Is LV a Good Insurance Company?

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Alexandre Desoutter updated on July 27, 2020

You are considering buying an insurance policy at LV and are wondering if LV is the best insurer for you?

You've come to the right place!

In the below guide you’ll find everything you need to know about LV: expert and consumers reviews, insurance policies detailed, recommendation, contact and much more.

Stay tuned!

Good to know

Safe's mission is to help anyone trying to get the best value for money deal on personal insurance making the right decision. We've analyzed over 1000 insurance companies and contracts. You will find below our independent and neutral rating and evaluation for LV.

Who is LV?

LV, also known as Liverpool Victoria or LV=, is among the largest insurance and mutual provider across the UK and counts more than 5 million members. LV now provides, along with home insurance, car, pet and travel cover.

What are the main insurance policies available at LV?

Let's discover below main insurance policies offered by LV.

Safe overall rateOur reviews
Car insurance Get to know more
Travel insurance Get to know more
Home insurance Get to know more
Life insurance Get to know more
Pet insurance Get to know more
LV insurance policies

LV expert and consumers reviews: Defaqto, TrustPilot

LV is regularly audited by Defaqto expert rating. Defaqto ranks each company as well as policies with scores of 1 to 5 stars. Cover details, admin fees, value for money, claim and complaint process and more are analyzed and weighted.

Consumers, on the other hand, can write down their opinions on independent websites such as TrustPilot, Reevoo or Reviews which give great insights on claim process and refund as well as customer service at LV.

Defaqto
Car insurance

5

Home insurance

5

Pet insurance

Lifetime £10,000 - 5 stars
Lifetime £3,000 - 5 stars
Lifetime £5,000 - 5 stars
Time Limited £1500 - 3 stars
Time Limited £2500 - 3 stars

LV expert and customers reviews

Is LV a good car insurance company?

3,7 Safe overall rating for LV car insurance

It is no surprise that LV is the Insurance Company of the Year for 2019, all services provided were explained in a detailed format, the website is customer friendly, and the prices are well within range. There is a wide range of covers up to five that LV provides and additional options can be added to it as deemed fit by the customer. Also, LV has a high ranking both on TrustPilot and Reevoo. Apart from the lack of a chatbox, there is little or nothing else missing. It is comes highly recommended as a car insurance company to try out.

In addition to typical car insurance coverage choices, LV offers, among other options:

Breakdown cover

During a breakdown, LV provides the following services:

  • A 46-minute average response time so you would not be left stranded for so long
  • 24/7 customer car service
  • Cover for anyone driving the nominated vehicle at that point.

There are about 5 Breakdown covers provided by LV but the most comprehensive of all that offers services such as roadside repair, home assistance, alternative means of transportation or accommodation, breakdown cover in the UK comes at a £142 per year cost.

Windscreen cover

Claim on windscreen are covered by the comprehensive cover that LV provides.

Motor legal protection

For £25.99 per year, the motor legal expenses cover provided by LV protects you from the potential costs of legal action if you're involved in a car accident. A legal cover of up to £100,000 is provided and this can be used to help you recover any uninsured losses, like personal injury compensation, loss of earnings or hire car costs while yours is being fixed. However, as a driver, you would not be covered for claims that don't have more than 50% chance of success.

Personal injury policy

LV offers a £10,000 fee in terms of compensation for the personal accident cover and this is under the comprehensive car insurance. This option will protect you, your partner or a named driver on the policy if you or they suffer a serious injury while travelling in, or getting into or out of your car. For an additional payment of £19.90 per year, you can increase your personal accident cover to £100,000.

Besides main car insurance coverage, you can also get extra car insurance options at LV. Get to know more, read our complete review on LV car insurance.

Is LV a good travel insurance company?

4 Safe overall rating for LV travel insurance

Liverpool Victoria is one of the leading insurance companies in the UK and is authorised and regulated by the Financial Conduct Authority as well as the Prudential Regulation Authority (PRA).

They offer Single and Annual Multi Trip Policies across 2 levels of cover: Essential and Premier. Their Premier level of cover has a 5 star rating on Defaqto.

Unfortunately, aside from the main insurance covers and the optional additional covers such as the Winter Sports and Cruise covers, LV doesn't any other type of travel insurance such as Backpacker or Longstay.

We would recommend LV's travel insurance to anyone looking a simple travel insurance cover that is affordable.

For single and annual multi-trip cover, age and maximum number of days limits at LV are:

Main travel insurance policiesAvailable at LV
LV maximum number of days limit

Single Trip: 366 days for 64 years or less / 90 days for 65 years or more
Annual Multi Trip: 31 days for Essential Policy / 90 days for Premier Policy

LV age limit

No age limit

Travel insurance policies available at LV

You will find LV cover details (compensations, deductibles, extras etc.) for single and annual multi-trip policies in our review.

Besides main travel insurance policies, LV also provides extra cover such as:

  • backpackers travel insurance
  • long stay travel insurance
  • winter sports cover
  • golf cover
  • cover for business trips
  • cruise gear
  • gadget cover

Not Available

>> MORE: read our complete review on LV travel insurance.

Is LV a good home insurance company?

4,6 Safe overall rating for LV home insurance

LV provides 2 levels of cover, both rated 5 stars by Defaqto expert. The HomePlus level of cover even ranked higher than the standard one presented below with accidental damage and personal possessions included as standard and not as optional extras.

The company also has great customer reviews, 4,7 out of 5 on Trustpilot based on more than 14K customers reviews which means the claim process must be very well handled. We highly recommend LV Home and HomePlus Insurance covers.

LV building insurance

You will find below building main insurance details for the Standard Home Insurance cover at LV:

  • Maximum sum insured for your property: £1 000 000
  • Owner's liability: £2 000 000
  • Alternative emergency accomodation: £50 000
  • Period of home's unoccupancy cover: 60 days
  • Trace and access: £5 000
  • Keys cover: Up to £1M
  • Subsidence excess: £1 000

Alongside building insurance, you can get additional cover such as:

Home building insurance extras
Home emergency
  • Optional extra
  • Up to £500 per call out
  • Emergency accommodation not covered
Boiler cover
  • Part of the home emergency optional extra
  • Up to £500 for boiler repair
  • Up to £500 for boiler replacement
Family legal protection
  • Optional extra
  • Up to £100 000 for expert lawyers fees for you and your family
LV building insurance extras

LV contents insurance

You will find below contents insurance details for the Standard Home Insurance cover at LV:

  • Maximum sum insured for your contents: £100 000
  • Alternative emergency accomodation: £25 000
  • Single item limit: £2 000
  • Contents in the open: £1 500
  • Contents in outbuildings: Up to £100 000
  • Money / credit card kept at home: £500 / £500
  • Items temporarily removed from home: £5 000

Alongside contents insurance, you can get additional cover such as:

Home contents insurance extras
Accidental damage cover

Optional extra

Personal possessions cover
  • Optional extra
  • Up to £15 000 for personal possessions cover at home, £20 000 away from home
  • Up to £15000 limit for personal possessions kept in a car
Mobile cover
  • Part of the personal possessions cover
  • Up to £2000 limit
Bike cover
  • Optional extra
  • £5000 limit
LV contents insurance extras

Standard excess to report a claim at LV is £100 - £1000.

You will find exhaustive cover details, administration fees, contacts etc. on LV home insurance on our review below.

>> MORE: read our complete review on LV home insurance.

Is LV a good life insurance company?

4,6 Safe overall rating for LV home insurance

Liverpool Victoria (LV=) started out in 1843 as a burial society, where participants’ voluntary subscriptions were used to help pay for the funeral costs of members and their families. Now one of the UK’s biggest insurers, LV= and it is well known for its life insurance services.
LV= offers three main types of life insurance, including Level Cover term insurance and Decreasing Cover term insurance, as well as Increasing cover. Serious Illness Cover is offered as an optional extra, which covers against illnesses such as cancer, heart attack or stroke. They have high ratings on both Defaqto and TrustPilot and in 20q9. They paid out up to 99 percent of their claims, hence, their financial capabilities to pay out claims can be guaranteed. Their services are recommended.

In summary, here are the main features you need to know when taking out life insurance with LV.

Life insurance criteria
Minimum age17 years
Maximum age 79 years
Pay-outNot stated
Extras

25% discount on Health MOT services

Terminal illnessYes
LV life insurance in a nutshell

You will find everything you need to know on LV life insurance in our review.

>> MORE: read our complete review on LV life insurance.


Is LV a good pet insurance company?

4,1 Safe overall rating for LV pet insurance

Liverpool Victoria is regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).

The company offers Lifetime and Time Limited pet insurance. The Lifetime pet insurance cover is available across 3 levels which range according to the vet fees cover limit: Lifetime £10,000, Lifetime £5,000 and Lifetime £3,000. All 3 levels of the Lifetime pet insurance have 5 star ratings on Defaqto. The Time Limited Pet Insurance is available across 2 levels which also range according to the vet fees cover limit:Time Limited £1,500 and Time Limited £2,500. Multi pet covers are also available.

We would recommend LV to anyone looking for a wide range of options when it comes to picking the vet fee cover limit when purchasing pet insurance.

What does LV pet insurance cover in a nutshell?

LV offers same insurances for dogs and cats only:
Time Limited:

  • up to £1,500 vet fees for 12 months
  • up to £2,500 vet fees for 12 months.

Lifetime

  • up to £3,000 vet fees for each year
  • up to £5,000 vet fees for each year
  • up to £10,000 vet fees for each year.

>> MORE: read our complete review on LV pet insurance.

LV discount codes, promos and vouchers

Discounts and promo codes available
Car insurance
  • For existing customers with Classic cars, LV offers a 15% discount.
  • A 20% discount is offered to customers who are using the Multi car policy
  • Maximum 9 years NCB available
Travel insurance

10% discount available when booking online.

Home insurance
  • Discount for buying combined policy
  • 25% discount when buying online
Life insurance

Not stated

Pet insurance
  • 10% discount for policies purchased online
  • 5% multi pet discount
LV discounts codes and promos

How to contact LV?

Find out how to contact and log in to LV on our contact page.

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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.