Is Pet plan The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Pet plan is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Pet plan pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Pet plan pet insurance

4.2 Safe overall rating for Pet plan pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
5 star rating on Defaqto for most of their policies
High customer satisfaction rate on Trustpilot
Fast claims process
Won several awards such as Your Cat Product Awards 2020
Cover provided for your home Rabbit and Horse covers are available
Lifetime Cover and Annual Cover offered
Vet fees covered from £3,000 to £12,000
No Accident Only Cover
Value for money No penalty for claiming
Multi-pet cover discount
10% discount for online purchase
Financial strength Petplan is a trading name of Pet Plan Limited and Allianz Insurance plc which are both authorised and regulated by the FCA
Technology Make claims and change personal information online
User friendly and well organised website
No customer portal
No live chat
Safe rating for Pet plan home insurance

Pet plan pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoClassic: 5 stars
Classic+:5 stars
Ultimate: 5 stars
Essential: 3 stars
Trustpilot4,5/5 based on more than 3.6K opinions
Reviews on Pet plan pet insurance

What does Pet plan pet insurance cover?

Pet plan pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Time Limited£3,000 vet fees for 12 monthsOptionalOptionalyesyesyes
Lifetime£4,000 vet fees for 12 monthsOptionalOptionalyesyesyes
Lifetime£7,000 vet fees for 12 monthsOptionalOptionalyesyesyes
Lifetime£12,000 vet fees for 12 monthsyesyesyesyesyes
Pet plan pet insurance for dogs

Pet plan pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Time Limited£3,000 vet fees for 12 monthsOptionalOptionalnoyes
Lifetime£4,000 vet fees for 12 monthsyesyesyesyes
Lifetime£7,000 vet fees for 12 monthsyesyesyesyes
Lifetime£12,000 vet fees for 12 monthsyesyesyesyes
Pet plan pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Pet plan pet insurance?

How much is Pet plan pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Time Limited£3,000 veterinary fees for 12 months from onset date£32.70£392.40£85£2,000 limit per condition per policy year
Lifetime£4,000 veterinary fees for 12 months from onset da£61.56£738.72£110
Lifetime£7,000 veterinary fees for 12 months from onset date£72.80£873.60£110
Lifetime£12,000 veterinary fees for 12 months from onset date£146.52£1758.24£110
Pet plan pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Pet plan pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Time Limited£3,000 veterinary fees for 12 months from onset date£16.30£195.60£75
Lifetime£4,000 veterinary fees for 12 months from onset date£25.91£310.92£95
Lifetime£7,000 veterinary fees for 12 months from onset date£29.63£355.56£95
Lifetime£12,000 veterinary fees for 12 months from onset date£39.37£472.44£95
Pet plan pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Pet plan pet insurance?

Pet plan pet insurance phone numbers

How to contact Pet plan?Phone numbersOpening hours

Customer Service

0330 102 6735

Not Stated

Vetline

0330 102 1606

Not Stated

How to contact Pet plan pet insurance

Pet plan pet insurance contact details

Pet plan contact details
Contact form

Contact form

Mail address

Petplan,
Great West House (GW2), Great West Road,
Brentford,
Middlesex TW8 9DX

Livechat

Not available

Pet plan contact details

How to log in to Pet plan customer portal?

Not available

How to claim at Pet plan pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

The claims process involve downloading a claim form that is relevant to your claim online, filling it and signing it and then sending it via mail to the company.

How to claim on your Pet plan pet insurance?
Claim online

To download your claim form online, simply visit the Pet Plan claim page.

On the drop down menu, select the type of claim you want to make and follow the instructions on how to fill and send the form provided.

Petplan might contact you to request for additional documents which you can upload through the existing customer web page.

Claim by post

Petplan
Great West Road
Brentford
Middlesex
TW8 9DX

How to report a claim on your Pet plan pet insurance?

How to cancel your Pet plan pet insurance?

Cancellations can be done through phone call or by writing a letter.

How to cancel your Pet plan pet insurance?
Cancel by phone

0345 071 8000

Cancel by post

You can send your cancellation letter at:
Petplan
Great West Road
Brentford
Middlesex
TW8 9DX

How to cancel your Pet plan pet insurance?

Our final opinion on Pet plan pet insurance

Petplan is owned by Allianz Insurance plc and is a trading name of Pet Plan Limited. Both Pet Plan Limited and Allianz Insurance plc are authorised and regulated by the Financial Conduct Authority. The company has been in the pet insurance industry for over 40 years and claim to pay out 97% of the claims they receive.

The company offers Limited Time and Lifetime insurance cover for dogs, cats, rabbits and can also insure other pets depending on personal needs. Limited Time Insurance is available across one level of cover (Essential) which has a 3 star Defaqto rating. The Lifetime Insurance policy is available across 3 levels of cover: Classic, Classic+ and Ultimate. The Ultimate level of cover comes with cover of death from illness or injury as standard and a high limit veterinary fee cover of up to £12,000 per year. All 3 levels of cover have a 5 star rating on Defaqto. The company also has an overall high customer satisfaction rate on Trustpilot.

We would recommend Petplan to anyone looking for a stress free, fast and efficient claims process, and a wide range of levels of cover to choose from when insuring their pet.