AXA Travel Insurance Review and Quotes

James Rodriguez James Rodriguez updated on July 27, 2020

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether AXA is the right company to go on holidays with? 

In this definitive AXA review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is AXA the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into AXA travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below. 

4,2 Safe overall rating for AXA

Safe ratingOur opinion
Customer service & satisfaction

Average customer satisfaction rate 3.5/5 on Trust Pilot
Online quote generation
5 star rating on Defaqto
Long and tedious claims process

Cover provided

Policies available across 3 levels of cover
High emergency medical cover limit of up to £15M
Wide range of sports and activities covered as standard
No Backpacker or Longstay Policies available

Value for money

Competitive prices
No discounts offered
No free coverage for children

Financial strength

AXA is one of the leading insurance company in the UK and internationally. It has also been underwriting insurance policies for several other insurance companies
AXA Insurance is authorised and regulated by the Financial Conduct Authority (FCA)

Technology

Online quote generation
User friendly website
Availability of customer portal
Online claim process
No live chat feature available

Safe rating for AXA travel insurance

AXA travel insurance reviews by expert and consumers

Review organisationAXA travel insurance reviews
Defaqto expert

Bronze: 3
Silver: 3
Gold: 5

TrustPilot

3,5/5 based on more than 2,100 opinions

Consumer satisfaction rates on reviews for AXA holiday insurance

To check if AXA is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

What does AXA travel insurance cover?

AXA travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family. 

AXA's Travel Insurance Policies are available for individuals, families and couples travelling together.

AXA single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at AXA
Maximum days per trip

Single Trips Policy: Up to 120 days
Annual Multi Trip Policy: Bronze: 30 days / Silver: 35 days / Gold: 45 days

Maximum age limit

For Single Trip: 75 years if travelling to USA, Canada or the Caribbean / 80 years if travelling anywhere else.
For Annual Multi Trip: 75 years.

Maximum days and age limit for single-trip and annual multi-trip policies at AXA

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at AXA:

Policy name

BronzeSilver Gold
Defaqto expert rating335
Excess (if not stated)£150£100£50
Medical expenses£10M£10M£15M
Trip cancellation / curtailment£1,000£2,500£5,000
Delayed departure 12 hours£20£40£50
Delayed departure max£50£100£125
Baggage & belongings£1,500£2,000£2,500
Money including cash£200£300£500
Repatriation£10M£10M£15M
Personal liability£1M£1.5M£2M
Personal accident (excess £0)£10,000£20,000£30,000
Legal expenses
(excess £0)
£5,000£15,000£25,000
Hospital benefit
(excess £0)
£1,000£1,200£2,000
Cruise / winter sports / golfOptionalOptionalOptional
AXA travel insurance in details

AXA winter sports travel insurance

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at AXA and it comes with the following benefits:

  • Up to £1,500 for winter sport equipment in case it is accidentally damaged, lost or stolen
  • Up to £500 per single item of the winter sport equipment
  • Up to £300 for sport equipment hire
  • Up to £500 ski pack cover
  • Up to £150 for lost lift pass
  • Up to £100 for piste closure.

What are the other travel insurance options available at AXA?

Travel insurance options at AXA
AXA golf cover

Optional Golf Cover is available at AXA and it comes with the following benefits:

  • Up to £1,500 total for golf equipment cover in case of damage, theft or loss
  • Up to £200 for hiring a replacement golf equipment
  • Up to £1,000 for green fees.
AXA business cover

Business cover is included as standard under the Single and Annual Multi Trip Policies.

AXA cruise cover

Optional Cruise Cover is available at AXA and it comes with the following benefits:

  • It is available across 3 levels of cover: Bronze, Silver and Gold
  • Up to £2,000 if you end up confined to your cabin in case of illness or injury
  • Up to £300 for pre paid missed excursions
  • Up to £2,500 additional baggage cover
  • Up to £500 additional valuables cover
  • Up to £500 additional single item cover.
AXA gadget cover

Not Available

AXA other extras

AXA offers Medical Travel Insurance for travellers who have pre-existing medical conditions.

Other travel insurance policy options available at AXA

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call AXA before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is AXA travel insurance?

You'll find below indicative quotes per level of cover at AXA:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at AXA:

Policy name

BronzeSilver Gold
Price - 7 days trip - 30 years old - Europe£22,62£35,63£54,04
Price - annual policy - 30 years old - Europe£27,22£29,71£53,57
Price - 7 days trip - 65 years old - Europe£39,60£59,26£91,82
Price - annual policy - 65 years old - Europe£51,14£58,87£94,84
Price - 7 days trip - 30 years old - USA£35,32£44,59£70,08
Price - annual policy - 30 years old - USA£42,66£49,86£82,27
Price - 7 days trip - 65 years old - USA£82,21£99,00£158,14
Price - annual policy - 65 years old - USA£105,26£126,26£188,71
AXA travel insurance in details

It is, however, quite difficult to give precise price ranges as AXA travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at AXA?

They do not mention any discounts on their website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at AXA.

What else should I know about AXA travel insurance?

What are the general exclusions at AXA travel insurance?

To be eilgible for a Travel Insurance Policy at AXA:

  • You must be a permanent resident of the UK
  • Your policy will only be valid for UK travel if you spend at least 2 nights in a pre-booked accommodation
  • Children will only be covered if they are named in the policy schedule
  • Claims will only be considered if the incidents occur during the insurance period stated in your policy schedule.

How do I get travel insurance quote from AXA?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If AXA is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to AXA website?

Through the customer portal, you will be able to do the following:

  • Access, print and share your policy documents
  • Make changes to your insurance policy
  • Renew your insurance policy

To access your customer portal, simple click on 'Login' button which is available on the top right of the homepage and it will lead you to the login page where you will enter your email address and password to get access.

How to claim at AXA travel insurance?

There are 2 ways to make a claim and that is either through a phone call or online.

How to claim on AXA travel insurance?
Claim online

You can claim online by visiting this page and following the instructions as stated.

Claim by phone

0330 024 1308

How to make a claim on AXA travel insurance

How do I contact AXA travel insurance?

AXA contact phone numbers

ServicesPhone numbersOpening hours
Customer Service330 024 1307

Monday to Friday: 8am to 8pm
Saturday:9 am to 5pm
Sunday: 9am to 4pm

Medical Emergency+44 (0)1737 815 626

Available 24/7

Legal Advice0330 024 1309

Monday to Friday: 8:30am to 7pm
Saturday: 9am to 5pm
Sunday: Closed

Claim Complaints0330 024 1308

Monday to Friday: 8:30am to 7pm
Saturday: 9am to 5pm
Sunday: Closed

Payment management0330 024 1229

Monday to Friday: 8am to 8pm
Saturday:9 am to 5pm
Sunday: Closed

AXA contact phone numbers

AXA other contact details

Contact details
Address

AXA UK Plc
5 Old Broad Street
London
EC2N 1AD

Email[email protected]
AXA contact details

How to cancel your annual AXA travel insurance policy?

You will find below main information to cancel your travel insurance policy at AXA:

How to cancel AXA travel insurance?
Cancellation fees during cooling off period of 14 days£0
Cancellation fees outside cooling off period

No refund

Cancel by phone

0330 024 1307

How to cancel AXA travel insurance

Our opinion on AXA travel insurance

AXA Insurance is authorised and regulated by the Financial Conduct Authority. The company has been in the industry for many years and offers their insurance products worldwide.

Aside from the main travel insurance policies, AXA also offers additional optional covers such as Winter Sports, Cruise, and Golf Cover.

Due to their customer satisfaction rate on TrustPilot and the 5 star rating on Defaqto, we would recommend AXA to anyone looking for affordable Single or Annual Multi Trip covers with the options to add extra protection should they choose to golf, participate in winter sports or take a cruise.