Is John Lewis The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether John Lewis is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on John Lewis pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on John Lewis pet insurance

4 Safe overall rating for John Lewis pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
Most policies were rated 5 stars on Defaqto
Average reviews on TrustPilot
Well detailed information on the website
Cover provided for your home Lifetime cover is provided
There is no upper age limit for insured pets
Vet fees covered ranges from £4,000 to £12,000
Cover is provided for only dogs and cats
Value for money 5% discount available on multipet cover
A 10% discount is given when insurance policies are gotten online
Insurance premium will increase each year even if a claim has not been made
Once the insured pet reaches the age of nine, the excess amounts will increase
Financial strength John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc.
Technology Quotes can be gotten online
The website is user friendly and can be navigated easily
There is a customer care portal where changes can be made to an insurance policy
No live chat
Safe rating for John Lewis home insurance

John Lewis pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoPlus: 5 stars
Premier: 5 stars
Essential 4 stars
Trustpilot3.5 /5 based on 957 reviews
Reviews on John Lewis pet insurance

What does John Lewis pet insurance cover?

John Lewis pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Lifetime£7,500 vet fees in total per policy year – Annual Policy limit of £7,500 – Limits reinstated on renewalyesyesyesyesyes
Lifetime£3,000 vet fees in total per policy year, limits reinstated on renewal – Annual Policy limit of £3,000 – Limits reinstated on renewalyesyesyesyesyes
Lifetime£12,000 vet fees in total per policy year – Annual Policy limit of £12,000 – Limits reinstated on renewalyesyesyesyesyes
John Lewis pet insurance for dogs

John Lewis pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Lifetime£7,500 vet fees in total per policy year – Annual Policy limit of £7,500 – Limits reinstated on renewalyesyesyesyes
Lifetime£3,000 vet fees in total per policy year, limits reinstated on renewal – Annual Policy limit of £3,000 – Limits reinstated on renewalyesyesyesyes
Lifetime£12,000 vet fees in total per policy year – Annual Policy limit of £12,000 – Limits reinstated on renewalyesyesyesyes
John Lewis pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is John Lewis pet insurance?

How much is John Lewis pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime£12,000 vet fees in total per policy year£54.77£657.23£140
Lifetime£3,000 vet fees in total per policy year, limits reinstated on renewal£29.08£348.94£140
Lifetime£7,500 vet fees in total per policy year£41.63£499.56£140
John Lewis pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is John Lewis pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime£12,000 vet fees in total per policy year£38.28£459.36£140
Lifetime£3,000 vet fees in total per policy year, limits reinstated on renewal£18.90£226.72£140
Lifetime£7,500 vet fees in total per policy year£31.00£371.95£140
John Lewis pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact John Lewis pet insurance?

John Lewis pet insurance phone numbers

How to contact John Lewis?Phone numbersOpening hours

Customer service

0330 102 2745

Monday to Saturday: 9am – 5pm
Sunday: closed

Claims

0330 102 2756

Monday to Friday 9am – 5pm

Complaints

0330 102 2745

Monday to Friday 9am – 5pm

Vetfone helpline

0800 316 7119

24/7

How to contact John Lewis pet insurance

John Lewis pet insurance contact details

John Lewis contact details
Email

[email protected]

Mail address

John Lewis Insurance
171 Victoria Street
London
SW1E 5NN

Livechat

Not available

John Lewis contact details

How to log in to John Lewis customer portal?

You can login by clicking on the "Login" button on the homepage of the website or here: Login to John Lewis

How to claim at John Lewis pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

At John Lewis, you can make a claim by either downloading and filling the claims form or calling the assigned claims number.

How to claim on your John Lewis pet insurance?
Claim online

You can fill the claims form via the John Lewis online claim form

Claim by email

[email protected]

Claim by phone

0330 102 2756

How to report a claim on your John Lewis pet insurance?

Download John Lewis claim form

How to cancel your John Lewis pet insurance?

Cancellations can be made by either calling the customer care representatives or emailing them.

How to cancel your John Lewis pet insurance?
Cancel by email

[email protected]

Cancel by phone

0330 102 2745 or 01422 501 069

How to cancel your John Lewis pet insurance?

Our final opinion on John Lewis pet insurance

John Lewis is popularly known for selling products and has branched out to offer financial services like loans and insurance in 2006. It was named by Which? as a recommended provider of car insurance. John Lewis insurance products are underwritten by Royal & Sun Alliance Insurance plc and Covea Insurance plc which are both authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The insurance company offers Lifetime insurance cover for dogs and cats. John Lewis offers three different levels of cover: Essential, Plus and Premier. The Lifetime insurance option is available for all cover levels.

The Plus and Premier cover options for both cats and dogs are rated 5 stars on Defaqto while the Essential cover option is rated 4 stars. The insurance company has an average rating of 3.5 on Trustpilot. The major difference between the cover levels is the amount of cover provided in vet bills which costs £3,000 per year with Essential, £7,500 a year with Plus, or £12,000 a year with Premier. Other features of the pet insurance policy include dental care, accidental damage cover, cover for death from accident or illness, third party public liability cover for dogs only) and cover for complementary therapies.

The insurance policy is recommended as they have a high capacity to pay out claims and they are reliable.