Is Aviva The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Aviva is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Aviva pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Aviva pet insurance

4.1 Safe overall rating for Aviva pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
Free 24/7 vet video consultations provided
Comprehensive symptom checker is available
Access to health clinics is provided
4.5/5 rating on TrustPilot
Average 3 star rating for all cover options available
Cover provided for your home Four levels of covers are offered
£1000 to £15 000 cover is provided for vet fees
No age limit for pets
Value for money A 10% discount is given to new customers when they buy an insurance policy online.
A 10% Multi pet discount is given when two or more pets are insured.
No extra charge on monthly payments
Cover options are affordable and can be designed to meet the budget of the policyholder
Financial strength The Aviva pet insurance policies are underwritten by Aviva Insurance Services UK Limited.
Animal Friends Insurance is authorized and regulated by FCA
Technology Chat bot is available
The website is easy to use and navigate
Insurance policies can be managed online
Claims cannot be taken out online
Safe rating for Aviva home insurance

Aviva pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoAnimal Friends Max Extra: 3 stars
Animal Friends Max Plus: 3 stars
Animal Friends Max Value: 3 stars
Animal Friends Max Prestige: 3 stars
Animal Friends Max Prime: 3 stars
Animal Friends Max Prime Plus: 3 stars
Animal Friends Max Super: 3 stars
Animal Friends Max Superior: 3 stars
Animal Friends Max Superior Plus: 3 stars
Animal Friends Max Basic Plus: 2 stars
Animal Friends Accident Only: 1 star
Trustpilot4.5/5 based on 19,271 reviews
Reviews on Aviva pet insurance

What does Aviva pet insurance cover?

Aviva pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Lifetime£1,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£2,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£4,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Lifetime£6,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyesyes
Maximum BenefitPer Condition Limit of £1,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Maximum BenefitPer Condition Limit of £2,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Maximum BenefitPer Condition Limit of £4,000 – Cover until per condition limit is reached. No time restrictionsyesyesyesyesyes
Time LimitedPer Condition Limit of £1,000 – Annual Policy limit of £4,000 – 12 months from date condition was first noticedyesyesyesyesyes
Time LimitedPer Condition Limit of £2,000 – Annual Policy limit of £7,000 – 12 months from date condition was first noticedyesyesyesyesyes
Time LimitedPer Condition Limit of £4,000 – Annual Policy limit of £10,000 – 12 months from date condition was first noticedyesyesyesyesyes
Accident Only£2,500 per accident per policy year – No annual policy limit nonononono
Aviva pet insurance for dogs

Aviva pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Lifetime£1,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£2,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£4,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Lifetime£6,000 limit per condition per policy year – Limits reinstated on renewalyesyesyesyes
Maximum BenefitPer Condition Limit of £1,000 – Cover until per condition limit is reachedyesyesyesyes
Maximum BenefitPer Condition Limit of £2,000 – Cover until per condition limit is reachedyesyesyesyes
Maximum BenefitPer Condition Limit of £4,000 – Cover until per condition limit is reachedyesyesyesyes
Time LimitedPer Condition Limit of £1,000 – Annual Policy limit of £4,000 – 12 months from date condition was first noticedyesyesyesyes
Time LimitedPer Condition Limit of £2,000 – Annual Policy limit of £7,000 – 12 months from date condition was first noticedyesyesyesyes
Time LimitedPer Condition Limit of £4,000 – Annual Policy limit of £10,000 – 12 months from date condition was first noticedyesyesyesyes
Accident Only£2,500 per accident per policy year – No annual policy limit nononono
Aviva pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Aviva pet insurance?

How much is Aviva pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime£2,000 limit per condition per policy year£25.93£311.16£99
Lifetime£4,000 limit per condition per policy year£38.68£464.16£99
LifetimePer Condition Limit Per Year of £1,000£14.60£175.20£99
LifetimePer Condition Limit Per Year of £6,000£50.66£607.92£99
Maximum BenefitPer Condition Limit of £1,000£13.88£166.56£99
Maximum BenefitPer Condition Limit of £2,000£25.27£303.24£99
Maximum BenefitPer Condition Limit of £4,000£36.75£441.00£99
Time LimitedPer Condition Limit of £1,000£11.57£138.84£99
Time LimitedPer Condition Limit of £2,000£17.18£206.16£99
Time LimitedPer Condition Limit of £4,000£23.72£284.64£99
Accident Only£2,500 per accident per policy year£4.48£53.76£99
Aviva pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Aviva pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime£2,000 limit per condition per policy year£17.83£213.96£99
Lifetime£4,000 limit per condition per policy year£25.52£306.24£99
LifetimePer Condition Limit Per Year of £1,000£10.64£127.68£99
LifetimePer Condition Limit Per Year of £6,000£31.40£376.80£99
Maximum BenefitPer Condition Limit of £1,000£10.10£121.20£99
Maximum BenefitPer Condition Limit of £2,000£16.95£203.40£99
Maximum BenefitPer Condition Limit of £4,000£24.25£291.00£99
Time LimitedPer Condition Limit of £1,000£8.93£107.16£99
Time LimitedPer Condition Limit of £2,000£12.94£155.28£99
Time LimitedPer Condition Limit of £4,000£16.16£193.92£99
Accident Only£2,500 per accident per policy year£4.24£50.88£99
Aviva pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Aviva pet insurance?

Aviva pet insurance phone numbers

How to contact Aviva?Phone numbersOpening hours

Customer service

0333 234 0630

Monday to Friday: 8:00am – 8:00pm
Saturday: 9:00am – 2:00pm
Sunday: Closed
Bank Holidays: 9:00am – 5:00pm
Christmas and New Year: Closed

Claims

Aviva: 0333 234 0631
Animal friends: 0344 557 0300

Aviva: Monday to Friday: 8:00am – 8:00pm
Saturday: 9:00am – 2:00pm

Animal friends: Mon: 09:00am – 4:00pm
Tue-Fri: 08:30am – 6:00pm
Sat: 09:00am – 4:00pm

Cancellation

Animal friends: 0344 557 0300

Mon: 09:00am – 4:00pm
Tue-Fri: 08:00am – 8:00pm
Sat: 09:00am – 4:00pm

Vet enquiries

0344 557 0300

Mon: 09:00am – 4:00pm
Tue-Fri: 08:30am – 6:00pm
Sat: 09:00am – 4:00pm

How to contact Aviva pet insurance

Aviva pet insurance contact details

Aviva contact details
Contact form

Animal Friends Contact form.

Email

Aviva: [email protected]
Animal friends: mailto:[email protected]

Mail address

Aviva Insurance
St Helen’s
1 Undershaft
London
EC3P 3DQ

Livechat

Chatbot is available

Aviva contact details

How to log in to Aviva customer portal?

You can login by clicking on the Login option on the homepage or following this link: Aviva Pet Insurance Login

How to claim at Aviva pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims can be made via email or post. Also, customer care representatives can be called on the claims assigned number.

How to claim on your Aviva pet insurance?
Claim by email

[email protected]

Claim by phone

0333 234 0631

Claim by post

Aviva Pet Insurance
Claims Department
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

How to report a claim on your Aviva pet insurance?

How to cancel your Aviva pet insurance?

Cancellations can either be done by phone, or by sending your cancellation letter to the address mentioned.

How to cancel your Aviva pet insurance?
Cancel by email

[email protected]

Cancel by phone

0344 557 0300
.

How to cancel your Aviva pet insurance?

Our final opinion on Aviva pet insurance

Aviva is the largest general insurer in the UK, and can trace its history back to 1696. The company has operations in countries around the world, and offers a variety of financial products, including insurance, pensions and investments, including pet insurance. However, at the moment, they have partnered with Animal Friends to provide pet insurance services.

Animal Friends was founded in 1998 and is now one of the leading UK’s pet insurer, they offer affordable premiums, great cover and also have good reviews on TrustPilot and Defaqto. The company pet insurance is rated 4.5 on Trust Pilot which signifies that the policyholders found the claims process to be easy. Animal Friends specifically provides pet insurance for dogs, cats and horses and they can be easily reached via the contact form and phone numbers on their website.

Animal Friends offers all types of cover: Lifetime, Maximum Benefit, Time limited and Accident only (which is only available for dogs) from £1000 to £15 000 vet fees cover and all levels of cover have a 3 star rating from Defaqto. Their services are recommended as they have a high financial capacity to pay out claims.