you report the incident to the police and send People’s Choice the crime reference number.

At Peoples choice, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

NCB protection claims (number per year) : 2 claims in 3 years

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

Peoples choice car insurance terms and conditions

How much does Peoples choice car insurance cost?

You'll find below indicative car insurance quotes at Peoples choice:

Drivers'ageMonthly premium
18 years old£111,09
40 years old £45,81
60 years old£33,78
Quotes above are for a comprehensive car insurance - eco car, clean record driver, Liverpool

Costs of Peoples choice insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver's record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at Peoples choice?

There is no specific discount apart from the No-Claim Bonus available at People's Choice

Discount typesComment
DiscountsEmployee discount is available for specific job posts. Amounts are not stated.
Discounts and cashbacks available at Peoples choice

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

Peoples choice car insurance policy summarized

Guarantees

At Peoples choice
NCB benefitYes
Uninsured driver NCB benefitYes
Loss or theft of keys£1500 as a standard
Personal belongings£300
Audio equipment

Excess- Not Stated
Limit- £300

Medical expenses

Excess- Not Stated
Limit- £500

Liability limit for property damage£20,000,000 - £25,000,000
Legal expense£100,000
Courtesy car benefit

As standard

Courtesy car cover

Duration of repair of your car

Coverage abroad

90 days

Guarantees at Peoples choice

Excess

At Peoples choice
Fire excessExcess- Not Stated
Limit- £300
Theft excessExcess- Not Stated
Limit- £300
Accidental damage excessNot stated
Windscreen replacement excessNot Stated
Young driver excess

£295

Excess at Peoples choice

Admin fees

At Peoples choice
Interest charged by payment installments

Not Stated

Renewal fees

£20

Cancellation fees

Total Cancellation fee within 14 days after purchase of policy (Cooling off Period): £25 Cancellation fee, £20 arrangement fee and £12.5 call center fee (if applicable)
Total Cancellation fee beyond 14 days (Cooling off Period): £45 Cancellation fee, £20 Arrangement fee, £12.5 call center fee (if applicable) and a percentage of the premium for the time they covered

Modification fees

Change of registration number is £20
Any adjustment to your policy done by People’s Choice is £25
Any ajustments (excluding record of accidents, vehicle security, parking, mileage, occupation, marital status and correction of error) made to your policy by you is £25

Admin fees at Peoples choice

Other car insurance policies available at Peoples choice

Peoples choice multi-car insurance

People’s Choice offer a multicover where one policy covers upto 5 cars with the primary policyholder taking up full responsibility of the contract. The policy is available in all 3 levels of the covers (Comprehensive, Third Party, Theft and Fire AND Third Party Only).

Each car in the Multi Car Policy has its NCB calculated separately

Peoples choice business car insurance

Cover for business car may be available provided you inform them. In case of any change such as using your once personal car for business, you’re supposed to let them know as soon as possible.

Peoples choice van insurance

no

How to contact Peoples choice auto insurance?

Peoples choice phone numbers 

You will find all important phone numbers to contact Peoples choice car insurance:

Contact numberOpening hours

Customer service

0333 321 9679

Monday to Friday: 9am-9pm
Saturday: 9am-5:30pm
Sunday: 10am-5pm

Claims

0333 321 9800
44 1424 738 585 (Calling while in Europe)

Available 24/7

Breakdown Assistance

RAC- 0333 321 9644
RAC Europe- 0333 321 9818

Available 24/7

Sales

0333 321 9788

Monday to Friday: 9am-9pm
Saturday: 9am-5:30pm
Sunday: 10am-5pm

Complaints

0333 321 9679

Contact numbers at Peoples choice

Peoples choice other contact details

You'll find below Peoples choice main contact details:

Contact details of Peoples choice
Email address

[email protected]

Customer account with Peoples choice login

[MyAccount]https://www.peopleschoice.co.uk/Portal/servletcontroller?action=login#signin

Social mediaNo
ChatbotNo
Contact details at Peoples choice

You can also contact them by mail by writing to Peoples choice car insurance:

Conquest House, Collington Avenue
Bexhill-on-Sea
East Sussex
TN39 3LW

How to cancel your car insurance at Peoples choice?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract's anniversary date.

Since car insurance is a legal requirement, Peoples choice as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, Peoples choice has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days - the cooling off period - to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

You would need to have various documents ready such as:

  • your policy number (right hand corner of your documents);
  • your bank details; and
  • your payment method in case there are cancellation fees.

Peoples choice could also refuse to cover your car any longer if you don't pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.