M&S Bank Home Insurance Review and Quotes

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?

Are you wondering if M&S Bank is the best home insurance company to protect your house?

You’ve come to the right place.

This ultimate and up-to-date review on M&S Bank home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is M&S Bank the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail M&S Bank's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,5 Safe overall rating for M&S Bank

	Safe rating	Our opinion
Customer service & satisfaction and claims		Standard and Premier rated 5 stars by Defaqto Virtual assistant available to answer questions as well as call centres  Easy to access information on website
Cover provided for your home		Unoccupancy period cover of 90 days Up to £5M for owner's liability Up to £100 000 for contents maximum sum insured Burst pipe cover not included as standard
Value for money		No charges on monthly payments No administrative fees (adjustments, payment default, cancellation fees of £0) 20% discount when buying policy online Switching fees not covered
Financial strength		Owned by the HSBC Group (HSBC, First Direct) Home insurance underwritten by Aviva Insurance Limited
Technology		Claim form online Virtual assistant available  Customer portal if you registered for online servicing

Expert and customer satisfaction reviews for M&S Bank home insurance

Review organisation	M&S Bank home insurance reviews
Defaqto expert	Standard: 5 stars Premier: 5 stars
Smartmoneypeople	3,6/5 based on 14 customer reviews
Overall Which? Score	76%

Our general opinion on M&S Bank home insurance

Founded in 1884, Marks & Spencer has now become one of the most famous UK street names. From retail stores to banking products (with M&S bank opening in 1995), the company offers wide range of products including car, home, travel and pet insurances as well as personal loans or other banking services.

The home insurance policy is underwritten by Aviva Insurance Limited. Both Standard and Premier levels of cover are rated 5 stars by Defaqto.
The Standard building level of cover already provides up to £5M owner's liability limit as well as £1M alternative accommodation cover. You will also get up to 90 days unoccupancy period cover. Damages to burst pipes are only covered if you take the optional extra though.
The Standard contents insurance policy also provides up to £100K of maximum sum insured and up to £10K for valuable item limit.

The Premier plan ranks even higher with unlimited sum insured for both contents and building insurance and accidental damage (including damage made by pets) provided as standard.

The company does not apply any administration fees nor charges on monthly payments.

What does M&S Bank home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones?

Applying for home insurance at M&S Bank will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.

Home insurance at M&S Bank covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

M&S Bank buildings and contents insurance

M&S Bank provides three main types of household insurance:

• Buildings insurance
• Contents and personal possessions insurance
• Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

M&S Bank building insurance	Limits
Maximum sum insured	£1 000 000
Owner liability	£5 000 000
Alternative emergency accomodation	£1 000 000
Period of home's unoccupancy cover	90 days
Repairs guarantee period	1 year
Trace and access	£1 000 000
Burst pipe	Optional extra
Blockage of sewer pipe	As standard
Gradual build-up of groundwater	Not covered
Subsidence	As standard
Underground services	As standard
Keys cover	Up to £1M
Flood and storm damage (except for fences)	As standard

Let’s have a look now at Esure contents insurance limits:

Contents insurance	Limits
Maximum sum insured	£100 000
Owner liability	£5 000 000
Alternative emergency accomodation	£100 000
Period of home's unoccupancy cover	90 days
Damage made by pets	Not covered
Contents kept in garden	£100 000
Contents kept in outbuildings (garage included)	£100 000
Thefts from outbuildings	£100 000
Single item limit for valuables	£10 000
Items temporarily removed from home	£100 000
Money in and outside the home	Inside: £500 Outside: £500 (under personal possessions cover - optional extra)
Credit cards in and outside the home	Inside: Not covered Outside: Not covered
Business equipment kept at home	Up to £100 000
Student equipment	£100 000
Keys cover	Up to £1M

M&S Bank home insurance additional cover

On top of your M&S Bank buildings and contents insurance, you can find additional cover such as:

	Home insurance additional cover
Accidental damage cover	Optional extra
Home emergency	Optional extra Up to £1 000 limit per call out Up to £1 000 limit for emergency accommodation
Boiler cover	Part of the home emergency optional extra Up to £1 000 for boiler repair Up to £500 for boiler replacement
Legal protection	Optional extra Up to £50 000 for expert lawyers fees
Personal possessions	Optional extra Up to £25 000 for personal possessions cover at home Up to £10 000 for single item limit away from home Up to £25 000 limit for personal possessions kept in a car
Mobile cover	Part of the personal possessions cover Up to £25 000 limit
Bicycle cover	Unspecified bicycle away from home cover available as extra Up to £5 000 limit

M&S Bank home insurance excess

The deductible you'll have to pay in case of claims are as described below:

	For both building and contents insurance
Excess for standard claims	£100
Excess for escape water claims	£250
Excess for subsidence claims	£1 000
Excess for personal possessions	£100
Excess for keys	£100

M&S Bank home insurance fees and NCD

To manage your policy, renew, cancel or modify it, M&S Bank fees are as follows:

	Fees applied to manage your M&S Bankhouse policy
Interests on payment installments	0,00%
To renew my policy	£0
To adjust my policy	£0
To duplicate documents	£0
To cancel my policy during cooling-off period	£0
To cancel my policy outside cooling-off period	£0
For payment default	£0
To switch from one insurer to M&S Bank	Not covered

How much does M&S Bank home insurance cost?

You will below indicative quotes for building and contents insurance at M&S Bank:

	Building insurance	Contents insurance
Excess	£100	£100
Home cover	Building: £250 000 Contents: £20 000 Personal items: £4 000	Building: £500 000 Contents: £50 000 Personal items: £8 000
Premium	£183,74	£360,52

It is very difficult to give a precise range of how much exactly will your home insurance cost at M&S Bank as it will mainly depend on:

• The insurance you apply for (building, contents, combined insurance, extras)
• Your address
• Your claim record
• The insured value of your home and of your personal belongings, etc.

M&S Bank will establish a risk rate, taking into account all these elements, and offer you a price based on it.

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

M&S Bank home insurance discounts available

• No discounts for buying combined policy
• 20£ discount when buying online.

How do I a claim on M&S Bank home insurance?

At M&S Bank, you can make a claim either by calling the claim management team or by filling in the claim form online.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

	How to claim on M&S Bank home insurance?
Claim online	Claim form
Claim by phone	For policies number beginning with: MHO: 0800 051 2556 830: 0800 111 4901

How can I cancel M&S Bank house insurance?

To cancel your M&S Bank house insurance, here is what you need to know:

	Cancelling your home insurance at M&S Bank
Cancellation notice if M&S Bank cancel your policy	7 days
Cancellation fees	Fees during cooling-off period: £0 Fees outside cooling-off period: £0
Cancel by mail	M&S Home Insurance, PO Box 7463, Perth PH2 0YX.
Cancel by phone	0800 0517 760

How to contact M&S Bank home insurance?

Services	Phone numbers	Opening hours
Quotes	0800 111 4901	24/7
Claims for policies number beginning with MHO	0800 051 2556	24/7
Claims for policies number beginning with 830: 0800 111 4901	0800 111 4901	Mon - Fri: 8am to 8 pm Sat: 9 am to 5 pm
Customer service	0800 051 4011	Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
Cancel policy / make changes / view documents	0800 015 7760	Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm

M&S Bank home insurance contact details

	M&S Bank contact details
M&S Bank address	M&S Home Insurance, PO Box 7463, Perth PH2 0YX.
Customer service email	Not available
Chatbot available	Virtual assistant available on website.

How do I get M&S Bank home insurance quotes?

To get a quote online at M&S Bank, it couldn’t be simpler.

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If M&S Bank is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get M&S Bank home insurance quotes, you will need to provide:

• Your personal information: ID, age, phone number and job
• Your address and postcode
• Your homeowner record (claims included)
• Your home description (type of property, the date it was built, how many square metres inside and outside)
• Your property related status: do you own it, rent it, have a mortgage on it, etc.
• Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

• Are you a first-time buyer?
• Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
• Has the property ever been damaged by flood?
• Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your M&S Bank house insurance quote

• Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
• Increase the excess amount you are willing to pay in case you make a claim.
• Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
• Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
• Consider index-linked cover for building insurance to follow prices of building materials.