Is Zurich The Best Life Insurance Policy?

antoine fruchard Antoine Fruchard  updated on July 29, 2020

This is the ultimate review to guide you through the ins and outs of Zurich life insurance. You might already know that Zurich has several different contract options. 

Some are great. Some are less useful. Some are simply too expensive.

So, if you want to get better value for money from your insurance contract, as well as indicative quotes and tips to lower your insurance premium, then you’ll probably love the following article.

Let’s dive right in!

Is Zurich the best life insurance for you?

When taking out life insurance, there are so many things to think about. Life insurance is one of the most important insurance plans to have, as it is the best way to protect your loved ones if something happens to you. 

Zurich life insurance has a lot to offer. Here are the main points that you should look at before taking out life insurance with Zurich . 

4 Safe overall rating for Zurich

Rating CriteriaSafe RatingOur Review
Customer service satisfaction, claims and support

Average rating of 3.2/5 on TrustPilot.
Good customer care service recorded on review websites.
5 star rating from Defaqto.
No live chat option is provided.
The policy documents cannot be easily accessed

Coverage options

Term life insurance is offered for up to 50 years.
Multi-fracture cover is provided.
Up to 40 medical conditions are covered.
Income protection cover is provided.
Zurich offers free support in terms of professional counselling.
Your children and partner can be included on your insurance policy.
The cover provided stops when you are in your 70s or 80s.

Value for money

With the money gotten from each policy, Zurich promises to plant a tree.
Up to £100 is given in vouchers to spend with Love2Shop when an insurance policy is gotten from Zurich.
Life insurance of up to £40 million is given.
A payment protection benefit is offered and with this, you get a monthly income in the case that you cannot work due to an illness.
With Zurich, if you stop paying your premiums, your cover is likely to stop

Financial strength

In 2018, Zurich paid out 96% of its life insurance claims in the UK.
Zurich has been in operation since 1873 and now, is one of the world’s largest insurance firms

Apps and technologies

Quotes can be gotten online.
The amount of life insurance needed can also be calculated on their website.
No livebot or chatbot option.
No use of technological advancements like mobile app

Safe rating for Zurich Life insurance

Expert and customer satisfaction reviews for Zurich

Review organisationConsumer satisfaction rates for Zurich Life insurance
Trustpilot3,2/5 based on 271 reviews
Experts rating for Zurich

Zurich insurance in a nutshell

In summary, here are the main features you need to know when taking out life insurance with Zurich . 

CriteriaZurich details
Minimum age16 years
Maximum age 83 years
Pay-outUp to £40m
Life insurance with free gifts£100


Terminal illnessYes
Zurich life insurance in a nutshell

What are Zurich life insurance policy types?

When choosing life insurance, you have to make a lot of important decisions. You have to choose between different policy types to find which one would best cover your needs. As the first big choice, you have to choose between: 

  • Term life insurance. Term insurance splits into two types: level term or decreasing insurance. If you choose a term insurance, once again you would have to choose between these two. Sometimes, there is an increasing term insurance option. 
  • Whole of life insurance. This insurance will pay out when the policyholders die. Not all insurers offer this type of coverage. 

What is Zurich term life insurance? 

There are two term life insurance options:

  • Level cover guarantees that your loved ones get a payment if you die during a specific period of time. You will receive the same amount during a fixed period. Life insurance can be for 5,10, 20 years, etc., depending on your needs. 
  • Decreasing cover guarantees that your loved ones get a payment if you die during a specific period of time. The amount decreases over the policy term. It is really useful if you have a loan, as the price tends to decline over time. You can choose an increasing cover as well.
CriteriaZurich life insurance
Minimum term1 year
Maximum term50 years
Pay-outup to £40 000 000
Minimum monthly premium£5
Extras or any interesting facts 


Zurich term life insurance

Should you take level or decreasing term life insurance?

Zurich offers two types of term life insurance: one is level life insurance, the other one is decreasing life insurance. 

CriteriaProvider Details
Zurich term life insurance (level)
  • Zurich provides term life insurance from 1-50 years
  • It can either be gotten as a standalone policy or it can be added to the critical illness cover option.
  • This cover option is available for people with terminal illnesses and a 12 month life-span.
Zurich decreasing term life insurance, also known as life insurance for mortgage
  • The decreasing cover that Zurich offers is designed to reduce in line with the outstanding amount on a repayment mortgage or loan of the same interest rate
  • If you wish to change the rate at which your policy decreases after the start date you can do that during the policy. A fixed interest between can be chosen.
  • Decreasing rate fixed at the start of the policy
Level or decreasing life insurance

Some providers also propose increasing life insurance, which is a similar concept as decreasing life insurance, but with the premiums getting higher rather than lower.

Zurich offers increasing cover and this means that the cover amount will be increased by either 3%, 5% with regards to the inflation rate, up to a maximum of 10% per year. Your premium will be increased by up to 1.5% for every 1% increase in protection.

Can you take out a Zurich plan life insurance with someone else?

Yes, you can either have a single or a joint policy at Zurich .

Taking out a joint policy covers two people that are together under the same policy. In the end, it is cheaper than two single policies. It covers both of your contributions to the family. It only pays out once, and the sum will be given to the other partner if one dies. It leaves the surviving member of the couple without life insurance after the death of the first partner. 

Taking out a single policy pays for one person only. It pays out the amount chosen. Taking out two policies is more expensive, but you can choose the level you want, and it’s beneficial if the two partners don’t need to be insured at the same level. 

 What are Zurich life insurance extras? 

You can add these extras at additional cost to your Zurich life insurance: 

Details Reviews
Multi-fracture cover
  • Zurich provides multi-fracture cover
  • A sum of £6,000 is given in the case that you break a bone, dislocate a joint, or tear a knee ligament
  • It is available on both the life insurance policy and the life and critical illness policy.
Payment Protection Benefit

The payment protection benefit can only be added to the life insurance with critical illness cover and in the case that the policyholder is unable to work as a result of an illness or injury, a monthly income is paid to he/she. The age limit for this optional extra is 59.

Waiver of Premium Benefit

With the Waiver of Premium benefit that Zurich offers, your insurance premiums will be paid on your behalf if you can’t work due to illness or injury for up to six months or more.

Cover for children
  • Insurance can be provided for your children of up to £25,000 in the case that your child is diagnosed with one of the same 40 conditions you are covered for.
  • This optional extra is only available on the life cover and critical illness policy.
Zurich Support Service

This optional extra service provides up to six sessions of free and professional counselling for policyholders and their family members.

Zurich life insurance extras

Should you take out Zurich life insurance critical illness cover?

What is critical illness cover? 

It is an extra that can be added to your policy, or can be combined with your standard life insurance. It pays out if you contract a disease. The illness developed must be specified in your policy contract. The most common illnesses covered are cancer and heart attacks, etc. If you become really ill, your insurance will pay out exactly as if you’ve passed away. 

Is Zurich the best critical illness cover? 

Here are the main features when you take out Zurich life insurance with serious illness:

CriteriaOverall life insurance and critical illness cover

The Life and Critical illness cover that Zurich provides offers the following:

  • Money in the case that the policyholder is diagnosed with a critical illness during the period of the insurance policy
  • Multi-fracture cover as optional extras
  • Children cover as optional extras
  • Cover is provided for up to 40 critical conditions
    The maximum age required at the start of the policy is 69 while the minimum age is 74
Children’s Cover
  • The children cover provided by Zurich is valid from when the child is 30 days old till when the child is 22 years old.
  • This cover provides up to £25,000 or 50% of the lump sum paid for the policy in the case that the child is diagnosed with one of the 40 critical conditions.
  • Only one critical illness is paid per child and a sum of £5,000 in the case that the child dies.
What should you know about Zurich critical illness cover?
  • In 2018, Zurich paid off 91% of all their critical illness claims.
Zurich life insurance

How much is Zurich life insurance?

The big question is knowing how much life insurance you’ll need. Your answer to this question (as well as your age) will mainly determine the price of your life insurance:

However, your life insurance price will also depend on several factors: 

  • Your medical conditions
  • Whether or not you are a smoker 
  • Which add-ons you add to your life insurance 
  • Your salary
  • The coverage you want
  • Whether you take out a joint policy or not 

So you must ask yourself the relevant questions for your own situation, for example: Do you have a loan? Do you have savings? Do you have debts? Do you have a family? Does your job offer protection? 

How to contact Zurich life insurance?

Here are all the important phone numbers for contacting Zurich life insurance: 

ServicePhone NumbersOpening Hours 
Get a quote at Zurich 0800 008 3021Mon-Fri 8am-8pm, Sat 9am-2.30pm
How to claim at Zurich 0370 243 0827Monday to Friday 9am to 5pm
How to cancel at Zurich

0370 333 1500

Monday to Friday 9am to 5pm
Zurich phone numbers

What are Zurich general contact details? 

You will find in this table all the general contacts that you would need if you want to reach Zurich life insurance: 

General contacts
Mailing address

Zurich Assurance Ltd.
The Tri Centre.
New Bridge Square.
SN1 1HN.
United Kingdom

Social media 

Facebook, Twitter



Zurich general contacts

How to claim at Zurich life insurance? 

You will find on this table the different possibilities for reporting a claim on your Zurich life insurance: 

How to claim on your life insurance at Zurich ?
When to claim?

Within the first 30 days

Claim by mail

Zurich Assurance Ltd.
The Tri Centre.
New Bridge Square.
SN1 1HN.
United Kingdom

Claim by email[email protected]
Claim online

To make a claim online, click on the life insurance claim option on the Home Page and fill out the claims form online.

Claim by phone0370 243 0827
Claim at Zurich life insurance

How to cancel my Zurich life insurance? 

You will find on this table the different ways to cancel your Zurich life insurance: 

How to cancel your life insurance at Zurich
  • If you cancel within the first 30 days, the premium paid would be refunded fully
  • If the cancellation is done after 30 days, no refunds would be made.
Cancel by mail

Zurich Assurance Ltd.
The Tri Centre.
New Bridge Square.
SN1 1HN.
United Kingdom

Cancel by email

[email protected]

Cancel onlineNot available
Cancel by phone

0370 333 1500

How to cancel my Zurich life insurance?

How do I get Zurich life insurance quotes? 

Here are the different ways to get a life insurance quote at Zurich : 

How to get a life insurance quote at Zurich
Quote online
  • Click the "Get a quote" option on their website
  • Find out what is the best life insurance for you with our 100% anonymous tool.
Quote phone0800 008 3021
Get a quote at Zurich

How do I log into Zurich life insurance?

Go to the Zurich LIfe Insurance website, click on “Log in” option and enter your details to be able to gain access to and manage your insurance policy.

Do we recommend Zurich life insurance?

Zurich has been providing insurance services for up to 130 years and they have gotten very good reviews from review websites and even a 5 star review from Defaqto. Zurich offers two major types of life insurance policies; The Life cover and the Life cover and Critical Illness policy. The Critical Illness policy option supports the addition of optional extras like Multi-fracture cover and Cover for children. One bad side about this insurance company is that their policy document is not easily accessible on their website and some important contact details are not available. However, they are known to provide reliable and affordable insurance services and they are recommended.

What is life insurance? 

Life insurance is a contract between an insurance company and the policyholder. In exchange for an annual or monthly premium, the insurance company agrees to give out to a designated beneficiary a lump sum if the policyholder were to pass away. 

How does life insurance work in the UK?

Like with other types of insurance, it is a standard procedure: the policyholder pays a premium to a provider, with an agreed level of cover. 

Is life insurance worth getting?

Yes, it is worth getting life insurance when people depend on you financially, like your family.

What are the best life insurance with free gifts?

Lots of life insurance providers offer free gifts: 
– Royal London
– Legal & General
– Aviva
– Shepherds Friendly 
– OneFamily 
– British Seniors Insurance Agency

How much is life insurance in the UK? 

How much life insurance in the UK is depends on a lot of factors. However, with our data, we calculate that the average monthly cost of life insurance is £15. Of course, the price will depend on whether you take out joint or single life insurance, and the term of your insurance if you are not taking out  a whole life insurance policy. 

What is the best life insurance in UK?

There are lot of life insurance policy that have interesting features. Depending on these features, you can decide if this life insurance suits you. 
To find what is the best life insurance for you, use our tool to compare prices and offers from all the insurers on the market instantly.