Is Aviva The Best Pet Insurance Company?
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodology
Would you like to insure your beloved pet against accident or illness? Are you here to know whether Aviva is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on Aviva pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on Aviva pet insurance
4.1 Safe overall rating for Aviva pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
Free 24/7 vet video consultations provided Comprehensive symptom checker is available Access to health clinics is provided 4.5/5 rating on TrustPilot Average 3 star rating for all cover options available | |
| Cover provided for your home |
Four levels of covers are offered £1000 to £15 000 cover is provided for vet fees No age limit for pets | |
| Value for money |
A 10% discount is given to new customers when they buy an insurance policy online. A 10% Multi pet discount is given when two or more pets are insured. No extra charge on monthly payments Cover options are affordable and can be designed to meet the budget of the policyholder | |
| Financial strength |
The Aviva pet insurance policies are underwritten by Aviva Insurance Services UK Limited. Animal Friends Insurance is authorized and regulated by FCA | |
| Technology |
Chat bot is available The website is easy to use and navigate Insurance policies can be managed online Claims cannot be taken out online |
Find the pet insurance that suits you best in just a few seconds!
Aviva pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Animal Friends Max Extra: 3 stars Animal Friends Max Plus: 3 stars Animal Friends Max Value: 3 stars Animal Friends Max Prestige: 3 stars Animal Friends Max Prime: 3 stars Animal Friends Max Prime Plus: 3 stars Animal Friends Max Super: 3 stars Animal Friends Max Superior: 3 stars Animal Friends Max Superior Plus: 3 stars Animal Friends Max Basic Plus: 2 stars Animal Friends Accident Only: 1 star |
| Trustpilot | 4.5/5 based on 19,271 reviews |
What does Aviva pet insurance cover?
Aviva pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| Lifetime | £1,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Lifetime | £2,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Lifetime | £4,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Lifetime | £6,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £1,000 - Cover until per condition limit is reached. No time restrictions | yes | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £2,000 - Cover until per condition limit is reached. No time restrictions | yes | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £4,000 - Cover until per condition limit is reached. No time restrictions | yes | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £1,000 - Annual Policy limit of £4,000 - 12 months from date condition was first noticed | yes | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £2,000 - Annual Policy limit of £7,000 - 12 months from date condition was first noticed | yes | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £4,000 - Annual Policy limit of £10,000 - 12 months from date condition was first noticed | yes | yes | yes | yes | yes |
| Accident Only | £2,500 per accident per policy year - No annual policy limit | no | no | no | no | no |
Aviva pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| Lifetime | £1,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes |
| Lifetime | £2,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes |
| Lifetime | £4,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes |
| Lifetime | £6,000 limit per condition per policy year - Limits reinstated on renewal | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £1,000 - Cover until per condition limit is reached | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £2,000 - Cover until per condition limit is reached | yes | yes | yes | yes |
| Maximum Benefit | Per Condition Limit of £4,000 - Cover until per condition limit is reached | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £1,000 - Annual Policy limit of £4,000 - 12 months from date condition was first noticed | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £2,000 - Annual Policy limit of £7,000 - 12 months from date condition was first noticed | yes | yes | yes | yes |
| Time Limited | Per Condition Limit of £4,000 - Annual Policy limit of £10,000 - 12 months from date condition was first noticed | yes | yes | yes | yes |
| Accident Only | £2,500 per accident per policy year - No annual policy limit | no | no | no | no |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is Aviva pet insurance?
How much is Aviva pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime | £2,000 limit per condition per policy year | £25.93 | £311.16 | £99 |
| Lifetime | £4,000 limit per condition per policy year | £38.68 | £464.16 | £99 |
| Lifetime | Per Condition Limit Per Year of £1,000 | £14.60 | £175.20 | £99 |
| Lifetime | Per Condition Limit Per Year of £6,000 | £50.66 | £607.92 | £99 |
| Maximum Benefit | Per Condition Limit of £1,000 | £13.88 | £166.56 | £99 |
| Maximum Benefit | Per Condition Limit of £2,000 | £25.27 | £303.24 | £99 |
| Maximum Benefit | Per Condition Limit of £4,000 | £36.75 | £441.00 | £99 |
| Time Limited | Per Condition Limit of £1,000 | £11.57 | £138.84 | £99 |
| Time Limited | Per Condition Limit of £2,000 | £17.18 | £206.16 | £99 |
| Time Limited | Per Condition Limit of £4,000 | £23.72 | £284.64 | £99 |
| Accident Only | £2,500 per accident per policy year | £4.48 | £53.76 | £99 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is Aviva pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime | £2,000 limit per condition per policy year | £17.83 | £213.96 | £99 |
| Lifetime | £4,000 limit per condition per policy year | £25.52 | £306.24 | £99 |
| Lifetime | Per Condition Limit Per Year of £1,000 | £10.64 | £127.68 | £99 |
| Lifetime | Per Condition Limit Per Year of £6,000 | £31.40 | £376.80 | £99 |
| Maximum Benefit | Per Condition Limit of £1,000 | £10.10 | £121.20 | £99 |
| Maximum Benefit | Per Condition Limit of £2,000 | £16.95 | £203.40 | £99 |
| Maximum Benefit | Per Condition Limit of £4,000 | £24.25 | £291.00 | £99 |
| Time Limited | Per Condition Limit of £1,000 | £8.93 | £107.16 | £99 |
| Time Limited | Per Condition Limit of £2,000 | £12.94 | £155.28 | £99 |
| Time Limited | Per Condition Limit of £4,000 | £16.16 | £193.92 | £99 |
| Accident Only | £2,500 per accident per policy year | £4.24 | £50.88 | £99 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact Aviva pet insurance?
Aviva pet insurance phone numbers
| How to contact Aviva? | Phone numbers | Opening hours |
|---|---|---|
Customer service | 0333 234 0630 | Monday to Friday: 8:00am - 8:00pm |
Claims | Aviva: 0333 234 0631 | Aviva: Monday to Friday: 8:00am - 8:00pm Animal friends: Mon: 09:00am - 4:00pm |
Cancellation | Animal friends: 0344 557 0300 | Mon: 09:00am - 4:00pm |
Vet enquiries | 0344 557 0300 | Mon: 09:00am - 4:00pm |
Aviva pet insurance contact details
| Aviva contact details | |
|---|---|
| Contact form | |
Aviva: [email protected] | |
| Mail address | Aviva Insurance |
| Livechat | Chatbot is available |
How to log in to Aviva customer portal?
You can login by clicking on the Login option on the homepage or following this link: Aviva Pet Insurance Login
How to claim at Aviva pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
Claims can be made via email or post. Also, customer care representatives can be called on the claims assigned number.
| How to claim on your Aviva pet insurance? | |
|---|---|
| Claim by email | |
| Claim by phone | 0333 234 0631 |
| Claim by post | Aviva Pet Insurance |
How to cancel your Aviva pet insurance?
Cancellations can either be done by phone, or by sending your cancellation letter to the address mentioned.
| How to cancel your Aviva pet insurance? | |
|---|---|
| Cancel by email | |
| Cancel by phone | 0344 557 0300 |
Our final opinion on Aviva pet insurance
Aviva is the largest general insurer in the UK, and can trace its history back to 1696. The company has operations in countries around the world, and offers a variety of financial products, including insurance, pensions and investments, including pet insurance. However, at the moment, they have partnered with Animal Friends to provide pet insurance services.
Animal Friends was founded in 1998 and is now one of the leading UK's pet insurer, they offer affordable premiums, great cover and also have good reviews on TrustPilot and Defaqto. The company pet insurance is rated 4.5 on Trust Pilot which signifies that the policyholders found the claims process to be easy. Animal Friends specifically provides pet insurance for dogs, cats and horses and they can be easily reached via the contact form and phone numbers on their website.
Animal Friends offers all types of cover: Lifetime, Maximum Benefit, Time limited and Accident only (which is only available for dogs) from £1000 to £15 000 vet fees cover and all levels of cover have a 3 star rating from Defaqto. Their services are recommended as they have a high financial capacity to pay out claims.
Find the pet insurance that suits you best in just a few seconds!
