Is LV The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether LV is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on LV pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on LV pet insurance

4,1 Safe overall rating for LV pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
High customer satisfaction rate on TrustPilot
5 star rating on Defaqto on most levels of policies
Customer service available from 8am to 8pm on Mondays to Fridays
Cover provided for your home Lifetime and Limited Time insurance policies available
High vet fees cover limit of up to £10,000 per year of Lifetime cover
Multi-pet cover available
No accident only cover
Value for money 10% discount for policies purchased online
5% multi pet discount
Financial strength Liverpool Victoria is regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA)
Technology Online quote generation
Online claims process
User friendly website
No customer portal
No live chat feature
Safe rating for LV home insurance

LV pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoLifetime £10,000 – 5 stars
Lifetime £3,000 – 5 stars
Lifetime £5,000 – 5 stars
Time Limited £1500 – 3 stars
Time Limited £2500 – 3 stars
Trustpilot4,7/5 based on more than 15.7K opinions
Reviews on LV pet insurance

What does LV pet insurance cover?

LV pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Time LimitedUp to £1,500 vet fees for 12 monthsyesyesyesyesyes
Time LimitedUp to £2,500 vet fees for 12 monthsyesyesyesyesyes
LifetimeUp to £3,000 vet fees for each yearyesyesyesyesyes
LifetimeUp to £5,000 vet fees for each yearyesyesyesyesyes
LifetimeUp to £10,000 vet fees for each yearyesyesyesyesyes
LV pet insurance for dogs

LV pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Time LimitedUp to £1,500 vet fees for 12 monthsyesyesyesyes
Time LimitedUp to £2,500 vet fees for 12 monthsyesyesyesyes
LifetimeUp to £3,000 vet fees for each yearyesyesyesyes
LifetimeUp to £5,000 vet fees for each yearyesyesyesyes
LifetimeUp to £10,000 vet fees for each yearyesyesyesyes
LV pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is LV pet insurance?

How much is LV pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Time LimitedUp to £1,500 vet fees for 12 months£22.79£273.48£75
Time LimitedUp to £2,500 vet fees for 12 months£25.68£308.16£75
LifetimeUp to £3,000 vet fees for each year£41.06£492.72£75
LifetimeUp to £5,000 vet fees for each year£50.99£611.88£75
LifetimeUp to £10,000 vet fees for each year£60.12£721.44£75
LV pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is LV pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Time LimitedUp to £1,500 vet fees for 12 months£8.50£102.00£75
Time LimitedUp to £2,500 vet fees for 12 months£9.70£116.40£75
LifetimeUp to £3,000 vet fees for each year£14.84£178.08£75
LifetimeUp to £5,000 vet fees for each year£17.63£211.56£75
LifetimeUp to £10,000 vet fees for each year£20.06£240.72£75
LV pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact LV pet insurance?

LV pet insurance phone numbers

How to contact LV?Phone numbersOpening hours

Quote/Renewals/Customer Service

0800 022 3905

Monday to Friday: 8am to 8pm
Saturday: 9am to 2pm
Bank Holidays: 10am to 4pm

Claims

0800 756 8567

Monday to Friday: 8am to 8pm
Saturday: 9am to 2pm
Bank Holidays: 10am to 4pm

Advice Line

0800 0285 991

Available 24/7

How to contact LV pet insurance

LV pet insurance contact details

LV contact details
Email

[email protected]

Mail address

LV=
The Connect Centre,
Kingston Crescent,
Portsmouth PO2 8QL

Livechat

Not available

LV contact details

How to log in to LV customer portal?

Not available

How to claim at LV pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims can be done by downloading a claims form, filling it with the necessary information and sending it to the company through email or post or by calling the claims department at LV=.

How to claim on your LV pet insurance?
Claim online

Download claim form

Claim by email

[email protected]

Claim by phone

0800 756 8567

Claim by post

LV=
Pet Claims Department,
The Connect Centre, Kingston Crescent,
Portsmouth PO2 8QL

How to report a claim on your LV pet insurance?

Download LV claim form

How to cancel your LV pet insurance?

Call customer service to cancel your policy.

How to cancel your LV pet insurance?
Cancel by phone

0800 022 3905

How to cancel your LV pet insurance?

Our final opinion on LV pet insurance

Liverpool Victoria is regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).

The company offers Lifetime and Time Limited pet insurance. The Lifetime pet insurance cover is available across 3 levels which range according to the vet fees cover limit: Lifetime £10,000, Lifetime £5,000 and Lifetime £3,000. All 3 levels of the Lifetime pet insurance have 5 star ratings on Defaqto. The Time Limited Pet Insurance is available across 2 levels which also range according to the vet fees cover limit:Time Limited £1,500 and Time Limited £2,500. Multi pet covers are also available.

We would recommend LV to anyone looking for a wide range of options when it comes to picking the vet fee cover limit when purchasing pet insurance.