Is Post Office The Best Pet Insurance Company?

Alexandre Desoutter Alexandre Desoutter  updated on September 7, 2020

Would you like to insure your beloved pet against accident or illness? Are you here to know whether Post Office is the best pet insurer to go for?

You are at the right place!

In the below review, we will tell you everything you need to know on Post Office pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.

Our review on Post Office pet insurance

3.4 Safe overall rating for Post Office pet insurance

Safe ratingOur opinion
Customer service & satisfaction
and claims
Most of the insurance policies have a 4 star rating on Defaqto
24 hour veterinary helpline is available
The website is detailed and user friendly
1.6/5 based on 877 reviews on Trustpilot
Cover provided for your home Up to 90 days abroad cover is provided
Four levels of covers are provided
Vet fees covered ranges from £1,500 to £7,000
Value for money 10% discount is given insurance policies are gotten online
No mention of multi-pet cover
Financial strength Post Office’s insurance policies are arranged, administered and underwritten by Pinnacle Insurance plc
Technology Claims form can be downloaded online
Detailed FAQs are available on the website
Social media availability
No live chat option
Safe rating for Post Office home insurance

Post Office pet insurance reviews: Defaqto and Trustpilot

Reviews
DefaqtoPremium Plus:5 stars
Essential(Cat): 4 stars
Premium(Cat): 4 stars
Standard (Cat): 4 stars
Premium(Dog): 4 stars
Standard(Dog): 4 stars
Essential(Dog): 3 stars

Trustpilot1.6/5 based on 877 reviews
Reviews on Post Office pet insurance

What does Post Office pet insurance cover?

Post Office pet insurance for dogs

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoardingThird party liability
LifetimePer Condition Limit Per Year of £1,000 – Annual Policy limit of £3,000 – Limits reinstated on renewalyesnoyesyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £7,000 – Limits reinstated on renewalyesnoyesyesyes
Maximum BenefitPer Condition Limit of £2,000 – No annual policy limit – Limits reinstated at renewal up to each condition limityesyesyesyesyes
Time LimitedPer Condition Limit of £1,500 – No annual policy limit – 12 months from date condition was first noticedyesyesyesyesyes
Post Office pet insurance for dogs

Post Office pet insurance for cats

Cover TypeVet feesDeath by accidentDeath by illnessLost or stolenBoarding
LifetimePer Condition Limit Per Year of £1,000 – Annual Policy limit of £3,000 – Limits reinstated on renewalyesnoyesyes
LifetimeNo Per Condition Limit – Annual Policy limit of £7,000 – Limits reinstated on renewalyesnoyesyes
Maximum BenefitPer Condition Limit of £2,000 – No annual policy limit – Limits reinstated at renewal up to each condition limityesyesyesyes
Time LimitedPer Condition Limit of £1,500 – No annual policy limit – 12 months from date condition was first noticedyesyesyesyes
Post Office pet insurance for cats

None of the above pet insurance covers pre-existing medical conditions.

How much is Post Office pet insurance?

How much is Post Office pet insurance for dogs?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
LifetimeNo Per Condition Limit£32.16£385.92£90
LifetimePer Condition Limit Per Year of £1,000£13.20£158.40£90
Maximum BenefitPer Condition Limit of £2,000£15.51£186.12£90
Time LimitedPer Condition Limit of £1,500£12.68£152.16£90
Post Office pet insurance premiums for dogs

*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.

How much is Post Office pet insurance for cats?

Cover typePolicy detailsMonthly premiumAnnual premiumStandard Excess
LifetimeNo Per Condition Limit£38.28£459.36£60
LifetimePer Condition Limit Per Year of £1,000£15.92£191.04£60
Maximum BenefitPer Condition Limit of £2,000£18.90£226.80£60
Time LimitedPer Condition Limit of £1,500£16.43£197.16£60
Post Office pet insurance premiums for cats

*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.

How to contact Post Office pet insurance?

Post Office pet insurance phone numbers

How to contact Post Office?Phone numbersOpening hours

Quotes

0800 035 5157

Mon – Fri 8:30am – 6:00pm

Claims

0330 123 1921

Mon – Fri 8:30am – 6:00pm
Sat 9:00am -1:00pm

How to contact Post Office pet insurance

Post Office pet insurance contact details

Post Office contact details
Mail address

Post Office Money Pet Insurance
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ.

Livechat

Not available

Post Office contact details

How to log in to Post Office customer portal?

Not available

How to claim at Post Office pet insurance?

There are several reasons to report a claim on your pet insurance:

  • you had or will have to face significant vet fees or repeat medication;
  • your pet is missing;
  • your pet had or caused an accident etc.

The claims form can be downloaded online via this link: Post Office Money Pet Insurance Claims Form and claims can also be gotten via phone call.

How to claim on your Post Office pet insurance?
Claim online

The claims form can be downloaded online

Claim by phone

0330 123 1921

How to report a claim on your Post Office pet insurance?

Download Post Office claim form

How to cancel your Post Office pet insurance?

Cancellations can be made by phone, post or email.

How to cancel your Post Office pet insurance?
Cancel by email

[email protected]

Cancel by phone

0330 123 1921

Cancel by post

Customer Services Department
Post Office Money Pet Insurance
Pinnacle House
A1 Barnet Way
Borehamwood
Hertfordshire
WD6 2XX

How to cancel your Post Office pet insurance?

Our final opinion on Post Office pet insurance

Post Office is one of the most famous high street names providing all sorts of insurance and banking services. The company has over 370 years of service in the UK. It offers more than 170 products and services to customers every day and has more than 11,500 branches nationwide. Post Office’s insurance policies are arranged, administered and underwritten by Pinnacle Insurance plc

The Post Office offers 4 types of policies:

Essential – this is a Time Limited policy which means medical cover is only provided for 12 months, the policy includes: £1,500 cover for vet fees, cover for death from accident or illness (£500 for dogs, £250 for cats), advertising and reward (£500 for dogs, £250 for cats), theft or straying (£500 for dogs, £250 for cats), emergency boarding (£500 for dogs, £250 for cats) and holiday cancellation cover for £500.

Standard cover includes: £2,000 cover for vet fees, cover for death from accident or illness (£500 for dogs, £250 for cats), advertising and reward (£500 for dogs, £250 for cats), theft or straying (£500 for dogs, £250 for cats), emergency boarding (£500 for dogs, £250 for cats) and holiday cancellation cover for £500.

Premium – This is a Lifetime policy and it includes: £3,000 cover for vet fees (limited to £1,000 per condition per year), cover for death from accident (£500 for dogs, £250 for cats), advertising and reward (£500 for dogs, £250 for cats), theft or straying (£500 for dogs, £250 for cats), emergency boarding (£500 for dogs, £250 for cats) and holiday cancellation cover for £500.

Premium Plus – This is also a Lifetime policy and it includes: £7,000 cover for vet fees, cover for death from accident for £1,500 (both dogs and cats), advertising and reward for £1,000 (both dogs and cats), theft or straying for £1,500 (both dogs and cats), emergency boarding for £1,000 (both dogs and cats) and holiday cancellation cover for £3,000. All insurance policies provided by Post office included overseas travel cover for up to 90 days and a 24-hour veterinary helpline.

Post office has a low rating of 1.6/5 on TrustPilot and most of its policies have a 4 star rating on Defaqto. The insurance company is recommended as they have a high financial capacity to pay out claims.