Is Animal Friends The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Animal Friends is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Animal Friends pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Animal Friends pet insurance

4.4 Safe overall rating for Animal Friends pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
Very high customer reviews on Trustpilot
Claim process swift and efficient
Most policies only rated 3 stars by Defaqto
Cover provided for your home 12 levels of cover: Lifetime, Maximum Benefit, Time Limited and Accident Only
From £1000 to £15 000 cover for vet fees
No age limit for pets
Also provides cover for horses
No legal advice cover nor vet advice helpline
Value for money “Refer a friend” campaign to get £10 discount on your premium
No multi pet cover discount
Financial strength Animal Friends Insurance is a trading name of Animal Friends Insurance Services Limited authorized and regulated by FCA
Technology Customer portal available to manage policy
Claim process online
Very easy to navigate website, and accessible information
Safe rating for Animal Friends home insurance

Animal Friends pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoAnimal Friends Max Extra: 3 stars
Animal Friends Max Plus: 3 stars
Animal Friends Max Value: 3 stars
Animal Friends Max Prestige: 3 stars
Animal Friends Max Prime: 3 stars
Animal Friends Max Prime Plus: 3 stars
Animal Friends Max Super: 3 stars
Animal Friends Max Superior: 3 stars
Animal Friends Max Superior Plus: 3 stars
Animal Friends Max Basic Plus: 2 stars
Animal Friends Accident Only: 1 star

Trustpilot4,5/5 based on 19,271 reviews
Reviews on Animal Friends pet insurance

What does Animal Friends pet insurance cover?

Animal Friends pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Accident Only£2,500 per accident per policy year – No annual policy limit – 20% co-payment applicable for dogs aged 8 years and older and for cats aged 10 years and oldernonononono
Lifetime£1,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£2,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£4,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£6,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Maximum BenefitPer Condition Limit of £1,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Maximum BenefitPer Condition Limit of £2,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Maximum BenefitPer Condition Limit of £4,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Time LimitedPer Condition Limit of £1,000 – Annual Policy limit of £4,000 – 12 months from date condition was first noticedyesyesyesyesyes
Time LimitedPer Condition Limit of £2,000 – Annual Policy limit of £7,000 – 12 months from date condition was first noticedyesyesyesyesyes
Time LimitedPer Condition Limit of £4,000 – Annual Policy limit of £10,000 – 12 months from date condition was first noticedyesyesyesyesyes
Animal Friends pet insurance for dogs

Animal Friends pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Accident Only£2,500 per accident per policy year – No annual policy limit – 20% co-payment applicable for dogs aged 8 years and older and for cats aged 10 years and oldernononono
Lifetime£1,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£2,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£4,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£6,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Maximum BenefitPer Condition Limit of £1,000 – Cover until per condition limit is reachedyesyesyesyes
Maximum BenefitPer Condition Limit of £2,000 – Cover until per condition limit is reachedyesyesyesyes
Maximum BenefitPer Condition Limit of £4,000 – Cover until per condition limit is reachedyesyesyesyes
Time LimitedPer Condition Limit of £1,000 – Annual Policy limit of £4,000 – 12 months from date condition was first noticedyesyesyesyes
Time LimitedPer Condition Limit of £2,000 – Annual Policy limit of £7,000 – 12 months from date condition was first noticedyesyesyesyes
Time LimitedPer Condition Limit of £4,000 – Annual Policy limit of £10,000 – 12 months from date condition was first noticedyesyesyesyes
Animal Friends pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Animal Friends pet insurance?

How much is Animal Friends pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Accident Only£2,500 per accident per policy year£4.48£53.76£99
Lifetime£2,000 limit per condition per policy year£25.93£311.16£99
Lifetime£4,000 limit per condition per policy year£38.68£464.16£99
LifetimePer Condition Limit Per Year of £1,000£14.60£175.20£99
LifetimePer Condition Limit Per Year of £6,000£50.66£607.92£99
Maximum BenefitPer Condition Limit of £1,000£13.88£166.56£99
Maximum BenefitPer Condition Limit of £2,000£25.27£303.24£99
Maximum BenefitPer Condition Limit of £4,000£36.75£441.00£99
Time LimitedPer Condition Limit of £1,000£11.57£138.84£99
Time LimitedPer Condition Limit of £2,000£17.18£206.16£99
Time LimitedPer Condition Limit of £4,000£23.72£284.64£99
Animal Friends pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Animal Friends pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Accident Only£2,500 per accident per policy year£4.24£50.88£99
Lifetime£2,000 limit per condition per policy year£17.83£213.96£99
Lifetime£4,000 limit per condition per policy year£25.52£306.24£99
LifetimePer Condition Limit Per Year of £1,000£10.64£127.68£99
LifetimePer Condition Limit Per Year of £6,000£31.40£376.80£99
Maximum BenefitPer Condition Limit of £1,000£10.10£121.20£99
Maximum BenefitPer Condition Limit of £2,000£16.95£203.40£99
Maximum BenefitPer Condition Limit of £4,000£24.25£291.00£99
Time LimitedPer Condition Limit of £1,000£8.93£107.16£99
Time LimitedPer Condition Limit of £2,000£12.94£155.28£99
Time LimitedPer Condition Limit of £4,000£16.16£193.92£99
Animal Friends pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Animal Friends pet insurance?

Animal Friends pet insurance phone numbers

How to contact Animal Friends?Phone numbersOpening hours

Customer service

0344 557 0300

For claim, complaints, vet queries or policy amendments:
Mon-Fri:08:30 – 18:00
Sat:09:00 – 16:00
Sun:Closed

For payments and renewals, cancellations or new quotes:
Mon-Fri:08:00 – 20:00
Sat/Sun same schedule.

How to contact Animal Friends pet insurance

Animal Friends pet insurance contact details

Animal Friends contact details
Contact form

Use the Animal Friends contact form.

Email

[email protected]

Mail address

Animal Friends Insurance Ltd,
Number 1 The Crescent, Sunrise Way, Amesbury,
Wiltshire, SP4 7QA.

Livechat

Livechat is available on the bottom right hand corner of the website. You just need to click on the "Can we help?" button and start chatting. You can use the livechat Monday – Friday from 9am to 5pm.

Animal Friends contact details

How to log in to Animal Friends customer portal?

You can log in to Animal Friends clicking on the "My Account" button on the homepage or here: Log In to Animal Friends.

If you are using the customer portal for the first time, you will need to register first.

How to claim at Animal Friends pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

At Animal Friends, you can easily report a claim on your pet insurance.

If you are claiming for vet fees, you can submit your claim through Pawtal, the claim system for vets or call the number below. Same for getting a pre-authorization. You can ask your vet to submit this through Pawtal or call the service below.

How to claim on your Animal Friends pet insurance?
Claim online

You can submit a claim through Pawtal, the animal friends online vets system. Log In to Pawtal.

Claim by email

[email protected]

Claim by phone

0344 557 0300
You can also request a call back on the website.

Claim by post

If you would like to claim back for repeat medication vets costs, you can download the repeat medical claim form of Animal Friends online and address it here:
Animal Friends Insurance, No. 1 The Crescent, Solstice Park, Amesbury, SP4 7QA
(or by email

How to report a claim on your Animal Friends pet insurance?

Download Animal Friends claim form

How to cancel your Animal Friends pet insurance?

At Animal Friends, you can not cancel your policy online but you can either do it by phone, or by sending your cancellation letter at the address mentioned below.

How to cancel your Animal Friends pet insurance?
Cancel online

You can also cancel online using the contact form and mentioning:

  • your details
  • your pet details
  • your policy number.
Cancel by email

[email protected]

Cancel by phone

0344 557 0300
You can also request a call back.

Cancel by post

Animal Friends Insurance, No. 1 The Crescent, Solstice Park, Amesbury, SP4 7QA

How to cancel your Animal Friends pet insurance?

Our final opinion on Animal Friends pet insurance

Animal Friends is specialized in providing pet insurance for dogs, cats and horses and gives high donation amount to animal welfare. The company was founded in 1998 and is now one of the leading UK’s pet insurer. Animal Friends is a very trustworthy company with affordable premiums, great cover and reviews. The company pet insurance is rated 4,4 out of on Trustpilot which means the claim process must be handled efficiently.

The company is easy to reach with contact form available online. You can also request a call back or chat directly on the homepage.

Animal Friends offers all types of cover: Lifetime, Maximum Benefit, Time limited and Accident only (for dogs) from £1000 to £15 000 vet fees cover. Rates are affordable. Maximum Benefit, Time Limited and Lifetime levels of cover are all rated 3 stars by Defaqto. The company doesn’t offer legal advice as well as vet advice helplines.