HSBC Home Insurance Review and Quotes

antoine fruchard Antoine Fruchard  updated on July 27, 2020

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft? 

Are you wondering if HSBC is the best home insurance company to protect your house?

You’ve come to the right place. 

This ultimate and up-to-date review on HSBC home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is HSBC the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail HSBC’s home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,3 Safe overall rating for HSBC

Safe ratingOur opinion
Customer service & satisfaction
and claims

5 stars Defaqto rating
Poor reviews on Trustpilot
Trade person from HSBC within 2 hours after a damage

Cover provided for your home

No maximum sum insured limit for building insurance
High limit amounts for both building and contents insurance in average
Standard excess of £100
Up to £10 000 for personal possessions limit (optional extra)
Only one level of cover

Value for money

2 months free for new customers
No APR on monthly instalments nor any adjustment or cancellation fees
Refund of real cancellation fees in case you switch from another insurer to HSBC
 No discount available for combined building and contents insurance

Financial strength

One of the world’s largest financial organization
Home insurance underwritten by Aviva Group


Motorola securtity camera available from £99,99 with your home insurance
Claim process online
Virtual assistant available

Safe rating for HSBC home insurance

Expert and customer satisfaction reviews for HSBC home insurance

Review organisationHSBC home insurance reviews

Defaqto expert
defaqto 5 stars
Trustpilot1,5/5 based on 2,678 customers reviews
Which? Score

71% for building insurance
65% for contents insurance

Consumer satisfaction rates on reviews for HSBC home insurance

Our general opinion on HSBC home insurance

HSBC is one of the largest banking group across the world providing financial and insurance products to over 38 million people.
The company offers one level of cover for home insurance although you can choose whether you’d like to go for sum insured policy or bedroom related policy.

Both building and contents insurance are well rated by Which as well as by Defaqto expert rating. However, customer reviews on Trustpilot are poor which means that the claim process might not be smooth and stress-free.

What does HSBC home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones? 

Applying for home insurance at HSBC will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance). 

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents. 

Home insurance at HSBC covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

HSBC buildings and contents insurance

HSBC provides three main types of household insurance: 

  • Buildings insurance
  • Contents and personal possessions insurance
  • Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

HSBC building insuranceLimits
Maximum sum insured


Owner liability

£2 000 000

Alternative emergency accomodation

£80 000

Period of home’s unoccupancy cover

60 days

Repairs guarantee period

1 year

Trace and access

£5 000

Burst pipe

As standard

Blockage of sewer pipe

Available as extra

Gradual build-up of groundwater

Not covered


As standard

Underground services

Available as extra

Keys cover

£1 000

Flood and storm damage (except for fences)

As standard

HSBC building insurance

Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).

Let’s have a look now at Esure contents insurance limits:

Contents insuranceLimits
Maximum sum insured

£80 000

Owner liability

£2 000 000

Alternative emergency accomodation

£10 000

Period of home’s unoccupancy cover

60 days

Damage made by pets

Not covered

Contents kept in garden

£1 000

Contents kept in outbuildings (garage included)

£80 000

Thefts from outbuildings

£3 000

Single item limit for valuables

Not covered

Items temporarily removed from home

£5 000

Money in and outside the homeInside:



£750 (under personal possessions cover – optional extra)

Credit cards in and outside the homeInside:

Not covered


£1000 (under personal possessions cover – optional extra)

Business equipment kept at home

£5000 (available as extra)

Student equipment

£5 000

Keys cover

£1 000

HSBC contents insurance

HSBC home insurance additional cover

On top of your HSBC buildings and contents insurance, you can find additional cover such as:

Home insurance additional cover
Accidental damage cover

Optional extra

Home emergency
  • Optional extra
  • Up to £1 000 per call out
  • Up to £1 000 for emergency accommodation
Boiler cover
  • Part of the home emergency optional extra
  • Up to £1 000 for boiler repair
  • Up to £500 for boiler replacement
Legal protection
  • Optional extra
  • Up to £50 000 for expert lawyers fees
Personal possessions
  • Optional extra
  • Up to £10 000 for personal possessions cover at home
  • Up to £20 000 for single item limit away from home
  • Up to £1 500 limit for personal possessions kept in a car
Mobile cover
  • Part of the personal possessions cover
  • Up to £10 000 limit
Bicycle cover
  • Optional extra
  • Up to £2 500 limit

HSBC home insurance excess

The deductible you’ll have to pay in case of claims are as described below:

For both building and contents insurance
Excess for standard claims£100
Excess for escape water claims£200
Excess for subsidence claims£1 000
Excess for personal possessions£200
Excess for keys£200
HSBC home insurance main excess

HSBC home insurance fees and NCD

To manage your policy, renew, cancel or modify it, HSBC fees are as follows:

Fees applied to manage your HSBChouse policy
Interests on payment installments0,00%
To renew my policy£0
To adjust my policy£0
To duplicate documents£0
To cancel my policy during cooling-off period£0
To cancel my policy outside cooling-off period£0
For payment default£0
To switch from one insurer to HSBCRefund of real cancellation fees
Home insurance fees at HSBC

How much does HSBC home insurance cost?

You will below indicative quotes for building and contents insurance at HSBC:

Building insuranceContents insurance
Home coverBuilding: £250 000
Contents: £20 000
Personal items: £4 000
Building: £500 000
Contents: £50 000
Personal items: £8 000
Home insurance quotes at HSBC

It is very difficult to give a precise range of how much exactly will your home insurance cost at HSBC as it will mainly depend on:

  • The insurance you apply for (building, contents, combined insurance, extras)
  • Your address
  • Your claim record
  • The insured value of your home and of your personal belongings, etc.

HSBC will establish a risk rate, taking into account all these elements, and offer you a price based on it. 

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

HSBC home insurance discounts available

No discount available.

How do I a claim on HSBC home insurance?

To claim at HSBC, you can either fill in the claim form online, or make a phone call to the claim management team.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on HSBC home insurance?
Claim online

Claim form

Claim by phone

0345 300 5899

How to claim on my home insurance at HSBC

If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.

How can I cancel HSBC house insurance?

To cancel your HSBC house insurance, here is what you need to know: 

Cancelling your home insurance at HSBC
Cancellation notice if HSBC cancel your policy7 days
Cancellation feesFees during cooling-off period: £0
Fees outside cooling-off period: £0
Cancel by mail

HSBC Customer Care Team
Customer Services Centre
PO Box 7463

Cancel by phone

0345 3005 898

How to cancel my HSBC home insurance

How to contact HSBC home insurance?

ServicesPhone numbersOpening hours
Customer service

0800 0963 378

Mon-Fri: 8am to 9pm
Sat and Sun: 9am to 5pm


0345 300 5899

Mon – Fri: 8am – 9pm
Sat: 9am – 5pm
Sun: 9am – 5pm

High-value Quotation

0800 0681 577

Mon – Fri: 8am – 9pm
Sat: 9am – 5pm
Sun: 9am – 5pm

Policy changes, renewal or cancellation

0345 300 5898

Mon – Fri: 8am – 9pm
Sat: 9am – 5pm
Sun: 9am – 5pm

Home emergency

0345 300 0959


How to contact HSBC home insurance

HSBC home insurance contact details

HSBC contact details
HSBC address

HSBC Customer Care
Customer Services Centre
PO Box 7463
Perth PH20YX

Customer service email

Not available

Chatbot available

Virtual assistant available on any page of the website by clicking on the Need Help button on the bottom right corner.

HSBC contact details

How do I log in to HSBC customer portal?

You can log in to your customer portal on the website. This allows you to make a claim

  • Quotes and manage your home insurance policy. .

How do I get HSBC home insurance quotes? 

To get a quote online at HSBC, it couldn’t be simpler. 

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If HSBC is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get HSBC home insurance quotes, you will need to provide:

  • Your personal information: ID, age, phone number and job
  • Your address and postcode
  • Your homeowner record (claims included)
  • Your home description (type of property, the date it was built, how many square metres inside and outside)
  • Your property related status: do you own it, rent it, have a mortgage on it, etc.
  • Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

  • Are you a first-time buyer?
  • Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
  • Has the property ever been damaged by flood?
  • Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your HSBC house insurance quote

  • Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
  • Increase the excess amount you are willing to pay in case you make a claim.
  • Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
  • Opt for a policy offering No Claim Bonus to lower your premium if you’ve gone for a few years without making any claim.
  • Consider index-linked cover for building insurance to follow prices of building materials.