John Lewis: Login, Contact and Phone Numbers

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Alexandre Desoutter updated on June 2, 2020

You would like to get a quote, log in to your John Lewis account, make a claim, or contact John Lewis for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at John Lewis.

How do I get a quote at John Lewis?

To get a quote from John Lewis, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from John Lewis and other best providers of the market.

You could also go on John Lewis homepage and click on the Get Quote button.

>> MORE: Our review on John Lewis

How do I contact John Lewis?

How do I contact John Lewis car insurance?

You will find below all main helplines related to John Lewis car insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

0345 610 0355

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Claims

0345 610 0360

Lines open 24/7

Quotes

0330 024 0614

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Windscreen claim

0345 610 0361

24 hours a day

Breakdown cover

0345 165 0580

24 hours a day

Complaints

0330 024 0617

Monday to Friday 8.30am -​ 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

John Lewis car insurance contact phone numbers

How do I contact John Lewis travel insurance?

You will find below all main helplines related to John Lewis travel insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

0345 111 0030

Monday to Friday: 9am to 5pm

Claims

0345 123 1160

Available 24/7

Medical Emergency Claim

+44 23 8064 4633

Available 24/7

Travel Advice Line

+44 (0)345 122 8936

Available 24/7

John Lewis travel insurance contact phone numbers

How do I contact John Lewis home insurance?

All contact details for John Lewis home insurance are mentioned below.

ServicePhone numberOpening hours

Claims

0330 102 2749

Mon - Fri: 9am – 5pm

Claims for Specialist Home Insurance

0800 916 6890

Monday to Friday: 9am to 5pm

Policy renewal

0330 102 2470

Mon - Fri: 9am – 5pm

Quotes

0330 102 2576

Mon - Fri: 9am – 5pm

John Lewis home insurance contact phone numbers

How do I contact John Lewis pet insurance?

To contact John Lewis pet insurance, you can contact phone numbers below:

ServicePhone numberOpening hours

Customer service

0330 102 2745

Monday to Saturday: 9am - 5pm
Sunday: closed

Claims

0330 102 2756

Monday to Friday 9am - 5pm

Complaints

0330 102 2745

Monday to Friday 9am - 5pm

Vetfone helpline

0800 316 7119

24/7

John Lewis pet insurance contact phone numbers

What are John Lewis general contact details?

Contact details
Mail address

John Lewis Insurance 171 Victoria Street London SW1E 5NN

Social media

Facebook, Twitter, YouTube

Chatbot

Not Available

John Lewis contact details

How do I login to John Lewis My Account?

  • On the top right corner of the homepage, click on 'Log In' and select the type of insurance you have
  • The details requested on the log in page of the insurance you selected may vary but you can expect some of the following details: email address, post code, date of birth and policy number.
    Through the customer portal, you can do the following:
  • View and print policy documents
  • Check renewal date
  • Renew your policy.

MyAccount John Lewis

What can I do logging in to My Account John Lewis?
Access my John Lewis policy documentsyes
Cancel my John Lewis policyno
Modify my John Lewis policy / change my addressyes
Make a claimno
Manage your No Claim Discount / send proof of NCBno
My Account John Lewis features

How do I register as a new client on John Lewis?

To register an account at John Lewis, just click on the 'Register Now' button on the login page.
You will need to follow the same process it takes to get to the log in page of the insurance type you selected.

  • On the top right corner of the homepage, click on 'Log In' and select the type of insurance you have
  • The details requested on the log in page of the insurance you selected may vary but you can expect some of the following details: email address, post code, date of birth and policy number.
  • Once at the log in page, click on 'Register' or 'Register Now' (They may vary from insurance to insurance type)
  • The following details are needed when registering a new account: policy number, post code, date of birth and password.

How do I login on My Account John Lewis if I've forgotten my password?

If you've forgotten your password, you will need to follow the same process it takes to get to the log in page of the insurance type you selected
On the top right corner of the homepage, click on 'Log In' and select the type of insurance you have

  • On the login page, select 'Forgotten your password?' or 'Reset my password' (the wording may vary between the login pages)
  • A pop up window will appear where you will be requested to enter your email address before proceeding with the next steps to reset your password.

Where to find my John Lewis policy number?

Good to know

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

John Lewis will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your John Lewis policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at John Lewis?

You will find below any information you need to know to report a claim at John Lewis.

How to claim on your John Lewis car insurance?

You can make a claim by calling the claims department at John Lewis.

How to claim on John Lewis car insurance?
Claim by phone

0330 024 0613

How to make a claim on John Lewis car insurance

How to claim on your John Lewis travel insurance?

There is only one way to make a claim and that is through phone call.

How to claim on John Lewis travel insurance?
Claim online

Not available

Claim by phone

0345 123 1160

How to make a claim on John Lewis travel insurance

How to claim on your John Lewis home insurance?

At John Lewis, you can report your claim either by calling the claim management team or though the online form mentioned below.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on John Lewis home insurance?
Claim by email

[email protected]

Claim online

Claim form

Claim by phone

0330 102 2749

How to claim on my home insurance at John Lewis

How to claim on your John Lewis pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

At John Lewis, you can make a claim by either downloading and filling the claims form or calling the assigned claims number.

How to claim on your John Lewis pet insurance?
Claim online

You can fill the claims form via the John Lewis online claim form

Claim by email

[email protected]

Claim by phone

0330 102 2756

How to report a claim on your John Lewis pet insurance?

How do I cancel my John Lewis policies?

How to cancel John Lewis car insurance?

You will find below main information to cancel your car insurance policy at John Lewis:

How to cancel John Lewis car insurance?
Cancellation fees

Cancellation fees during cooling off period: £0
Cancellation fees outside cooling off period: £40

Cancel by phone

0330 024 0612

How to cancel John Lewis travel insurance

How to cancel John Lewis travel insurance?

You will find below main information to cancel your travel insurance policy at John Lewis:

How to cancel John Lewis travel insurance?
Cancellation fees during cooling off period of 14 days

£0

Cancellation fees outside cooling off period

No refund

Cancel by email

[email protected]

Cancel by phone

0345 111 0030

How to cancel John Lewis travel insurance

How to cancel John Lewis home insurance?

To cancel your John Lewis house insurance, here is what you need to know:

Cancelling your home insurance at John Lewis
Cancellation notice if John Lewis cancel your policy

14 days

Cancellation feesFees during cooling-off period:

£0

Fees outside cooling-off period:

£0

Cancel by mail

John Lewis Insurance
171 Victoria Street, London SW1E 5NN

Cancel by phone

0330 102 2749 Monday to Saturday: 9am - 5pm

How to cancel my John Lewis home insurance

How to cancel John Lewis pet insurance?

Cancellations can be made by either calling the customer care representatives or emailing them.

How to cancel your John Lewis pet insurance?
Cancel by email

[email protected]

Cancel by phone

0330 102 2745 or 01422 501 069

How to cancel your John Lewis pet insurance?
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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.