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Mercedes Warranties: The Ultimate Guide

Alexandre Desoutter updated on February 20, 2020

You are the happy owner of a Mercedes?

Before hitting the road, you may want to be sure that you will be covered in case your car breaks down and you have to face significant repairing costs.

That is where Mercedes warranties comes in.

In this guide, we will detail everything you need to know about Mercedes warranties: what do they cover, cost, contact details and much more. Let's jump into it!

What is Mercedes New Vehicle Limited Warranty ?

Anyone who purchases a Mercedes car for its own use or for company use can apply to Mercedes New Vehicle Limited Warranty .

You are fully covered with Mercedes-Benz’s New Vehicle Limited Warranty. Enjoy the perks of the limited coverage that comes with Professionally trained technicians and uses of the best of diagnostic tools and techniques.
Learn more about the Mercedes-Benz’s New Vehicle Limited Warranty below.

Mercedes New Vehicle Limited Warranty terms	Warranty details
Criteria	4 years or 50 000 miles driven, whichever comes first
Cover	Items which are covered are repairs or replacements necessary in material or workmanship by any authorised Mercedes-Benz Center. Parts included are wheel alignment and balancing, brake pads, brake discs, glass, wiper blades and inserts and remote control key batteries.
Exclusions	Items which are not covered are: Tire and rim damage such as punctures, cuts, snags, bruises or breaks resulting from pothole impact. Adjustments for road crown issues are not covered. Replacements due to normal wear and tear. Worn wiper blades. Damage due to accidents or negligence. Damage due to lack of maintenance.
Duration	Up to 48 months or 50 000 miles whichever comes first.
Cost	The warranty is inclusive upon the vehicle’s purchase.
Repair process	Your policy and confirmation of cover is a contract between you and the Manufacturer, so this is a must requirement for you to make a claim of the insurance. You only need to bring your vehicle to the authorised Mercedes-Benz Dealer and a trained technician will assist the repairs.
Transfer warranty to second owner	Yes, it can be transferred to a new a owner.

Mercedes New Vehicle Limited Warranty in details

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Mercedes Mercedes-Benz Extended Warranty, is it worth it?

Mercedes owners have the option to extend the factory warranty once it expires by paying additional fee.

It’s very hard to say whether you would need or not to extend your Mercedes warranty cover. According to us, getting an extended car warranty for is particularly useful for owners who:

have an expensive vehicle with potential high repairing costs (such as brand new powerful vehicles in high insurance groups or automatic cars for instance)
hit the road above average
can not afford to pay any unforeseen expense in case unexpected problem occurs.

Worry no more in Mercedes-Benz Extended Warranty with wide range of warranty coverage of unexpected repairs or replacements. Let’s find out more below.

Mercedes Mercedes-Benz Extended Warranty terms	Warranty details
Criteria	The Mercedes-Benz Extended Warranty comes in when the basic New Vehicle Warranty expires. Provides coverage for up to 3 years beyond the factory warranty or up to 100 000 miles driven whichever the soonest.
Cover	All factory-fitted mechanical and electrical parts Includes consequential damage meaning damage caused to a covered part if caused by another covered part is paid. Other parts included are alarm systems, casings, catalytic converters, high voltage components, In-car entertainment and working materials such as oils, oil filter etc.
Exclusions	Wear and tear of mechanical and electrical parts Body work, body seals, fixings and fastenings, glass, interior/exterior trim, interior panels, paint, lamp units and wheels Any failure caused by overheating.
Duration	You can extend up to one, two or three additional years with 100 000 miles driven.
Cost	Not mentioned
Repair process	When making a claim in the UK, contact the nearest authorised Mercedes Benz Retailer and inform them that you are insured with extended warranty. They will pay for the costs directly with a valid claim for your defective component under insurance. When making a claim in Continental Europe, all repair and costs are policyholder’s responsibility at first. Upon return to UK, must present the detailed repair invoice, job card, diagnostic print outs and receipts
Transfer warranty to second owner	Yes, with registration fee of £25.

Mercedes Mercedes-Benz Extended Warranty in details

Find Mercedes terms and conditions here.

You could also find insurance companies' alternatives warranties for your Mercedes by consulting our best used and new car warranties guide.

Protect your car whether it new or used with our partner Click4warranty.
Instant cover, no claim limit. Rated Excellent on TrustPilot. £40 discount online.

See deal

Even purchasing a pre-owned Mercedes-Benz, you will still get the same protection and a guarantee of at least 12 months comprehensive unlimited mileage warranty.
To learn more about the coverage you may read below.

Mercedes Approved Used Warranty terms	Warranty details
Criteria	Applicable only to Merces-Benz Approved Used vehicle bought at the manufacturer.
Cover	All factory-fitted mechanical excluding electric drive lithium ion battery, pack, cells, charging equipment or cabling and wiring, connection blocks, terminals and fuses and electrical parts of the covered vehicle against sudden mechanical or electrical failure. Wear and tear resulting in the part not working. Includes consequential damage to covered parts, exhausts and main vehicle batteries.
Exclusions	Claims for mechanical or electrical failure of covered parts due to wear and tear will be declined if the mileage has exceeded 100,000 miles. Bodywork, body seals, fixings and fastenings, glass, interior/exterior trim, interior, paint, lamp units and wheels. Any failure attributable to the effects of overheating is not regarded as a mechanical failure under the terms of this warranty.
Duration	Up to 12 months of comprehensive unlimited mileage.
Cost	£100 per day (inc. VAT).
Repair process	Contact the nearest authorised Mercedes-Benz Dealer. Advise them that your vehicle is protected by Mercedes-Benz Warranty. The Mercedes–Benz repairer will handle any necessary claim on your behalf.
Transfer warranty to second owner	Yes, it is still transferable.

Mercedes Approved Used Warranty in details

Pros and cons of Mercedes warranties

Pros	Cons
Takes effect after your New Vehicle Limited Warranty expires, saving you money since there’s no concurrently running option No deductible equals no additional unexpected costs Free choice in Mercedes dealerships for repair work	Somewhat more limited than comparable warranties from third-party providers Excludes vehicles used for commercial purposes Doesn’t include standard service and maintenance work Not available on all Mercedes-Benz vehicles

Pros and cons of Mercedes warranties

How to cancel Mercedes warranty?

You are given 14 days and a full refund of your premium payment will be given back and if it’s after 14 days, a pra-rata refund will be given.

How to renew Mercedes warranty?

For annual policy, you will be notified with renewal notice 21 days before the end of subscription.
Monthly policy, it is renewed every month when the payment is made.

Contact Mercedes car warranty services

	Details
By phone	Call 0345 641 9765 for information. Lines are open 08:00 – 18:00 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays
By post	Not mentioned
By email	[email protected]
Customer portal	You will need to register in this link https://customerportal.mercedes-benz.com/cp/portal/login.html
Customer app	Mercedes me app
Chatbot	Chatbot can be found in Mercedes-Benz app

Mercedes car warranty contact details

Don’t forget that warranty cover has nothing to do with insurance. A warranty covers vehicle break down and garage costs. In order to get on the road, you will need to insure your car first! That is a legal requirement.

You can insure your car either at Mercedes or shop around to compare more can insurance policies.

Our recommendation on Mercedes car warranty

Mercedes-Benz is one of the biggest luxury car manufacturer in the world. An extended warranty is therefore the choice we would recommend. For every repair, you could get genuine Mercedes-Benz parts, unlimited mileage on loaner cars, excellent electrical system and climate control system coverage, no problems or maintenance surcharges and many more benefits.

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Alexandre Desoutter

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.