Is Pets at home The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Pets at home is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Pets at home pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Pets at home pet insurance

4 Safe overall rating for Pets at home pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
Won Brands of the Year Awards
Fast claims process
5 star Defaqto rating on some covers
Low customer satisfaction rate on Trustpilot
Cover provided for your home Lifetime Cover and Annual Cover offered
Vet fees covered from £3,000 to £12,000
Rabbit insurance also available
No Accident Only Cover
Value for money Reasonable priced premiums
10% discount for online purchase
No penalty for claiming
Multi-pet cover discount
Financial strength Pets At Home’s pet insurance is administered by Pet Plan which is owned by Allianz Insurance plc and Pet Plan Limited
Technology Online quote generation
Live chat feature
No customer portal
No online claims process
Safe rating for Pets at home home insurance

Pets at home pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoClassic: 5 stars
Classic+:5 stars
Ultimate: 5 stars
Essential: 3 stars
Trustpilot2,2/5 based on more than 1.2K opinions
Reviews on Pets at home pet insurance

What does Pets at home pet insurance cover?

Pets at home pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
Lifetime£7,000 vet fees per condition for 12 monthsOptionalOptionalyesyesyes
Lifetime£12,000 vet fees per condition for 12 monthsyesyesyesyesyes
Time Limited£3,000 veterinary fees for each illness or injuryOptionalOptionalyesyesyes
Lifetime£4,000 vet fees per condition for 12 monthsOptionalOptionalyesyesyes
Pets at home pet insurance for dogs

Pets at home pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
Time Limited£3,000 veterinary fees for each illness or injuryOptionalOptionalyesyes
Lifetime£4,000 vet fees per condition for 12 monthsOptionalOptionalyesyes
Lifetime£7,000 vet fees per condition for 12 monthsOptionalOptionalyesyes
Lifetime£12,000 vet fees per condition for 12 monthsyesyesyesyes
Pets at home pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Pets at home pet insurance?

How much is Pets at home pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Lifetime£4,000 veterinary fees for 12 months from onset date£47.22£566.64£120
Lifetime£7,000 veterinary fees for 12 months from onset date£55.83£669.96£120
Lifetime£12,000 veterinary fees for 12 months from onset date£112.39£1348.68£120
Time Limited£3,000 veterinary fees for each illness or injury£25.21£302.52£85
Pets at home pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Pets at home pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
Time Limited£3,000 veterinary fees for each illness or injury£15.09£181.08£75
Lifetime£4,000 vet fees per condition for 12 months£21.46£257.52£105
Lifetime£7,000 vet fees per condition for 12 months£24.54£294.48£105
Lifetime£12,000 vet fees per condition for 12 months£32.61£391.32£105
Pets at home pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Pets at home pet insurance?

Pets at home pet insurance phone numbers

How to contact Pets at home?Phone numbersOpening hours

Customer Services

0344 209 0786

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm

Sales

0344 391 1082

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Saturday: 9am to 6pm
Bank Holidays: 9am to 5pm

Renewals

0344 209 07792

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm

How to contact Pets at home pet insurance

Pets at home pet insurance contact details

Pets at home contact details
Email

[email protected]

Mail address

Petplan
Great West House (GW2) Great West Road
Brentford, Middlesex
TW8 9DX

Livechat

Live chat is available

Pets at home contact details

How to log in to Pets at home customer portal?

Not availble

How to claim at Pets at home pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

Claims are made by downloading the claim form and sending it to Pets At Home by post after filling it with the necessary informations along with relevant documents attached to it.

How to claim on your Pets at home pet insurance?
Claim online

Download claim form

Claim by post

Pets at Home Pet Insurance
Allianz Insurance
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX

How to report a claim on your Pets at home pet insurance?

How to cancel your Pets at home pet insurance?

Cancellations can be done by calling customer service.

How to cancel your Pets at home pet insurance?
Cancel by phone

0344 209 0786

How to cancel your Pets at home pet insurance?

Our final opinion on Pets at home pet insurance

Pets At Home’s pet insurance is administered by Pet Plan which is owned by Allianz Insurance plc and Pet Plan Limited. Both Pet Plan Limited and Allianz and authorised and regulated by the Financial Conduct Authority.

The pet insurance cover offered at Pets At Home is the same as Pet Plan’s. The company offers Limited Time and Lifetime insurance cover for dogs, cats, and rabbits. Limited Time Insurance is available across one level of cover (Essential) which has a 3 star Defaqto rating. The Lifetime Insurance policy is available across 3 levels of cover: Classic, Classic+ and Ultimate. The Ultimate level of cover comes with cover of death from illness or injury as standard and a high limit veterinary fee cover of up to £12,000 per year. All 3 levels of cover have a 5 star rating on Defaqto. The company also has an overall high customer satisfaction rate on Trustpilot.

We would recommend Petplan to anyone looking for a stress free, fast and efficient claims process, and a wide range of levels of cover to choose from when insuring their pet.