Halifax Home Insurance Review and Quotes
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodology
Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?
Are you wondering if Halifax is the best home insurance company to protect your house?
You’ve come to the right place.
This ultimate and up-to-date review on Halifax home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.
Is Halifax the best insurance company for you?
Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.
At Safe, we’ve studied in detail Halifax's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.
3,9 Safe overall rating for Halifax
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
Standard home insurance rated 3 stars by Defaqto | |
| Cover provided for your home |
2 levels of cover: standard and ultimate | |
| Value for money |
Interest rates on monthly installments reasonable | |
| Financial strength | High, underwritten by Lloyds Bank General Insurance Limited | |
| Technology |
Quote, cancel and claim process online |
Expert and customer satisfaction reviews for Halifax home insurance
| Review organisation | Halifax home insurance reviews |
|---|---|
Defaqto expert | Standard: 3 stars |
| Overall Which? Score | 62% for standard home insurance |
Our general opinion on Halifax home insurance
Halifax was founded in 1853 and now offers a wide range of insurance and financial products. The company joined in 2009 the Lloyds Banking Group. The home policy is therefore underwritten by Lloyds Bank General Insurance Limited.
The home insurance policy is rated 5 stars by Defaqto.
However the standard level of cover limits are below average when it comes to maximum sum insured, alternative accommodation, owner's liability for both building and contents insurance. The company doesn't provide great cover for outbuilding or thefts in the open for contents insurance as well.
The website is well documented and you can make claim, cancel your policy fully online. However, there is no customer portal for home insurance customers, only for online banking services.
Trustpilot reviews are low which means that the company may not deal with queries and claims compensation promptly.
What does Halifax home insurance cover?
What is more important than protecting your home – the roof under which you sleep with your loved ones?
Applying for home insurance at Halifax will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).
Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.
Home insurance at Halifax covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.
Halifax buildings and contents insurance
Halifax provides three main types of household insurance:
- Buildings insurance
- Contents and personal possessions insurance
- Combined policy
Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.
Good to know
If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.
Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.
Good to know
House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.
In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.
You will find below policy details for building and contents insurance:
| Halifax building insurance | Limits |
|---|---|
| Maximum sum insured | £1 000 000 |
| Owner liability | £1 000 000 |
| Alternative emergency accomodation | £30 000 |
| Period of home's unoccupancy cover | 60 days |
| Repairs guarantee period | 1 year |
| Trace and access | £5 000 |
| Burst pipe | As standard |
| Blockage of sewer pipe | As standard |
| Gradual build-up of groundwater | Not covered |
| Subsidence | As standard |
| Underground services | As standard |
| Keys cover | £250 |
| Flood and storm damage (except for fences) | As standard (optional extras for outbuildings) |
Good to know
Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).
Let’s have a look now at Esure contents insurance limits:
| Contents insurance | Limits |
|---|---|
| Maximum sum insured | £100 000 |
| Owner liability | £1 000 000 |
| Alternative emergency accomodation | £20 000 |
| Period of home's unoccupancy cover | 60 days |
| Damage made by pets | Not covered |
| Contents kept in garden | £1 000 |
| Contents kept in outbuildings (garage included) | £5 000 |
| Thefts from outbuildings | £5 000 |
| Single item limit for valuables | £3 000 |
| Items temporarily removed from home | £20 000 |
| Money in and outside the home | Inside: £500 Outside: 500 (under personal possessions cover - optional extra) |
| Credit cards in and outside the home | Inside: £500 Outside: 500 (under personal possessions cover - optional extra) |
| Business equipment kept at home | £5 000 |
| Student equipment | £10 000 (optional extra) |
| Keys cover | £250 |
Halifax home insurance additional cover
On top of your Halifax buildings and contents insurance, you can find additional cover such as:
| Home insurance additional cover | |
|---|---|
| Accidental damage cover |
|
| Home emergency |
|
| Boiler cover |
|
| Legal protection |
|
| Personal possessions |
|
| Mobile cover |
|
| Bicycle cover |
|
Halifax home insurance excess
The deductible you'll have to pay in case of claims are as described below:
| For both building and contents insurance | |
|---|---|
| Excess for standard claims | £100 - £1000 |
| Excess for escape water claims | £500 |
| Excess for subsidence claims | £1 000 |
| Excess for personal possessions | £100 - £1000 |
| Excess for keys | £25 |
Halifax home insurance fees and NCD
To manage your policy, renew, cancel or modify it, Halifax fees are as follows:
| Fees applied to manage your Halifaxhouse policy | |
|---|---|
| Interests on payment installments | 22,90% |
| To renew my policy | £0 |
| To adjust my policy | £0,0 |
| To duplicate documents | £0 |
| To cancel my policy during cooling-off period | £0 |
| To cancel my policy outside cooling-off period | £35 |
| For payment default | £0 |
| To switch from one insurer to Halifax | Not covered |
How much does Halifax home insurance cost?
You will below indicative quotes for building and contents insurance at Halifax:
| Building insurance | Contents insurance | |
|---|---|---|
| Excess | £100 - £1000 | £100 - £1000 |
| Home cover | Building: £250 000 Contents: £20 000 Personal items: £4 000 | Building: £500 000 Contents: £50 000 Personal items: £8 000 |
| Premium | £162,41 | £318,67 |
It is very difficult to give a precise range of how much exactly will your home insurance cost at Halifax as it will mainly depend on:
- The insurance you apply for (building, contents, combined insurance, extras)
- Your address
- Your claim record
- The insured value of your home and of your personal belongings, etc.
Halifax will establish a risk rate, taking into account all these elements, and offer you a price based on it.
The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.
Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.
Halifax home insurance discounts available
Discount is given for buying combined policy.
How do I a claim on Halifax home insurance?
Halifax claims are made by placing a phone call to the company after you must have ensured the following:
- Inform the police if your claim is due to theft, riot and vandalism.
- Prevent further damage.
- Get your policy number and check the level of cover.
You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.
| How to claim on Halifax home insurance? | |
|---|---|
| Claim online | You can fill in the claim form |
| Claim by phone | Claims (if policy number starts with HAP): 0345 300 5178 |
Good to know
If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.
How can I cancel Halifax house insurance?
To cancel your Halifax house insurance, here is what you need to know:
| Cancelling your home insurance at Halifax | |
|---|---|
| Cancellation notice if Halifax cancel your policy | 14 days |
| Cancellation fees | Fees during cooling-off period: £0 Fees outside cooling-off period: £35 |
| Cancel by email | |
| Cancel online | You can cancel your home policy online at Halifax. |
| Cancel by phone | 03453005178 |
How to contact Halifax home insurance?
| Services | Phone numbers | Opening hours |
|---|---|---|
| Claims, renewal and general enquiries | If your policy starts with HAP - 0345 300 5178 | Mon - Fri: 8am - 6pm |
| Emergency Homeline | If your policy starts with HAP/HDA/HIA: 0345 601 2651 | 24/7 |
| Legal Helpline | If your policy starts with HDA: 0345 601 2651 | 24/7 |
| New customers | 0800 500 3973 | Mon - Fri: 8am - 6pm |
Halifax home insurance contact details
| Halifax contact details | |
|---|---|
| Halifax address | Halifax, PO Box 548, Leeds, LS1 1WU |
| Customer service email | |
| Chatbot available | Not available |
How do I log in to Halifax customer portal?
Customer portal at Halifax is only available for Online Banking.
How do I get Halifax home insurance quotes?
To get a quote online at Halifax, it couldn’t be simpler.
You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If Halifax is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.
To get Halifax home insurance quotes, you will need to provide:
- Your personal information: ID, age, phone number and job
- Your address and postcode
- Your homeowner record (claims included)
- Your home description (type of property, the date it was built, how many square metres inside and outside)
- Your property related status: do you own it, rent it, have a mortgage on it, etc.
- Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.
The types of questions you will be asked are typically:
- Are you a first-time buyer?
- Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
- Has the property ever been damaged by flood?
- Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.
5 tips to reduce your Halifax house insurance quote
- Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
- Increase the excess amount you are willing to pay in case you make a claim.
- Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
- Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
- Consider index-linked cover for building insurance to follow prices of building materials.
