Aviva Travel Insurance Review and Quotes

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Alexandre Desoutter updated on July 27, 2020

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Aviva is the right company to go on holidays with?

In this definitive Aviva review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Aviva the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Aviva travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

3,8 Safe overall rating for Aviva

Safe ratingOur opinion
Customer service & satisfaction

3 stars rating on Defaqto
Tedious claims process
Low customer satisfaction rate 1.6/5 on TrustPilot

Cover provided

Only one level of policy available
High medical emergency cover limit of up to £10 million
High cancellation cover limit of up to £5,000
Wide range of leisure activities covered as standard
No wide range of travel insurance policies available

Value for money

Affordable premiums
Tendency to increase premium price during renewals

Financial strength

Aviva plc is a public traded company at the London Stock Exchange
The company is authorised and regulated by the Financial Conduct Authority

Technology

Online claims process available
Customer portal available
Chatbot available

Safe rating for Aviva travel insurance

Aviva travel insurance reviews by expert and consumers

Review organisationAviva travel insurance reviews
Defaqto expert

Standard: 3

TrustPilot

1,6/5 based on more than 1.4K opinions

Consumer satisfaction rates on reviews for Aviva holiday insurance

To check if Aviva is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

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What does Aviva travel insurance cover?

Aviva travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

Aviva's Travel Insurance Policies is available for individuals, couples and families.

Aviva single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at Aviva
Maximum days per trip

Single Trip: 90 days
Annual Multi Trip: 90 days

Maximum age limit

Single Trip: 80 years
Annual Multi Trip: 75 years

Maximum days and age limit for single-trip and annual multi-trip policies at Aviva

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Aviva:

Policy name

Standard
Defaqto expert rating
3
Excess (if not stated)
£50
Medical expenses
£10M
Trip cancellation / curtailment
£5,000
Delayed departure 12 hours
£25
Delayed departure max
£250
Baggage & belongings
£150
Money including cash
£500
Repatriation
£10M
Personal liability
£2M
Personal accident (excess £0)
£50,000
Legal expenses
(excess £0)
£50,000
Hospital benefit
(excess £0)
x
Accommodation cover
£5,000
Pet care (excess £0)
x
SAFI*
Not Stated
Medical screening
x
Cruise cover
x
Winter sports
Optional
Golf Cover
Optional
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Aviva winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at Aviva and it comes with the following benefits:

  • Up to £500 cover for winter sports equipment that you own
  • Up to £400 cover for winter sports equipment that you hired
  • Up to £200 for hire of a replacement equipment
  • Up to £200 lift pass cover
  • Up to £200 avalanche cover
  • Up to £300 piste closure cover
  • Up to £300 ski pack cover.

What are the other travel insurance options available at Aviva?

Travel insurance options at Aviva
Aviva golf cover

Optional Golf Cover is available at Aviva and it comes with the following benefits:

  • Up to £1,500 cover for your own golf equipment
  • Up to £250 for hire of replacement equipment
  • Up to £250 cover for pre-paid green fees.
Aviva business cover

Optional Business Travel Cover is available at Aviva. You may want to refer to your policy schedule for the breakdown of limits available.

Aviva cruise cover

Not Available

Aviva gadget cover

Not Available

Aviva other extras

The following upgrades are also available at Aviva:

  • Scuba Diving Cover
  • Airpsace Closure Cover
  • Travel Disruption Cover.
Other travel insurance policy options available at Aviva

Watch out!

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Aviva before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Aviva travel insurance?

You'll find below indicative quotes per level of cover at Aviva:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Aviva:

Policy name

Standard
Price - 3 days trip - 30 years old - Europe
£9,18
Aviva travel insurance in details

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It is, however, quite difficult to give precise price ranges as Aviva travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Aviva?

There are no discounts mentioned on the website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Aviva.

What else should I know about Aviva travel insurance?

What are the general exclusions at Aviva travel insurance?

To be eligible for a travel insurance policy at Aviva:

  • You must be a resident of the UK
  • Your journey must start and end in the UK
  • If travelling outside the UK, you must book your return journey in advance
  • If going on a business trip, it should be either administrative or clerical work. Manual labour is not allowed.

How do I get travel insurance quote from Aviva?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Aviva is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Aviva website?

Through the customer portal, you can get access to the following:

  • Your policy details
  • Your personal details and details of everyone else covered by the policy
  • Details about your trips.

You can access the customer portal page through this link

How to claim at Aviva travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How to claim on Aviva travel insurance?
Claim online

You will find detailed instructions on how to make a claim online on this page

Claim by phone

0345 030 6983

How to make a claim on Aviva travel insurance

How do I contact Aviva travel insurance?

Aviva contact phone numbers

ServicesPhone numbersOpening hours
Customer Service
0345 030 8715

Monday to Friday: 8am to 8pm
Saturday: 8:30am to 5:30pm
Sunday: 10am to 4pm

Emergency Claims
+44 1603 208 044

Available 24/7

Legal Expenses Claims and Advice
01603 208 244

Available 24/7

Claims
0345 030 6983

Available 24/7

Aviva contact phone numbers

Aviva other contact details

Contact details
Address

Aviva plc
St Helen's, 1 Undershaft
London
EC3P 3DQ

Email
Not Available
Aviva contact details

How to cancel your annual Aviva travel insurance policy?

You will find below main information to cancel your travel insurance policy at Aviva:

How to cancel Aviva travel insurance?
Cancellation fees during cooling off period of 14 days
£0
Cancellation fees outside cooling off period

No refund

Cancel by phone

0345 030 8715

How to cancel Aviva travel insurance

Our opinion on Aviva travel insurance

Aviva plc is a public traded company at the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority.

They offer Single Trip and Multi Trip Policies across only one level of cover along with a wide range of additional optional covers such as Winter Sports Cover, Golf Cover, Business Travel, Scuba Diving, etc.

Due to the low customer satisfaction rate and the company's tendency to increase premium prices during renewals, we would recommend other travel insurance companies such as Alpha, InsureandGo, and Staysure.

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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.