Lloyds Bank Home Insurance Review and Quotes

antoine fruchard Antoine Fruchard  updated on July 27, 2020

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft? 

Are you wondering if Lloyds Bank is the best home insurance company to protect your house?

You’ve come to the right place. 

This ultimate and up-to-date review on Lloyds Bank home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is Lloyds Bank the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail Lloyds Bank’s home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,3 Safe overall rating for Lloyds Bank

Safe ratingOur opinion
Customer service & satisfaction
and claims

Premier level of cover rated 5 stars
Customers reviews are below average
Standard home insurance only rated 3 stars by Defaqto

Cover provided for your home

For standard insurance: up to £100 000 for contents maximum sum insured
Damages caused by flood and storm cover not included as standard
Up to £30 000 only for emergency accommodation with building insurance

Value for money

40% introductory discount the first year for new home insurance policy
 Additional %10 discount for Club Lloyds customers
Possibility to increase excess
Switching fees not covered
Charges on monthly payments

Financial strength

Underwritten by Lloyds Bank General Insurance Limited


Livechat available
Twitter and Facebook help support
Cancel and claim form online
 Well documented website
Customer portal available if you’ve registered for online servicing

Safe rating for Lloyds Bank home insurance

Expert and customer satisfaction reviews for Lloyds Bank home insurance

Review organisationLloyds Bank home insurance reviews

Defaqto expert
defaqto 5 stars
Smartmoneypeople2,8/5 based on 60 customers reviews
Overall Which? Score


Consumer satisfaction rates on reviews for Lloyds Bank home insurance

Our general opinion on Lloyds Bank home insurance

Lloyds Bank was founded in 1765, and now offers a wide range of financial and insurance products. The company is part of the Lloyds Banking Group (Halifax, Bank of Scotland etc.).

The company offers 2 levels of cover for home insurance: standard, rated 3 stars by Defaqto, and Premier rated 5 stars.
The standard building insurance offers low alternative accommodation cover of £30 000, and only up to £1M owner’s liability. Standard contents insurance ranks a bit higher with up to £100 000 maximum sum insured, and up to £20 000 cover for items temporarily removed.

The Premier level of cover includes accidental damage as standard. There are no limits for maximum sum insured for both buildings and contents insurance. You will also get keys cover up to £10 000.

The company is embracing technology offering to customers customer portal, social media help supports, claim or cancel form online. However, customer reviews are below average which means that the claim process could be tedious.

What does Lloyds Bank home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones? 

Applying for home insurance at Lloyds Bank will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance). 

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents. 

Home insurance at Lloyds Bank covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

Lloyds Bank buildings and contents insurance

Lloyds Bank provides three main types of household insurance: 

  • Buildings insurance
  • Contents and personal possessions insurance
  • Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

Lloyds Bank building insuranceLimits
Maximum sum insured

£1 000 000

Owner liability

£1 000 000

Alternative emergency accomodation

£30 000

Period of home’s unoccupancy cover

60 days

Repairs guarantee period

1 year

Trace and access

£5 000

Burst pipe

As standard

Blockage of sewer pipe

As standard

Gradual build-up of groundwater

Not covered


As standard

Underground services

As standard

Keys cover


Flood and storm damage (except for fences)


Lloyds Bank building insurance

Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).

Let’s have a look now at Esure contents insurance limits:

Contents insuranceLimits
Maximum sum insured

£100 000

Owner liability

£1 000 000

Alternative emergency accomodation

£20 000

Period of home’s unoccupancy cover

60 days

Damage made by pets

Not covered

Contents kept in garden

£1 000 (optional)

Contents kept in outbuildings (garage included)

£5 000 (optional)

Thefts from outbuildings

£5 000 (optional)

Single item limit for valuables

£3 000

Items temporarily removed from home

£20 000

Money in and outside the homeInside:



£500 (under personal possessions cover – optional extra)

Credit cards in and outside the homeInside:



£500 (under personal possessions cover – optional extra)

Business equipment kept at home

£5 000

Student equipment

£10 000 (optional)

Keys cover


Lloyds Bank contents insurance

Lloyds Bank home insurance additional cover

On top of your Lloyds Bank buildings and contents insurance, you can find additional cover such as:

Home insurance additional cover
Accidental damage cover

Optional extra

Home emergency
  • Optional extra
  • Up to £1 000 per call out
  • Up to £250 for emergency accommodation (1 night)
Boiler cover
  • Part of the home emergency optional extra
  • Up to £1 000 for boiler repair
  • Up to £500 for boiler replacement
Legal protection
  • Optional extra
  • Up to £50 000 for expert lawyers fees
Personal possessions
  • Optional extra
  • Up to £15 000 for personal possessions cover at home
  • Up to £20 000 for single item limit away from home
  • Up to £15 000 limit for personal possessions kept in a car
Mobile cover
  • Part of the personal possessions cover
  • Up to £3 000 limit
Bicycle cover
  • Optional extra
  • Up to £5 000 limit

Lloyds Bank home insurance excess

The deductible you’ll have to pay in case of claims are as described below:

For both building and contents insurance
Excess for standard claims£100 – £1 000
Excess for escape water claims£500
Excess for subsidence claims£1 000
Excess for personal possessions£100 – £1 000
Excess for keys£25
Lloyds Bank home insurance main excess

Lloyds Bank home insurance fees and NCD

To manage your policy, renew, cancel or modify it, Lloyds Bank fees are as follows:

Fees applied to manage your Lloyds Bankhouse policy
Interests on payment installments22,90%
To renew my policy£0
To adjust my policy£0
To duplicate documents£0
To cancel my policy during cooling-off period£0
To cancel my policy outside cooling-off period£35
For payment default£0
To switch from one insurer to Lloyds BankNot covered
Home insurance fees at Lloyds Bank

How much does Lloyds Bank home insurance cost?

You will below indicative quotes for building and contents insurance at Lloyds Bank:

Building insuranceContents insurance
Excess£100 – £1 000£100 – £1 000
Home coverBuilding: £250 000
Contents: £20 000
Personal items: £4 000
Building: £500 000
Contents: £50 000
Personal items: £8 000
Home insurance quotes at Lloyds Bank

It is very difficult to give a precise range of how much exactly will your home insurance cost at Lloyds Bank as it will mainly depend on:

  • The insurance you apply for (building, contents, combined insurance, extras)
  • Your address
  • Your claim record
  • The insured value of your home and of your personal belongings, etc.

Lloyds Bank will establish a risk rate, taking into account all these elements, and offer you a price based on it. 

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

Lloyds Bank home insurance discounts available

  • No discounts for buying combined policy
  • 40% discount when buying new home insurance policy online
  • Additional 10% discount for Club Lloyds customers.

How do I a claim on Lloyds Bank home insurance?

Lloyds bank claims can be reported by phone.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on Lloyds Bank home insurance?
Claim by phone

If your policy number begins with:
HAP or HDA: 0345 3005 177
HIA: 0345 3000 170
MHA: 0345 3001 520

Otherwise: 0345 3000 110

How to claim on my home insurance at Lloyds Bank

If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.

How can I cancel Lloyds Bank house insurance?

To cancel your Lloyds Bank house insurance, here is what you need to know: 

Cancelling your home insurance at Lloyds Bank
Cancellation notice if Lloyds Bank cancel your policy14 days
Cancellation feesFees during cooling-off period: £0
Fees outside cooling-off period: £35
Cancel by mail

Lloyds Bank Insurance Services Ltd,
Home Customer Services, PO Box 788,
1 Lovell Park Road, Leeds LS1 9LL

Cancel by email

[email protected]

Cancel online

You can cancel your home policy online by filling a form on the company’s website.

Cancel by phone

0345 603 8368.

How to cancel my Lloyds Bank home insurance

How to contact Lloyds Bank home insurance?

ServicesPhone numbersOpening hours

0345 605 0521

Monday to Friday: 8am-8pm
Saturday: 8am-4pm .

Claims, renewals and general enquiries

If your policy number begins with:
HAP: 0345 300 5177
All other policies: 0345 300 0110

Mon – Fri: 8am – 6pm
Sat: 9am – 1pm

Emergency helpline

0345 3000 170


Legal Helpline if your policy starts with HDA

0800 028 0732


All other policies

0345 3000 180


How to contact Lloyds Bank home insurance

Lloyds Bank home insurance contact details

Lloyds Bank contact details
Lloyds Bank address

Lloyds Bank Insurance Services Limited, Home Customer
Services, PO Box 846, 1 Lovell Park Road Leeds LS1 9QL

Customer service email

Contact form

Chatbot available

Live chat available anywhere on the web site through the Chat to us button on the bottom right corner.

Lloyds Bank contact details

How do I log in to Lloyds Bank customer portal?

You can log in to your customer portal on the Lloyd’s bank website if you have registered for internet banking.
Creating account allows you to make a claim online, retrieve a quote and manage your account. .

How do I get Lloyds Bank home insurance quotes? 

To get a quote online at Lloyds Bank, it couldn’t be simpler. 

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If Lloyds Bank is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get Lloyds Bank home insurance quotes, you will need to provide:

  • Your personal information: ID, age, phone number and job
  • Your address and postcode
  • Your homeowner record (claims included)
  • Your home description (type of property, the date it was built, how many square metres inside and outside)
  • Your property related status: do you own it, rent it, have a mortgage on it, etc.
  • Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

  • Are you a first-time buyer?
  • Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
  • Has the property ever been damaged by flood?
  • Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your Lloyds Bank house insurance quote

  • Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
  • Increase the excess amount you are willing to pay in case you make a claim.
  • Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
  • Opt for a policy offering No Claim Bonus to lower your premium if you’ve gone for a few years without making any claim.
  • Consider index-linked cover for building insurance to follow prices of building materials.