Admiral Home Insurance Review and Quotes

antoine fruchard Antoine Fruchard  updated on July 27, 2020

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft? 

Are you wondering if Admiral is the best home insurance company to protect your house?

You’ve come to the right place. 

This ultimate and up-to-date review on Admiral home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is Admiral the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail Admiral’s home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,2 Safe overall rating for Admiral

Safe ratingOur opinion
Customer service & satisfaction
and claims

5 stars rating by Defaqto for Gold and Platinum level of cover
Very good customers reviews on Reevoo
Claim process smooth and stress-free
3 stars only for standard Home insurance cover

Cover provided for your home

3 levels of cover available: up to unlimited building sum insured and £150k for contents (Platinum)
2 years repair guarantee
Unoccupancy period cover of only 45 days

Value for money

Standard excess of £75
MultiCover discount for both home and car policies
High cancellation fees outside cooling off period of £40
Charges on monhtly payments
No discounts for buying combined building and contents policy

Financial strength

Part of the Admiral Group (Bell, Elephant, Diamond, Confused and Gladiator)
Home insurance policy underwritten by EUI limited

Technology

Well organized website
MyAccount customer portal
No social media help support
No livebot, nor app

Safe rating for Admiral home insurance

Expert and customer satisfaction reviews for Admiral home insurance

Review organisationAdmiral home insurance reviews

Defaqto expert

Standard: 3 stars
Gold: 5 stars
Platinum 5 stars

Reevoo9,1/10 based on 7200 customers reviews
Overall Which? Score

63%

Consumer satisfaction rates on reviews for Admiral home insurance

Our general opinion on Admiral home insurance

Admiral is a very trustworthy company, part of the Admiral Group, one of the leading insurance provider in the UK also owning Diamond, Elephant or the comparison website Confused. The company was founded in 1993 and now offers along with home insurance, car and travel cover as well as financial products. Admiral offers MultiCover deals for anyone buying bundle car and home policies. The company has great customer reviews on both Reevoo and smartmoneypeople which means that the claim process must be handled promptly and efficiently.

Admiral’s home policy is split between 3 levels of cover, from the most basic one rated 3 stars by Defaqto to the most comprehensive one, Platinum, rated 5 stars.

The Platinum policy building insurance includes accidental damage and home emergency as standard. Standard excess is £50 for both contents and building and you can get alternative accommodation cover up to £100k. Maximum sum insured is unlimited.
Platinum contents cover includes personal possessions cover as standard and a maximum sum insured of £150,000.
The Home insurance policy from Admiral is poorly rated and only provides the very basic level of cover. We would advise to go for Gold or Platinum level of cover to have complete peace of mind.

What does Admiral home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones? 

Applying for home insurance at Admiral will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance). 

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents. 

Home insurance at Admiral covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

Admiral buildings and contents insurance

Admiral provides three main types of household insurance: 

  • Buildings insurance
  • Contents and personal possessions insurance
  • Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

Admiral building insuranceLimits
Maximum sum insured

£500 000

Owner liability

£2 000 000

Alternative emergency accomodation

£75 000

Period of home’s unoccupancy cover

45 days

Repairs guarantee period

2 years

Trace and access

£5 000

Burst pipe

As standard

Blockage of sewer pipe

As standard

Gradual build-up of groundwater

Not covered

Subsidence

As standard

Underground services

As standard

Keys cover

£750

Flood and storm damage (except for fences)

As standard

Admiral building insurance

Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).

Let’s have a look now at Esure contents insurance limits:

Contents insuranceLimits
Maximum sum insured

£75 000

Owner liability

£2 000 000

Alternative emergency accomodation

£15 000

Period of home’s unoccupancy cover

45 days

Damage made by pets

Not covered

Contents kept in garden

£1 000

Contents kept in outbuildings (garage included)

£1 500

Thefts from outbuildings

£1 500

Single item limit for valuables

£1 000

Items temporarily removed from home

£5 000

Money in and outside the homeInside:

£500


Outside:

£500 (under personal possessions cover – optional extra)

Credit cards in and outside the homeInside:

£500


Outside:

£500 (under personal possessions cover – optional extra)

Business equipment kept at home

£5 000

Student equipment

Not covered

Keys cover

£750

Admiral contents insurance

Admiral home insurance additional cover

On top of your Admiral buildings and contents insurance, you can find additional cover such as:

Home insurance additional cover
Accidental damage cover

Available as extra (included as standard in Platinum cover)

Home emergency
  • Optional extra (included as standard in Platinum cover)
  • Up to £500 per call out
Boiler cover
  • Available as optional extra (included as standard in Platinum cover)
  • 24h emergency call out in case of total failure
  • up to £500 per call out
Legal protection
  • Optional extra (included as standard in Platinum cover)
  • Up to £100 000 for expert lawyers fees
Personal possessions
  • Available as extra for both policies Everyday and premier
  • Up to £2000 cover with Platinum level
Mobile cover
  • Mobile phones are covered up to the amount shown on your policy schedule
  • No cover for call charges or any damage caused by liquids.
Bicycle cover
  • Includes £350 Bicycle Cover as standard and optional cover available for bicycles worth more than £350 for the three levels of cover

Admiral home insurance excess

The deductible you’ll have to pay in case of claims are as described below:

For both building and contents insurance
Excess for standard claims£75
Excess for escape water claims£500
Excess for subsidence claims£1 000
Excess for personal possessions£75
Excess for keys£75
Admiral home insurance main excess

Admiral home insurance fees and NCD

To manage your policy, renew, cancel or modify it, Admiral fees are as follows:

Fees applied to manage your Admiralhouse policy
Interests on payment installments21,90%
To renew my policy£0
To adjust my policy£19,5
To duplicate documents£0
To cancel my policy during cooling-off period£25
To cancel my policy outside cooling-off period£40
For payment default£8
To switch from one insurer to AdmiralNot covered
Home insurance fees at Admiral

How much does Admiral home insurance cost?

You will below indicative quotes for building and contents insurance at Admiral:

Building insuranceContents insurance
Excess£75£75
Home coverBuilding: £250 000
Contents: £20 000
Personal items: £4 000
Building: £500 000
Contents: £50 000
Personal items: £8 000
Premium£164,38£322,53
Home insurance quotes at Admiral

It is very difficult to give a precise range of how much exactly will your home insurance cost at Admiral as it will mainly depend on:

  • The insurance you apply for (building, contents, combined insurance, extras)
  • Your address
  • Your claim record
  • The insured value of your home and of your personal belongings, etc.

Admiral will establish a risk rate, taking into account all these elements, and offer you a price based on it. 

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

Admiral home insurance discounts available

  • No discounts for buying combined policy
  • Discounts available if you buy both car and home insurance though (MultiCover deal).

How do I a claim on Admiral home insurance?

You can make claim on your Admiral home insurance, either by calling the claim management team or online through the company’s website.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on Admiral home insurance?
Claim online

You can report a claim online on your home insurance at Admiral.

Claim by phone

0333 220 2035

How to claim on my home insurance at Admiral

If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.

How can I cancel Admiral house insurance?

To cancel your Admiral house insurance, here is what you need to know: 

Cancelling your home insurance at Admiral
Cancellation notice if Admiral cancel your policy7 days
Cancellation feesFees during cooling-off period: £25
Fees outside cooling-off period: £40
Cancel by mail

Registered office: Admiral, Tŷ Admiral, David Street, Cardiff, CF10 2EH, United Kingdom

Cancel by phone

Not available

How to cancel my Admiral home insurance

How to contact Admiral home insurance?

ServicesPhone numbersOpening hours
Claims

0333 220 2035

Mon – Fri: 8am – 10pm
Sat: 8am – 6pm
Sun: 10am – 4pm

Emergency helpline

0333 234 9984

24/7

How to contact Admiral home insurance

Admiral home insurance contact details

Admiral contact details
Admiral address

Admiral, Tŷ Admiral, David Street, Cardiff, CF10 2EH, United Kingdom

Chatbot available
Admiral contact details

How do I log in to Admiral customer portal?

You can log in to your customer portal (My account) on the website to access your documents, manage your account, your payment details etc.

How do I get Admiral home insurance quotes? 

To get a quote online at Admiral, it couldn’t be simpler. 

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If Admiral is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get Admiral home insurance quotes, you will need to provide:

  • Your personal information: ID, age, phone number and job
  • Your address and postcode
  • Your homeowner record (claims included)
  • Your home description (type of property, the date it was built, how many square metres inside and outside)
  • Your property related status: do you own it, rent it, have a mortgage on it, etc.
  • Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

  • Are you a first-time buyer?
  • Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
  • Has the property ever been damaged by flood?
  • Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your Admiral house insurance quote

  • Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
  • Increase the excess amount you are willing to pay in case you make a claim.
  • Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
  • Opt for a policy offering No Claim Bonus to lower your premium if you’ve gone for a few years without making any claim.
  • Consider index-linked cover for building insurance to follow prices of building materials.