Aviva: Login, Contact and Phone Numbers

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Alexandre Desoutter updated on June 2, 2020

You would like to get a quote, log in to your Aviva account, make a claim, or contact Aviva for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at Aviva.

How do I get a quote at Aviva?

To get a quote from Aviva, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from Aviva and other best providers of the market.

You could also go on Aviva homepage and click on the Get Quote button.

>> MORE: Our review on Aviva

How do I contact Aviva?

How do I contact Aviva car insurance?

You will find below all main helplines related to Aviva car insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

0345 030 7077

Monday to Friday: 8:00am - 8:00 pm
Saturday: 8:30 am - 5:00 pm
Sunday and bank holidays: 10:00am - 4:00 pm

Quotes

0800 015 4715

Monday to Friday: 8:00am - 8:00 pm
Saturday: 8:30 am - 5:00 pm
Sunday and bank holidays: 10:00am - 4:00 pm

Existing claims

0345 030 8860

Monday to Friday: 9:00am - 5:00 pm
Saturday: Closed
Bank holidays: Closed

New claims

0345 030 6925

Lines are open 24 hours a day

Roadside assistance in the UK

08000 155 755

Lines are open 24 hours a day

Classic cars service (Hagerty, partner of Aviva)

0333 323 1242

Monday to Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00 pm
Sunday and bank holidays: Closed

Aviva car insurance contact phone numbers

How do I contact Aviva travel insurance?

You will find below all main helplines related to Aviva travel insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

0345 030 8715

Monday to Friday: 8am to 8pm
Saturday: 8:30am to 5:30pm
Sunday: 10am to 4pm

Emergency Claims

+44 1603 208 044

Available 24/7

Legal Expenses Claims and Advice

01603 208 244

Available 24/7

Claims

0345 030 6983

Available 24/7

Aviva travel insurance contact phone numbers

How do I contact Aviva home insurance?

All contact details for Aviva home insurance are mentioned below.

ServicePhone numberOpening hours

Claims

0345 030 6945

Mon - Fri: 8am – 8pm
Sat: 10am – 4pm
Sun: 10am – 4pm

Quotes

0800 015 4715

Mon - Fri: 8am – 8pm
Sat: 830am – 5pm
Sun: 10am – 4pm

Home emergency helpline

0345 030 6945

24/7

Customer service

0345 030 7078

Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm

Quotes

0800 015 4715

Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday and bank holidays: 10:00am - 4:00pm

Aviva home insurance contact phone numbers

How do I contact Aviva life insurance?

To contact Aviva life insurance, you can contact phone numbers below:

ServicePhone numberOpening hours

Quote

Not available

Not available

Claim

Not available

0800 015 1142

Cancel

Monday to Friday: 9:00am - 5:00pm

0800 068 6800

Aviva life insurance contact phone numbers

How do I contact Aviva pet insurance?

To contact Aviva pet insurance, you can contact phone numbers below:

ServicePhone numberOpening hours

Customer service

0333 234 0630

Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
Bank Holidays: 9:00am - 5:00pm
Christmas and New Year: Closed

Claims

Aviva: 0333 234 0631
Animal friends: 0344 557 0300

Aviva: Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 2:00pm

Animal friends: Mon: 09:00am - 4:00pm
Tue-Fri: 08:30am - 6:00pm
Sat: 09:00am - 4:00pm

Cancellation

Animal friends: 0344 557 0300

Mon: 09:00am - 4:00pm
Tue-Fri: 08:00am - 8:00pm
Sat: 09:00am - 4:00pm

Vet enquiries

0344 557 0300

Mon: 09:00am - 4:00pm
Tue-Fri: 08:30am - 6:00pm
Sat: 09:00am - 4:00pm

Aviva pet insurance contact phone numbers

What are Aviva general contact details?

Contact details
Mail address

Aviva plc
St Helen's 1
Undershaft
London
EC3P 3DQ

Social media

Facebook, Twitter

Chatbot

Available.

Aviva contact details

How do I login to Aviva MyAviva?

You can log in to MyAviva customer portal through: Log in to MyAviva customer portal
Through the customer portal, you will be able to:

  • Access your insurance policy
  • Modify your policy
  • Savings and investment policies.

What can I do logging in to MyAviva Aviva?
Access my Aviva policy documentsyes
Cancel my Aviva policyno
Modify my Aviva policy / change my addressyes
Make a claimyes
Manage your No Claim Discount / send proof of NCByes
MyAviva Aviva features

How do I register as a new client on Aviva?

If you are a new customer at Aviva, you will need to register your account before having access to your policy details. To do this:

  • First, you will need to click on MyAviva on the Homepage
  • Go to Create Your MyAviva Account
  • Enter your email and all the other necessary details required
  • Once you do that, you will receive a confirmation code
  • Go to the login page and click on 'Register' which is at the bottom of the page
  • In the 'Register for MyAviva' page, you will enter the confirmation code and click 'Continue'.

How do I login on MyAviva Aviva if I've forgotten my password?

If you've forgotten your password, click on 'Forgot password' in the Log in page, then enter your username and your date of birth. After this, you will receive an email that will direct you on how to create a new password.

Where to find my Aviva policy number?

Good to know

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

Aviva will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your Aviva policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at Aviva?

You will find below any information you need to know to report a claim at Aviva.

How to claim on your Aviva car insurance?

You can make a claim through your MyAviva account or by calling the number below.

How to claim on Aviva car insurance?
Claim online

Log in to MyAviva, and provide the following details:

  • Exactly what happened
  • Information on any third party involved
  • The damage done to your vehicle
Claim by phone

0345 030 6925

How to make a claim on Aviva car insurance

How to claim on your Aviva travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How to claim on Aviva travel insurance?
Claim online

You will find detailed instructions on how to make a claim online on this page

Claim by phone

0345 030 6983

How to make a claim on Aviva travel insurance

How to claim on your Aviva home insurance?

At Aviva, you can claim online, through your MyAviva customer portal. You can also call the claim management team.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on Aviva home insurance?
Claim online

Claim form

Claim by phone

0345 030 6945

How to claim on my home insurance at Aviva

How to claim on your Aviva life insurance?

You will find on this table the different possibilities for claiming at Aviva life insurance:

How to claim on your life insurance at Aviva?
When to claim?

As soon as possible

Claim by mail

Not Available

Claim by email

Not available

Claim online

To make a claim online

  • Go to the Home Page
  • Click on "Make claim" option under the Life insurance section
Claim by phone

0800 015 1142

Claim at Aviva life insurance

How to claim on your Aviva pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims can be made via email or post. Also, customer care representatives can be called on the claims assigned number.

How to claim on your Aviva pet insurance?
Claim by email

[email protected]

Claim by phone

0333 234 0631

Claim by post

Aviva Pet Insurance
Claims Department
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

How to report a claim on your Aviva pet insurance?

How do I cancel my Aviva policies?

How to cancel Aviva car insurance?

You will find below main information to cancel your car insurance policy at Aviva:

How to cancel Aviva car insurance?
Cancellation fees

Cancellation fees during cooling off period: £43
Cancellation fees outside cooling off period: £43

Cancel by phone

0800 056 2192

How to cancel Aviva travel insurance

How to cancel Aviva travel insurance?

You will find below main information to cancel your travel insurance policy at Aviva:

How to cancel Aviva travel insurance?
Cancellation fees during cooling off period of 14 days

£0

Cancellation fees outside cooling off period

No refund

Cancel by phone

0345 030 8715

How to cancel Aviva travel insurance

How to cancel Aviva home insurance?

To cancel your Aviva house insurance, here is what you need to know:

Cancelling your home insurance at Aviva
Cancellation notice if Aviva cancel your policy

7 days

Cancellation feesFees during cooling-off period:

£0

Fees outside cooling-off period:

£0

Cancel online

You can cancel claim by login in to the members area of Aviva website .

Cancel by phone

0345 0306 945

How to cancel my Aviva home insurance

How to cancel Aviva life insurance?

You will find on this table the different ways to cancel your Aviva life insurance:

How to cancel your life insurance at Aviva
Cancellation fees
  • If you cancel within the 30 days cooling period, the premium paid would be refunded fully
  • If the cancellation is done after the cooling period, no refunds would be made
  • if you cancel your policy, you forfeit the ability to make a claim
Cancel by mail

Not Available

Cancel by email

[email protected]

Cancel online

To cancel your account, you can login to your MyAviva account

Cancel by phone

0800 068 6800

How to cancel my Aviva life insurance?

How to cancel Aviva pet insurance?

Cancellations can either be done by phone, or by sending your cancellation letter to the address mentioned.

How to cancel your Aviva pet insurance?
Cancel by email

[email protected]

Cancel by phone

0344 557 0300
.

How to cancel your Aviva pet insurance?
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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.