Is Santander a Good Insurance Company?
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You are considering buying an insurance policy at Santander and are wondering if Santander is the best insurer for you?
You've come to the right place!
In the below guide you’ll find everything you need to know about Santander: expert and consumers reviews, insurance policies detailed, recommendation, contact and much more.
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Good to know
Safe's mission is to help anyone trying to get the best value for money deal on personal insurance making the right decision. We've analyzed over 1000 insurance companies and contracts. You will find below our independent and neutral rating and evaluation for Santander.
Who is Santander?
Santander is a spanish retail and commercial bank specialized in providing financial and commercial banking services to people. The company now also offers insurance products such as home, travel, car, van and life insurance along with banking products.
What are the main insurance policies available at Santander?
Let's discover below main insurance policies offered by Santander.
| Safe overall rate | Our reviews | |
|---|---|---|
| Car insurance | Get to know more | |
| Travel insurance | Get to know more | |
| Home insurance | Get to know more | |
| Life insurance | Get to know more |
Santander expert and consumers reviews: Defaqto, TrustPilot
Santander is regularly audited by Defaqto expert rating. Defaqto ranks each company as well as policies with scores of 1 to 5 stars. Cover details, admin fees, value for money, claim and complaint process and more are analyzed and weighted.
Consumers, on the other hand, can write down their opinions on independent websites such as TrustPilot, Reevoo or Reviews which give great insights on claim process and refund as well as customer service at Santander.
| Defaqto | |
|---|---|
| Car insurance | 3 |
| Home insurance | Everyday: 3 stars |
Is Santander a good car insurance company?
3,7 Safe overall rating for Santander car insurance
Santander offers 3 levels of cover available for their car insurance policy: Comprehensive, Thirdy Party, Fire & Theft and Third Party Only.
Regardless of the cover you choose, you get an inclusive EU travel cover that is equal to the cover you have in the UK.
Santander's Car Insurance is administered by Budget Insurance, an insurance company thats offers car, van, life and home insurance covers.
We would advise you to request for detailed policy documents before you signing up with them so as to be aware of the things you should expect while being insured by them.
In addition to typical car insurance coverage choices, Santander offers, among other options:
Breakdown cover
Santander Insurance offers 5 levels of Breakdown Cover that is provided by RAC (An automative repair service that they've partnered with to carry out their Breakdown Services to clients):
- Roadside Cover: this covers breakdown services within the UK more than 1/4 mile from your home address. They don't charge you any call-out fee.
- Roadside and Recovery Cover: this inlcudes roadside breakdown services within the UK a 1/4 mile from your home address, and local recovery of the vehicle and 8 passengers including the driver to a single destination.
- Roadside, Recovery and At Home Cover: this covers the benefits you get with Roadside and Recover Cover along with Breakdown assistance if your car breaks down at your home address or within 1/4 miles from your home address.
- Roaside, Recovery, At Home and Onward Travel: this covers all of the benefits that come with the Roadside, Recovery and At Home Cover as well as alternative transport or overnight accomodation should they not be able to repair your vehicle at the roadside.
Roadside, Recovery, At Home, Onward Travel and Europe: this cover consists of the benefits you get with the Roadside Recovery At Home and Onward Travel as well as breakdown assistance while traveling in Europe.
Windscreen cover
- Windscreen cover is included as a standard in the comprehensive policy and is not available as an optional extra addition.
- It covers unlimited repair or replacement of windows, windscreen, rear window and standard roof provided that you get them fixed at Santander's approved repairers. If not, then the limit would be £150.
Motor legal protection
Up to £100,000 to cover for legal costs and expenses when pursuing for compensation after an incident that wasn't your fault.
Personal injury policy
Up to £10,000 per incident.
Besides main car insurance coverage, you can also get extra car insurance options at Santander. Get to know more, read our complete review on Santander car insurance.
Is Santander a good travel insurance company?
4 Safe overall rating for Santander travel insurance
Santander Travel Insurance is arranged, administered and underwritten by Chubb European Group SE which is authorised and regulated by the Financial Conduct Authority.Even though the company has a low customer satisfaction rate on Trust Pilot, it is important to note that it has mostly been focusing on banking and therefore, most of the reviews left on Trust Pilot are from their banking customers. Unfortunately, Santander doesn't have a Defaqto rating which may make it much harder for one to decided on whether to get insured by them or not.
For your own peace of mind, we would recommend well known travel insurance companies that have a high customer satisafaction rate as well as a high Defaqto rating such as RAC Travel Insurance and Staysure Travel Insurance.
For single and annual multi-trip cover, age and maximum number of days limits at Santander are:
| Main travel insurance policies | Available at Santander |
|---|---|
| Santander maximum number of days limit | Single Trip: Up to 365 days |
| Santander age limit | Single Trip: 74 years |
You will find Santander cover details (compensations, deductibles, extras etc.) for single and annual multi-trip policies in our review.
Besides main travel insurance policies, Santander also provides extra cover such as:
- backpackers travel insurance
- long stay travel insurance
- winter sports cover
- golf cover
- cover for business trips
- cruise gear
- gadget cover
Specific Optional Insurance Covers available are:
- Excess waiver
- Trip duration extension
- Hazardous activities extension.
>> MORE: read our complete review on Santander travel insurance.
Is Santander a good home insurance company?
4,4 Safe overall rating for Santander home insurance
Santander offers two levels of protection for both building and contents insurance: Essential, rated 3 stars by Defaqto and Premier, rated 5 stars.
The Everyday level of cover is basic and provides cover for up to £500k for building insurance and £50k for contents insurance. You can choose the excess you'd like to pay in case of claim for both Everyday and Premier level of cover. Accidental damage, family legal protection and personal possessions covers are available as extras in both levels of cover.
The company offers interesting value for money deals offering affordable rates and cashbacks if you pay your premium through Santander accounts.
Santander building insurance
You will find below building main insurance details for the Everyday home insurance cover at Santander:
- Maximum sum insured for your property: Everyday: £500 000 / Premier: Unlimited
- Owner's liability: Everyday: £2M / Premier: £2M
- Alternative emergency accomodation: Everyday: £25 000 / Premier: Unlimited
- Period of home's unoccupancy cover: 60 days
- Trace and access: Everyday: £2500 / Premier: £5000
- Keys cover: Everyday: £250 / Premier: Unlimited
- Subsidence excess: £1000 for both policies
Alongside building insurance, you can get additional cover such as:
| Home building insurance extras | |
|---|---|
| Home emergency |
|
| Boiler cover |
|
| Family legal protection |
|
Santander contents insurance
You will find below contents insurance details for the Everyday home insurance cover at Santander:
- Maximum sum insured for your contents: Everyday: £50 000 / Premier: Unlimited
- Alternative emergency accomodation: Everyday: £25 000 / Premier: Unlimited
- Single item limit: Everyday: £2500 / Premier: £2500
- Contents in the open: Everyday: £500 / Premier: £1000
- Contents in outbuildings: Everyday: up to contents sum insured / Premier: unlimited
- Money / credit card kept at home: Everyday: £500 / Premier: £500 / Not stated
- Items temporarily removed from home: Everyday: £10 000 / Premier: £10 000
Alongside contents insurance, you can get additional cover such as:
| Home contents insurance extras | |
|---|---|
| Accidental damage cover |
|
| Personal possessions cover |
|
| Mobile cover |
|
| Bike cover |
|
Standard excess to report a claim at Santander is Everyday: £200 - £500 / Premier: £100 - £500.
You will find exhaustive cover details, administration fees, contacts etc. on Santander home insurance on our review below.
>> MORE: read our complete review on Santander home insurance.
Is Santander a good life insurance company?
3,6 Safe overall rating for Santander home insurance
Santander life insurance was established in 2010 through a combination of Abbey National plc and parts of Bradford & Bingley plc, with Alliance & Leicester merging into the bank soon after its creation. Their life insurance services are underwritten by Aviva which is one of the most trusted insurance companies. Santander offers three different life policies: Santander Life Insurance (increasing and decreasing), Critical illness cover and Over 50s Life Insurance (which can also be called the Whole-of-life cover). Their critical illness cover is designed only to protect you from falling critically ill only and will not pay out in the event of death. As the insurance policies are managed by Aviva, their financial capability to pay out claims is high and their service is recommended.
In summary, here are the main features you need to know when taking out life insurance with Santander.
| Life insurance criteria | |
|---|---|
| Minimum age | 18 years |
| Maximum age | 89 years |
| Pay-out | Not Stated |
| Extras | A life insurance calculator is available on the website. |
| Terminal illness | Yes |
You will find everything you need to know on Santander life insurance in our review.
>> MORE: read our complete review on Santander life insurance.
Santander discount codes, promos and vouchers
| Discounts and promo codes available | |
|---|---|
| Car insurance |
|
| Travel insurance | They do not mention any discounts on their website. |
| Home insurance |
|
| Life insurance | Cashback is offered to policyholders every month |
How to contact Santander?
Find out how to contact and log in to Santander on our contact page.
