Is Pet Protect The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Pet Protect is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Pet Protect pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Pet Protect pet insurance

4 Safe overall rating for Pet Protect pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
High rating of 4.0 on Trustpilot
Policy documents can be easily accessed
Accessible and organized information is provided on the website
Low rating on Defaqto
Cover provided for your home Vet fees of up to £6,000 is provided
Three levels of cover are provided
Lifetime insurance is offered
Multi-pet cover is not available
Insurance is only available for cats and dogs
Value for money Buy online to get 12 month coverage for the price of 11 months
The prices quoted are expensive compared to other insurers
Premiums increase when claims are made
No mention of multi pet discount
Financial strength Pet Protect is authorised and regulated by the Financial Conduct Authority.
Technology Chat bot is available
Quotes can be taken out online
The website is easy to use and navigate
Insurance policies can be managed online
Claims cannot be taken out online
Safe rating for Pet Protect home insurance

Pet Protect pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoLifetime Extra: 3 stars
Lifetime Plus: 3 stars
ConditionCare: 1 star
TimeCare Essentials: 1 star
TimeCare Plus: 1 star
Trustpilot4.0/5 based on 1,193 reviews
Reviews on Pet Protect pet insurance

What does Pet Protect pet insurance cover?

Pet Protect pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
LIfetime Plus Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal.yesyesyesyesyes
Lifetime Extra Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal.ysyesyesyesyes
Condition CareUp to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in forcenonononoyes
Timecare Essentials Up to £1,000 vet cover is provided from the date of an accident or illnessyesyesyesyesyes
Timecare Plus Up to £3,000 vet cover is provided from the date of an accident or illnessyesyesyesyesyes
Pet Protect pet insurance for dogs

Pet Protect pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
LIfetime Plus Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal.yesyesyesyes
Lifetime Extra Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal.ysyesyesyes
Condition CareUp to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in forcenononono
Timecare Essentials Up to £1,000 vet cover is provided from the date of an accident or illnessyesyesyesyes
Timecare Plus Up to £3,000 vet cover is provided from the date of an accident or illnessyesyesyesyes
Pet Protect pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Pet Protect pet insurance?

How much is Pet Protect pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime Extra Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. £60.18£722.16£95
Lifetime Plus Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. £42.31£507.72£95
Condition CareUp to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force.£34.15£409.80£95
Pet Protect pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Pet Protect pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime Extra Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. £26.86£322.32£95
Lifetime Plus Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. £21.71£260.52£95
Condition CareUp to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force.£18.93£227.16£95
Pet Protect pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Pet Protect pet insurance?

Pet Protect pet insurance phone numbers

How to contact Pet Protect?Phone numbersOpening hours

Customer Service

0345 602 4797

Monday 9am – 5.30pm
Tuesday 9.30am – 5.30pm
Wednesday – Friday 9am – 5.30pm

Sales

0345 603 1294

Monday 9am – 5.30pm
Tuesday 9.30am – 5.30pm
Wednesday – Friday 9am – 5.30pm

Complaints

0345 603 1294

Monday 9am – 5.30pm
Tuesday 9.30am – 5.30pm
Wednesday – Friday 9am – 5.30pm

Claims

0345 602 4797

Monday 9am – 5.30pm
Tuesday 9.30am – 5.30pm
Wednesday – Friday 9am – 5.30pm

How to contact Pet Protect pet insurance

Pet Protect pet insurance contact details

Pet Protect contact details
Contact form

Contact form at Pet Potect

Email

[email protected]

Mail address

Pet Protect
Betchworth house
57-65 Station Rd
Redhill
RH1 1DL
United Kingdom

Livechat

Chatbot is available

Pet Protect contact details

How to log in to Pet Protect customer portal?

Not available however there is a "Manage your policy" option for existing customers that can either be accessed by clicking on the button on the home page or following this link: Manage your policy

How to claim at Pet Protect pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims can be made by downloading the claims form online, filling it and sending it to the email address provided.

How to claim on your Pet Protect pet insurance?
Claim online

Download claims form

Claim by email

[email protected]

Claim by phone

0345 602 4797

Claim by post

Pet Protect
Betchworth house
57-65 Station Rd
Redhill
RH1 1DL
United Kingdom

How to report a claim on your Pet Protect pet insurance?

Download Pet Protect claim form

How to cancel your Pet Protect pet insurance?

Cancellations can be made by calling customer care representatives.

How to cancel your Pet Protect pet insurance?
Cancel by phone

0345 602 4797

How to cancel your Pet Protect pet insurance?

Our final opinion on Pet Protect pet insurance

Pet Protect was established in 1983 and their pet insurance policies are regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The company offers three cover types; the Lifetime cover, the Condition Care and the TimeCare cover. The Lifetime cover option is also the lifetime policy and apart from offering the most comprehensive cover, it offers the highest level of cover for vet bills (up to £4,000 or £6,000)

The Condition care option offers cover of up to £3,000 for vet bill and the Time care cover offers cover of up to £3,000 also. They have a high ration of 4.0 on TrustPilot but low ratings on Defaqto.

Pet Protect only offers cover to dogs up to the age of 8 and cats up to the age of 10. Cover for pre-existing medical conditions is not available and their policyholders are given access to a UK-based contact centre which is open from 8am-6pm Monday-Friday. The insurance company is recommended as they have good customer review which indicates that their services are satisfactory.