One Call: Login, Contact and Phone Numbers
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodology
You would like to get a quote, log in to your One Call account, make a claim, or contact One Call for whatever reason?
You’ve come to the right place.
You will find below any information you need to log in, contact, claim or cancel at One Call.
How do I get a quote at One Call?
To get a quote from One Call, nothing could be simpler.
Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from One Call and other best providers of the market.
You could also go on One Call homepage and click on the Get Quote button.
>> MORE: Our review on One Call
How do I contact One Call?
How do I contact One Call car insurance?
You will find below all main helplines related to One Call car insurance and their opening hours.
| Service | Phone number | Opening hours |
|---|---|---|
Customer Service | 01302 554015 | Monday to Friday: 8am to 5:30pm |
Renewals | 01302 554010 | Monday to Friday: 8am to 8pm |
Claims | 0203 738 7300 | Available 24/7 |
Breakdown | 0203 738 7300 | Available 24/7 |
How do I contact One Call travel insurance?
You will find below all main helplines related to One Call travel insurance and their opening hours.
| Service | Phone number | Opening hours |
|---|---|---|
Customer Service | 01302 565546 | Monday to Friday: 9am to 8pm |
Medical Emergency | +44 (0) 0203 819 7170 | Available 24/7 |
How do I contact One Call home insurance?
All contact details for One Call home insurance are mentioned below.
| Service | Phone number | Opening hours |
|---|---|---|
Quotes | 01302 554013 | Monday - Friday, 9:00am - 8:00pm |
Policy change | 01302 554013 | Monday - Friday, 9:00am - 8:00pm |
Renewal | 01302 554013 | Monday - Friday, 9:00am - 8:00pm |
24-Hour Accident Helpline | 0203 738 7300 | 24/7 |
Cancellation | 01302 554013 | Monday - Friday, 9:00am - 8:00pm |
Claims | 02037 387 300 | 24/7 |
What are One Call general contact details?
| Contact details | |
|---|---|
| Mail address | One Call Insurance |
| Social media | Twitter, Facebook, LinkedIn |
| Chatbot | Not Available |
How do I login to One Call Customer Portal?
Through the customer portal of One Call, you can:
- View and download your policy documents
- Make changes to your policy
- Make changes on personal information such as address
- Save up to 15% by making changes online.
| What can I do logging in to Customer Portal One Call? | |
|---|---|
| Access my One Call policy documents | yes |
| Cancel my One Call policy | no |
| Modify my One Call policy / change my address | yes |
| Make a claim | no |
| Manage your No Claim Discount / send proof of NCB | no |
How do I register as a new client on One Call?
To register an account at One Call, just click on the 'Register' button on the login page.
The following details will be required when registering an account:
- Surname
- Postcode
- Email address
- Date of birth
- Password.
How do I login on Customer Portal One Call if I've forgotten my password?
To receive a password reset link, under 'Forgot your password?' click on the 'Reset' button and enter your email address, data of birth and surname before clicking on the 'Send Password Reset Link'.
Where to find my One Call policy number?
Good to know
Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.
One Call will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.
Your policy number is mentioned on top of your One Call policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.
How do I make a claim at One Call?
You will find below any information you need to know to report a claim at One Call.
How to claim on your One Call car insurance?
You can make a claim at One Call by filling an online claims form or by calling the claims department.
| How to claim on One Call car insurance? | |
|---|---|
| Claim online | |
| Claim by phone | 0203 738 7300 |
How to claim on your One Call travel insurance?
There are 3 ways to make a claim: online, through email or phone call.
| How to claim on One Call travel insurance? | |
|---|---|
| Claim by email | |
| Claim by phone | 01702 553443 |
How to claim on your One Call home insurance?
Claims can be made by calling the company's 24/7 line.
You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.
| How to claim on One Call home insurance? | |
|---|---|
| Claim by phone | 02037 387 300 |
How do I cancel my One Call policies?
How to cancel One Call car insurance?
You will find below main information to cancel your car insurance policy at One Call:
| How to cancel One Call car insurance? | |
|---|---|
| Cancellation fees | Cancellation fees outside cooling off period : £55.99 |
| Cancel by phone | 01302 554015 |
How to cancel One Call travel insurance?
You will find below main information to cancel your travel insurance policy at One Call:
| How to cancel One Call travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | No refund |
| Cancel by mail | You can send your cancellation letter to: |
| Cancel by email | |
| Cancel by phone | 0333 003 0021 |
How to cancel One Call home insurance?
To cancel your One Call house insurance, here is what you need to know:
| Cancelling your home insurance at One Call | |
|---|---|
| Cancellation notice if One Call cancel your policy | 14 days |
| Cancellation fees | Fees during cooling-off period: £50 Fees outside cooling-off period:£56 |
| Cancel by mail | The Renewals Department |
| Cancel online | The Live Chat team can be contacted for cancellation. |
| Cancel by phone | 0130 255 4013 |
