One Call: Login, Contact and Phone Numbers

Alexandre Desoutter Alexandre Desoutter  updated on June 2, 2020

You would like to get a quote, log in to your One Call account, make a claim, or contact One Call for whatever reason? 

You’ve come to the right place. 

You will find below any information you need to log in, contact, claim or cancel at One Call.

How do I get a quote at One Call?

To get a quote from One Call, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from One Call and other best providers of the market.

You could also go on One Call homepage and click on the Get Quote button.

>> MORE: Our review on One Call

How do I contact One Call?

How do I contact One Call car insurance?

You will find below all main helplines related to One Call car insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

01302 554015

Monday to Friday: 8am to 5:30pm
Saturday and Sunday: 8am to 4pm

Renewals

01302 554010

Monday to Friday: 8am to 8pm
Saturday and Sunday: 8am to 6pm

Claims

0203 738 7300

Available 24/7

Breakdown

0203 738 7300

Available 24/7

One Call car insurance contact phone numbers

How do I contact One Call travel insurance?

You will find below all main helplines related to One Call travel insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

01302 565546

Monday to Friday: 9am to 8pm
Saturday: 9am to 4pm
Sunday: 10am to 4pm

Medical Emergency

+44 (0) 0203 819 7170

Available 24/7

One Call travel insurance contact phone numbers

How do I contact One Call home insurance?

All contact details for One Call home insurance are mentioned below.

ServicePhone numberOpening hours

Quotes

01302 554013

Monday – Friday, 9:00am – 8:00pm
Saturday & Sunday 9:00am to 4:00pm

Policy change

01302 554013

Monday – Friday, 9:00am – 8:00pm
Saturday & Sunday 9:00am to 4:00pm

Renewal

01302 554013

Monday – Friday, 9:00am – 8:00pm
Saturday & Sunday 9:00am to 4:00pm

24-Hour Accident Helpline

0203 738 7300

24/7

Cancellation

01302 554013

Monday – Friday, 9:00am – 8:00pm
Saturday & Sunday 9:00am to 4:00pm

Claims

02037 387 300

24/7

One Call home insurance contact phone numbers

What are One Call general contact details?

Contact details
Mail address

One Call Insurance
First Point,
Balby Carr Bank,
Doncaster,
South Yorkshire,
DN4 5JQ

Social media

Twitter, Facebook, LinkedIn

Chatbot

Not Available

One Call contact details

How do I login to One Call Customer Portal?

Through the customer portal of One Call, you can:

  • View and download your policy documents
  • Make changes to your policy
  • Make changes on personal information such as address
  • Save up to 15% by making changes online.

One Call customer portal

What can I do logging in to Customer Portal One Call?
Access my One Call policy documentsyes
Cancel my One Call policyno
Modify my One Call policy / change my addressyes
Make a claimno
Manage your No Claim Discount / send proof of NCBno
Customer Portal One Call features

How do I register as a new client on One Call?

To register an account at One Call, just click on the ‘Register’ button on the login page.
The following details will be required when registering an account:

  • Surname
  • Postcode
  • Email address
  • Date of birth
  • Password.

How do I login on Customer Portal One Call if I’ve forgotten my password?

To receive a password reset link, under ‘Forgot your password?’ click on the ‘Reset’ button and enter your email address, data of birth and surname before clicking on the ‘Send Password Reset Link’.

Where to find my One Call policy number?

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

One Call will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your One Call policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at One Call?

You will find below any information you need to know to report a claim at One Call.

How to claim on your One Call car insurance?

You can make a claim at One Call by filling an online claims form or by calling the claims department.

How to claim on One Call car insurance?
Claim online

Online claim form

Claim by phone

0203 738 7300

How to make a claim on One Call car insurance

How to claim on your One Call travel insurance?

There are 3 ways to make a claim: online, through email or phone call.

How to claim on One Call travel insurance?
Claim by email

[email protected]

Claim by phone

01702 553443

How to make a claim on One Call travel insurance

How to claim on your One Call home insurance?

Claims can be made by calling the company’s 24/7 line.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on One Call home insurance?
Claim by phone

02037 387 300

How to claim on my home insurance at One Call

How do I cancel my One Call policies?

How to cancel One Call car insurance?

You will find below main information to cancel your car insurance policy at One Call:

How to cancel One Call car insurance?
Cancellation fees

Cancellation fees outside cooling off period : £55.99

Cancel by phone

01302 554015

How to cancel One Call travel insurance

How to cancel One Call travel insurance?

You will find below main information to cancel your travel insurance policy at One Call:

How to cancel One Call travel insurance?
Cancellation fees during cooling off period of 14 days

£0

Cancellation fees outside cooling off period

No refund

Cancel by mail

You can send your cancellation letter to:
Just Travel Cover
Victoria House, Toward Road,
Sunderland,
SR1 2QF

Cancel by email

[email protected]

Cancel by phone

0333 003 0021

How to cancel One Call travel insurance

How to cancel One Call home insurance?

To cancel your One Call house insurance, here is what you need to know: 

Cancelling your home insurance at One Call
Cancellation notice if One Call cancel your policy

14 days

Cancellation feesFees during cooling-off period:

£50

Fees outside cooling-off period:

£56

Cancel by mail

The Renewals Department
One Call Insurance Services Limited
First Point
Balby Carr Bank
Doncaster
DN4 5JQ

Cancel online

The Live Chat team can be contacted for cancellation.

Cancel by phone

0130 255 4013

How to cancel my One Call home insurance