Is PDSA The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether PDSA is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on PDSA pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on PDSA pet insurance

4 Safe overall rating for PDSA pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
24/7 access to a veterinary expert through PDSA pet answer is provided
The Ultimate and Ultimate Plus policies are rated 5 Stars on Defaqto
Poor rating of 2.2 on Trustpilot
Cover provided for your home PDSA offer 6 levels of pet insurance cover
Euthanasia cover is provided
Cover is provided for older pets
Dental cover is only available for the accidents only cover
Value for money Monthly payment comes with 0% APR
The price range for insurance starts from just £5.72 for cats and £7.91 for dogs which is affordable
It takes 60 days to make a claim
Financial strength PDSA Petsurance is a trading name of Insurance Factory Limited, which is authorised and regulated by the Financial Conduct Authority
Technology Social media availability
Sign in option available
Quotes can be taken out online
Informative and user friendly website
Safe rating for PDSA home insurance

PDSA pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoUltimate: 5 stars
Ultimate Plus: 5 stars
Advance: 4 stars
Advance Plus: 4 stars
Classic: 3 stars
Accident Only: 2 stars

Trustpilot2.2/5 based on 139 reviews
Reviews on PDSA pet insurance

What does PDSA pet insurance cover?

PDSA pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Accident Only£2,000 per accident per policy year – No annual policy limit – £2,000 per accident for 12 months from the first date of treatmentyesnononoyes
LifetimeAnnual Policy limit of £1,500 – Limits reinstated on renewal –yesyesyesyesyes
LifetimeAnnual Policy limit of £3,000 – Limits reinstated on renewal –yesyesyesyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £4,500 – Limits reinstated on renewalyesyesyesyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £8,000 – Limits reinstated on renewalyesyesyesyesyes
Time Limited£2,000 vet fees per condition for 12 months from date condition first noticed – No annual policy limit – 12 months from date condition was first noticedyesyesyesyesyes
PDSA pet insurance for dogs

PDSA pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Accident Only£2,000 per accident per policy year – No annual policy limit – £2,000 per accident for 12 months from the first date of treatmentyesnonono
LifetimeAnnual Policy limit of £1,500 – Limits reinstated on renewal –yesyesyesyes
LifetimeAnnual Policy limit of £3,000 – Limits reinstated on renewal –yesyesyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £4,500 – Limits reinstated on renewalyesyesyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £8,000 – Limits reinstated on renewalyesyesyesyes
Time Limited£2,000 vet fees per condition for 12 months from date condition first noticed – No annual policy limit – 12 months from date condition was first noticedyesyesyesyes
PDSA pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is PDSA pet insurance?

How much is PDSA pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Accident Only£2,000 per accident per policy year£7.91£94.92£75 + 10% contribution to the remaining amount of each claim
LifetimeAnnual Policy limit of £1,500£17.97£215.64£75 + 10% contribution to the remaining amount of each claim
LifetimeAnnual Policy limit of £3,000£24.08£288.96£75 + 10% contribution to the remaining amount of each claim
LifetimeNo Per Condition Limit£32.41£388.92£75 + 10% contribution to the remaining amount of each claim
LifetimeNo Per Condition Limit£37.50£450.00£75 + 10% contribution to the remaining amount of each claim
Time Limited£2,000 vet fees per condition for 12 months from date condition first noticed£12.64£151.68£75 + 10% contribution to the remaining amount of each claim
PDSA pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is PDSA pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Accident Only£2,000 per accident per policy year£5.73£68.76£75 + 10% contribution to the remaining amount of each claim
LifetimeAnnual Policy limit of £1,500£17.16£205.92£75 + 10% contribution to the remaining amount of each claim
LifetimeAnnual Policy limit of £3,000£20.73£248.76£75 + 10% contribution to the remaining amount of each claim
LifetimeNo Per Condition Limit£26.29£315.48£75 + 10% contribution to the remaining amount of each claim
LifetimeNo Per Condition Limit£29.51£354.12£75 + 10% contribution to the remaining amount of each claim
Time Limited£2,000 vet fees per condition for 12 months from date condition first noticed£11.73£140.76£75 + 10% contribution to the remaining amount of each claim
PDSA pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact PDSA pet insurance?

PDSA pet insurance phone numbers

How to contact PDSA?Phone numbersOpening hours

Customer service

0333 234 0605

Monday to Friday 9am-6pm
Saturday 9am-1pm

Claims

0333 234 0599

Monday to Friday 9am-6pm
Saturday 9am-1pm

Sales

0800 980 6000

Monday to Friday 9am-7pm
Saturday 9am-1pm

PetAnswer Helpline

0303 334 0611

24/7

How to contact PDSA pet insurance

PDSA pet insurance contact details

PDSA contact details
Contact form

PDSA Contact Form

Email

[email protected]

Mail address

PDSA Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

Livechat

Not available

PDSA contact details

How to log in to PDSA customer portal?

You can login by either clicking on the "Sign in" option on the homepage of the website or following this link: Login in to PDSA

How to claim at PDSA pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims can be made by either filling out the claims form, calling the claims assigned telephone number or sending an email.

How to claim on your PDSA pet insurance?
Claim online

The claims form can be downloaded online

Claim by email

[email protected]

Claim by phone

0333 234 0599

Claim by post

PDSA Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

How to report a claim on your PDSA pet insurance?

Download PDSA claim form

How to cancel your PDSA pet insurance?

At PDSA, you can cancel your policy by phone

How to cancel your PDSA pet insurance?
Cancel by phone

0333 234 0605

Cancel by post

PDSA Petsurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

How to cancel your PDSA pet insurance?

Our final opinion on PDSA pet insurance

The PDSA is one of the most well-known and respected animal charities in Britain. They have cared for the nation’s pets for nearly 100 years with their clinics, hospitals and expert advice. They also provide pet insurance, based on the expertise developed over their decades of service.

PDSA offer 6 levels of pet insurance cover which are the Accident Only which offers £2,000 cover worth of cover in the case of an accident. The Accident Only also includes £1,000,000 third party liability cover, £200 death from accident cover and £250 for holiday cancellation.

Classic offers £2,000 worth of cover for vet fees, £1,000,000 third party liability cover, £500 death from accident cover and £500 for holiday cancellation; £500 death from accident or injury; £500 of boarding fees.

The other cover options are comprehensive and offer a wide range of services.

The Advanced cover option provides £1,500 worth of cover for vet fees; £1,000,000 third party liability cover, £500 death from accident cover and £500 for holiday cancellation, £500 death from accident or injury; £500 of boarding fees.

The Advanced Plus cover provides £3,000 worth of vet fees, £700 for death from accident or injury; £1,000,000 third party liability cover, £700 loss by theft or straying; £700 boarding fees; £250 loss pet passport; £700 holiday cancellation; and £150 quarantine expenses.

Ultimate provides £4,500 worth of cover in terms of of vet fees, £1,000 for death from accident and injury; £1,000,000 third party liability cover; £1,000 boarding fees; £1,000 for loss by theft or straying; £1,000 holiday cancellation; and £150 quarantine expenses.

Ultimate Plus – £8,000 worth of cover in terms of of vet fees, £1,500 for death from illness or accident; £1,000,000 third party liability cover; £1,500 boarding fees; £1,500 for loss by theft or straying; £1,500 holiday cancellation; and £150 quarantine expenses.

All policies have access to helplines like the Vet Finder Service, Bereavement Counselling helping. Some of the cover options have a 5 star Defaqto rating and they recorded a bad review on Trustpilot. Generally, their services are recommended.