Is Pet plan The Best Pet Insurance Company?
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodology
Would you like to insure your beloved pet against accident or illness? Are you here to know whether Pet plan is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on Pet plan pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on Pet plan pet insurance
4.2 Safe overall rating for Pet plan pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
5 star rating on Defaqto for most of their policies High customer satisfaction rate on Trustpilot Fast claims process Won several awards such as Your Cat Product Awards 2020 | |
| Cover provided for your home |
Rabbit and Horse covers are available Lifetime Cover and Annual Cover offered Vet fees covered from £3,000 to £12,000 No Accident Only Cover | |
| Value for money |
No penalty for claiming Multi-pet cover discount 10% discount for online purchase | |
| Financial strength | Petplan is a trading name of Pet Plan Limited and Allianz Insurance plc which are both authorised and regulated by the FCA | |
| Technology |
Make claims and change personal information online User friendly and well organised website No customer portal No live chat |
Find the pet insurance that suits you best in just a few seconds!
Pet plan pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Classic: 5 stars Classic+:5 stars Ultimate: 5 stars Essential: 3 stars |
| Trustpilot | 4,5/5 based on more than 3.6K opinions |
What does Pet plan pet insurance cover?
Pet plan pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| Time Limited | £3,000 vet fees for 12 months | Optional | Optional | yes | yes | yes |
| Lifetime | £4,000 vet fees for 12 months | Optional | Optional | yes | yes | yes |
| Lifetime | £7,000 vet fees for 12 months | Optional | Optional | yes | yes | yes |
| Lifetime | £12,000 vet fees for 12 months | yes | yes | yes | yes | yes |
Pet plan pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| Time Limited | £3,000 vet fees for 12 months | Optional | Optional | no | yes |
| Lifetime | £4,000 vet fees for 12 months | yes | yes | yes | yes |
| Lifetime | £7,000 vet fees for 12 months | yes | yes | yes | yes |
| Lifetime | £12,000 vet fees for 12 months | yes | yes | yes | yes |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is Pet plan pet insurance?
How much is Pet plan pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Time Limited | £3,000 veterinary fees for 12 months from onset date | £32.70 | £392.40 | £85£2,000 limit per condition per policy year |
| Lifetime | £4,000 veterinary fees for 12 months from onset da | £61.56 | £738.72 | £110 |
| Lifetime | £7,000 veterinary fees for 12 months from onset date | £72.80 | £873.60 | £110 |
| Lifetime | £12,000 veterinary fees for 12 months from onset date | £146.52 | £1758.24 | £110 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is Pet plan pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Time Limited | £3,000 veterinary fees for 12 months from onset date | £16.30 | £195.60 | £75 |
| Lifetime | £4,000 veterinary fees for 12 months from onset date | £25.91 | £310.92 | £95 |
| Lifetime | £7,000 veterinary fees for 12 months from onset date | £29.63 | £355.56 | £95 |
| Lifetime | £12,000 veterinary fees for 12 months from onset date | £39.37 | £472.44 | £95 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact Pet plan pet insurance?
Pet plan pet insurance phone numbers
| How to contact Pet plan? | Phone numbers | Opening hours |
|---|---|---|
Customer Service | 0330 102 6735 | Not Stated |
Vetline | 0330 102 1606 | Not Stated |
Pet plan pet insurance contact details
| Pet plan contact details | |
|---|---|
| Contact form | |
| Mail address | Petplan, |
| Livechat | Not available |
How to log in to Pet plan customer portal?
Not available
How to claim at Pet plan pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
The claims process involve downloading a claim form that is relevant to your claim online, filling it and signing it and then sending it via mail to the company.
| How to claim on your Pet plan pet insurance? | |
|---|---|
| Claim online | To download your claim form online, simply visit the Pet Plan claim page. On the drop down menu, select the type of claim you want to make and follow the instructions on how to fill and send the form provided. Petplan might contact you to request for additional documents which you can upload through the existing customer web page. |
| Claim by post | Petplan |
How to cancel your Pet plan pet insurance?
Cancellations can be done through phone call or by writing a letter.
| How to cancel your Pet plan pet insurance? | |
|---|---|
| Cancel by phone | 0345 071 8000 |
| Cancel by post | You can send your cancellation letter at: |
Our final opinion on Pet plan pet insurance
Petplan is owned by Allianz Insurance plc and is a trading name of Pet Plan Limited. Both Pet Plan Limited and Allianz Insurance plc are authorised and regulated by the Financial Conduct Authority. The company has been in the pet insurance industry for over 40 years and claim to pay out 97% of the claims they receive.
The company offers Limited Time and Lifetime insurance cover for dogs, cats, rabbits and can also insure other pets depending on personal needs. Limited Time Insurance is available across one level of cover (Essential) which has a 3 star Defaqto rating. The Lifetime Insurance policy is available across 3 levels of cover: Classic, Classic+ and Ultimate. The Ultimate level of cover comes with cover of death from illness or injury as standard and a high limit veterinary fee cover of up to £12,000 per year. All 3 levels of cover have a 5 star rating on Defaqto. The company also has an overall high customer satisfaction rate on Trustpilot.
We would recommend Petplan to anyone looking for a stress free, fast and efficient claims process, and a wide range of levels of cover to choose from when insuring their pet.
Find the pet insurance that suits you best in just a few seconds!
