Tesco Bank Car Insurance Review

James Rodriguez James Rodriguez updated on July 7, 2022

This is the ultimate review to guide you through Tesco Bank car insurance.

You might already know that Tesco Bank offers several car insurance policy options.
Some are great, others not so much.

So if you want to get:

  • Better value for money for your car insurance
  • Indicative quotes
  • Tips to lower your insurance premium, then you might love the following article.

Let’s dive right in.

Is Tesco Bank the best car insurance provider?

Getting the best car insurance deal is not all about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good payout if you ever have an accident.

We’ve studied in detail Tesco Bank car policy terms and conditions and given our own ratings based on different criteria.

4,1 Safe overall rating for Tesco Bank

Our ratingOur opinion
Customer service & satisfaction

Online quote generation
Above average customer satisfaction rate on review.co.uk
24/7 Claims line available
No live chat feature available
Low customer satisfaction rate on Trust Pilot
Long and tedious claims process

Cover provided

Offer 2 types of car insurance: Standard Car Insurance and Black Box Insurance
Up to 90 days minimum cover for travelling abroad available as standard
Black Box Insurance is fully comprehensive. There is no option to choose FT&TP or Third Party Only
Sunroof damage not covered

Value for money

Fairly priced premiums
Guaranteed discount for Tesco Clubcard Members
No renewal fee
Discount on premium based on your driving skills
High cancellation fee of £40
Charges sometimes increase without justification
High young driver excess

Financial strength for pay out

Tesco Bank’s insurance policy is underwritten by a panel of leading UK insurers such as Tesco Underwriting Ltd, Aviva Insurance, AXA Insurance, Sabre Insurance, and Zenith Insurance. This gives it its high ability to pay out claims.

Technology

User friendly website
Black box insurance (can track your vehicle in case of theft, can sense strong impact on the vehicle in case of an accident and would send an accident alert message to the insurance company)
Availability of online customer portal
No live chat feature available

Safe rating for Tesco Bank

Expert and customer reviews on Tesco Bank

We compiled expert and customer reviews from independent institutions, to give you an overall idea of Tesco Bank's reputation.

Review organisationConsumer satisfaction rates for Tesco Bank
Defaqto expert rating for Tesco Bank defaqto 5 stars
TrustPilot1,4/5 based on more than 700 opinions
Consumer satisfaction rates on reviews for Tesco Bank

To check if Tesco Bank is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information.

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Our review on Tesco Bank car insurance policy

Tesco Bank’s insurance policy is underwritten by a panel of leading UK insurers such as Tesco Underwriting Ltd, Aviva Insurance, AXA Insurance, Sabre Insurance, and Zenith Insurance.
Tesco Bank offers 2 types of car insurance: Tesco Bank Box Insurance targeted at drivers between the age of 17 and 35 and Standard Car Insurance targeted at drivers over the age of 21.

The Tesco Bank Box Insurance comes a fully comprehensive cover with several benefits as standard such as Windscreen Cover, Abroad Cover, Courtesy Car, Child Seat Cover, Legal Expense Cover, etc. The Cover+ plan includes brakdown cover as standard. The Standard Car Insurance is available across 2 levels of cover: Comprehensive and TPFT. Extra optional covers available are Key Cover, Breakdown Cover, Upgraded Courtesy Car Cover, and Driver Injury Cover.

What does Tesco Bank car insurance policy cover?

Are TPO, TPFT and Comprehensive covers available at Tesco Bank?

Car insurance policyAvailable at Tesco BankCoverage in a nutshell
Third-Party Only
  • Passengers and third party covered
  • Policyholder is not covered for any injuries or damages
Third-Party Fire and Theft
  • Replacement of your car if stolen
  • Damages caused due to theft or fire
Comprehensive
  • Cover third-party fire and theft
  • Covers injuries to you and damages to your car
Car insurance level of cover available at Tesco Bank

Keep in mind that you can always add optional extras to your policy.

Main guarantees at Tesco Bank explained in details

Let's find out what does Tesco Bank covers in its car insurance policy.

Breakdown cover at Tesco Bank

Tesco Bank has partnered with RAC (An automotive repair service company) to offer 4 levels of Breakdown Cover to their customers:
Tesco Value Breakdown Cover: this includes the following benefits:

  • Roadside assistance in the event of a breakdown that is happens more than 1/4 mile from your home address
  • Towing services for your vehicle up to a 10 mile radius from breakdown site in the event that you vehicle cannot be fixed on the roadside.
    Tesco Standard Breakdown Cover: in addition to the benefits that come with Tesco Value Breakdown Cover, you’re covered for breakdown assisstance at your home address or anywhere within a 1/4 mile from your home.
    Tesco Finest Breakdown Cover: in addition to the benefits that come with Tesco Value and Standard Breakdown Covers, you also get transport of your vehicle and up to 8 people to any single destination of your choice within the UK, alternative transport for 1 day or overnight accommodation.
    Tesco Euro Plus: this covers all the benefits that come with Tesco Value, Standard and Finest Breakdown Covers in the UK and Europe.

Keycare cover at Tesco Bank

Tesco Bank offers Keycare Cover as a policy upgrade (up to £500 for the replacement of car keys in case they are stolen or broken). It covers the repair or replacement of locks and keys as well as locksmith charges. The limit of the cover is not disclosed and will be available in your Policy Schedule.

Windscreen cover at Tesco Bank

  • Windscreen Cover is available as standard in the comprehensive level of cover of the Standard Car Insurance as well in the Tesco Bank Box Insurance.
  • It covers repair or replacement of broken or chipped windscreens or windows only. Claims on windscreen does not affect NCD.
  • Cover is unlimited unless you opt to get it fixed at an unapproved repairer. In that case, the limit is as the following: standard Car Insurance: £125 for replacement, £40 for repair / Tesco Bank Box Insurance: £200 for replacement, 50 for repair.

Motor legal protection at Tesco Bank

Up to £100,000 to cover for legal costs and expenses when pursuing for compensation after an incident that wasn’t your fault available as standard.

Personal policy injury available at Tesco Bank

Up to £140,000 covered in personal injury policy upgrade.

Coverage abroad at Tesco Bank

Up to 90 days minimum coverage available while traveling in EU countries as well as Andorra, Norway, Liechtenstein, Serbia, Switzerland, and Iceland.

You’re advised to contact Tesco Bank Car Insurance before traveling so as to make sure that you have the right documents required.

Courtesy car at Tesco Bank

A Courtesy Car Upgrade is available and covers you for up to 28 days if you or an insured driver was involved in an insured incident that includes the following:

  • Total loss
  • Vehicle is stolen and not yet recovered
  • Is deemed unroadworthy and is awaiting repair.

No-Claim Bonus (NCB) at Tesco Bank

Your NCB will keep increasing every year provided you don’t get yourself involved in any incident that may require you to file for a claim or have a claim filed against you. No NCB rate is stated in the website. You can also opt for an NCB protection cover at an additional charge.

If the incident caused was not your fault and Swift Cover Insurance was able to recover all costs from the responsible party, your NCB will not be affected. However, if they’re not able to recover the costs of the incident, your NCB will be affected.

Claims on the following will not affect your NCB:

  • Windscreen cover
  • Medical emergency cover
  • Incidents caused by an uninsured driver
  • Claims under legal expense.

At Tesco Bank, you can apply for the NCB protection. The NCB protection allows you to make a certain number of claims within a period without losing your No-Claim bonus.

NCB protection claims (number per year): 2 claim in 3 years.

A No-Claim bonus is a reward that you get from driving during a long time (at least one year) without making any claim. The more years you drive without claims, the higher your NCB rate gets hence the higher the discount on your insurance premium. 

Tesco Bank car insurance terms and conditions

How much does Tesco Bank car insurance cost?

You'll find below indicative car insurance quotes at Tesco Bank:

Drivers'ageMonthly premium
18 years old£101,75
40 years old £41,96
60 years old£30,94
Quotes above are for a comprehensive car insurance - eco car, clean record driver, Liverpool

Costs of Tesco Bank insurance car policies vary widely based on different factors such as:

  • The driver’s age 
  • The date on which they received their driving licence
  • The type of car 
  • Expected repair costs if the car is damaged
  • The performance, safety and security of the car 
  • The driver’s address and how busy the streets in the neighbourhood are
  • Who drives the car (any additional driver on the policy) 
  • The driver's record of accidents and claims (number of injuries, No Claim Bonus etc.) 
  • Insurance taxes.

The higher risk you represent, the more expensive your policy will be.

Is there any promo codes or discounts available at Tesco Bank?

At Tesco Bank, 20% online discount when you buy Tesco Car insurance online. However, it is subject to a minimum premium and it does not apply to Breakdown Cover, Courtesy Cover, Driver Injury Cover and Key Cover.

Discount typesComment
Discounts- 20% online discount when you buy Tesco Car insurance online. However, it is subject to a minimum premium and it does not apply to Breakdown Cover, Courtesy Cover, Driver Injury Cover and Key Cover.
- Tesco Clubcard discount of 20% is available to new customers as well as renewing customers. It is an online discount when you buy Tesco Car insurance online. However, the discount is only applied to main insurance cover and is not applicable to any extra optional covers you sign up for.
Discounts and cashbacks available at Tesco Bank

If you want to get a cheaper car insurance policy, another good way to do so is to never auto renew and always compare car insurance quotes.

Save more on your car insurance checking out our 13 tops tips to cut your insurance premiums!

Tesco Bank car insurance policy summarized

Guarantees

At Tesco Bank
NCB benefitYes
Uninsured driver NCB benefitYes
Loss or theft of keys£500
Personal belongings£150 - £200
Audio equipment

Excess- Not stated
Limit- £1000

Medical expenses

£100 - £200

Liability limit for property damage£20,000,000
Legal expense£100,000
Courtesy car benefit

As standard

Courtesy car cover

Duration of repair of your car.

Coverage abroad

90 days

Guarantees at Tesco Bank

Excess

At Tesco Bank
Fire excessExcess- Not stated
Limit- £150 - £200 for personal belongings, £1000 for Audio Equipement
Theft excessExcess- Not stated
Limit- £150 - £200 for personal belongings, £1000 for Audio Equipement
Accidental damage excessNot stated
Windscreen replacement excessExcess- Not stated
Limit- Unlimited when using approved repairer, £40 to £50 limit for repair and £125 to £200 for replacement respectively if using an unapproved repairer.
Young driver excess

Not Stated

Excess at Tesco Bank

Admin fees

At Tesco Bank
Interest charged by payment installments

Not Stated

Renewal fees

£0

Cancellation fees

Cancellation fees during cooling off period: £0
Cancellation fees outside cooling off period : £40

Modification fees

Mid-Term Adjustment fee: £25

Admin fees at Tesco Bank

Other car insurance policies available at Tesco Bank

Tesco Bank black-box insurance

Apart from the Standard Car Insurance, Tesco Bank offers Black Box Insurance that is a fully comprehensive. The black box uses telematics to analyze driving habits such as speed, braking, cornering and acceleration and creates a report which determines the price of the premium you’ll be charged during renewals. The better your driving score is, the lower prices you’ll get on your premium.

In addition to its ability to track driving habits, the black box can sense strong impact on the car. In the event of an accident, it will send an Accident Alert to Tesco who will then call you to make sure everything’s okay.

Tesco Bank business car insurance

Tesco Bank Car Insurance has not stated anywhere if you could use your vehicle for business use. We would advise you to contact them directly and enquire about this before taking out an insurance policy with them if you’re looking to use your vehicle to go to and from work or for business travel.

How to contact Tesco Bank auto insurance?

Tesco Bank phone numbers 

You will find all important phone numbers to contact Tesco Bank car insurance:

Contact numberOpening hours

Customer Service for Box Insurance

0330 022 2202

Monday to Friday: 8am to 8pm
Saturday: 9am to 4pm

Customer Service for Standard Car Insurance

0345 366 8631

Monday to Friday: 8am to 9pm
Saturday: 9am to 5pm

Claims for Box Insurance

0330 022 2525

Available 24/7

Claims for Standard Car Insurance

Tesco Underwriting- 0345 677 3377
Sabre- 0345 678 4444
AXA- 0345 504 5389
Aviva- 0345 030 7373
Zenith- 0330 024 0014
Covea- 0345 678 2222

Available 24/7

Windscreen

0345 677 8888

Available 24/7

RAC Breakdown

0800 003 001

Available 24/7

Contact numbers at Tesco Bank

Tesco Bank other contact details

You'll find below Tesco Bank main contact details:

Contact details of Tesco Bank
Email address

[email protected]

Customer account with Tesco Bank login

My account

Social mediaFacebook, Twitter
ChatbotNo
Contact details at Tesco Bank

You can also contact them by mail by writing to Tesco Bank car insurance:

Customer Relation Manager
Freepost RSJB-RYLK-JKUX
Tesco Bank Complaints
P.O.Box 277
Newcastle upon Tyne
NE12 2BU

How to claim at Tesco Bank?

You can make a claim by calling the claims department of your underwriter.

ServiceCar claim
Claim by phone

Tesco Underwriting- 0345 677 3377
Sabre- 0345 678 4444
AXA- 0345 504 5389
Aviva- 0345 030 7373
Zenith- 0330 024 0014
Covea- 0345 678 2222

Claim process at Tesco Bank

How to cancel your car insurance at Tesco Bank?

You can always cancel your car insurance policy at any time. However, some fees may apply especially if you cancel it after the 14 cooling-off period after your contract's anniversary date.

Since car insurance is a legal requirement, Tesco Bank as well as other insurers will renew your policy automatically at the end of the policy period without any notification from your side. However, Tesco Bank has the obligation to send you a renewal notice within 7 to 21 days before your contract comes to an end. You will therefore have 14 days - the cooling off period - to cancel your policy at reduced cancellation fees.

For the same reason, if you cancel your car insurance policy, you must sign up to a new one immediately. Find out more on car insurance legal requirement.

Let's find out how to cancel at Tesco Bank:

Administrative fees
Cancel by phone

0345 246 2895

Cancellation and modification fees at Tesco Bank

You can also write to Tesco Bank to cancel your car insurance policy:

Freepost RSJB-RZZY-HTJB,
Tesco Bank Customer Service,
P.O. Box 276, Newcastle Upon Tyne,
NE12 2BT.

You would need to have various documents ready such as:

Tesco Bank could also refuse to cover your car any longer if you don't pay for your premiums within the time allocated, or if they find out that you omitted important information that was required by the company such as your driving experience or you if have committed a fraud of any kind. This act is known as ‘fronting’.