Debenhams Travel Insurance Review and Quotes

antoine fruchard Antoine Fruchard  updated on July 27, 2020

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Debenhams is the right company to go on holidays with? 

In this definitive Debenhams review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Debenhams the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Debenhams travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below. 

3,8 Safe overall rating for Debenhams

Safe ratingOur opinion
Customer service & satisfaction

Easily accessible policy documents
5 star rating on Defaqto
Low customer satisfaction rate 2.1/5 on TrustPilot

Cover provided

Policies available across 3 levels of cover
High medical emergency cover limits of up to £10M
High cancellation cover limit of up to £5,000
No Backpacker Travel Insurance available

Value for money

Fairly priced premiums
No discounts offered on website

Financial strength

Debenhams Travel insurance policies are arranged and administered by ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority

Technology

Online quote process
User friendly website
Live chat feature
No customer portal

Safe rating for Debenhams travel insurance

Debenhams travel insurance reviews by expert and consumers

Review organisationDebenhams travel insurance reviews
Defaqto expert

Standard: 3
Superior: 4
Luxury: 5

TrustPilot

2,1/5 based on more than 30 opinions

Consumer satisfaction rates on reviews for Debenhams holiday insurance

To check if Debenhams is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

What does Debenhams travel insurance cover?

Debenhams travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family. 

Debenhams Travel Insurance Policies are available for individuals, groups, couples and families.

Debenhams single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at Debenhams
Maximum days per trip

Single Trip: 365 days for those aged 55 years or under, 93 days for people aged 56 to 64 years, 62 days for people aged 65 to 74 years, 31 days for people aged 75 to 84 years.
Annual Multi Trip: 60 days per trip

Maximum age limit

Single Trip: 84 years
Annual Multi Trip: 74 years

Maximum days and age limit for single-trip and annual multi-trip policies at Debenhams

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Debenhams:

Policy name

StandardSuperiorLuxury
Defaqto expert rating345
Excess (if not stated)£99£75£0
Medical expenses£10M£10M£10M
Trip cancellation / curtailment£1,000£3,000£5,000
Delayed departure 12 hours£25£25£25
Delayed departure max£200£300£500
Baggage & belongings£1,000£1,500£2,500
Money including cash£200£300£500
Repatriation£10M£10M£10M
Personal liability£2M£2M£2M
Personal accident (excess £0)£10,000£20,000£30,000
Legal expenses
(excess £0)
£10,000 £15,000 £25,000
Hospital benefit
(excess £0)
£200£400£600
Accommodation cover£1,000£3,000£5,000
Pet care (excess £0)£250£250£250
SAFI*Not StatedNot StatedNot Stated
Medical screeningxxx
Cruise coverOptionalOptionalOptional
Winter sportsOptionalOptionalOptional
Golf CoverOptionalOptionalOptional
Debenhams travel insurance in details

Debenhams winter sports travel insurance

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at Debenhams and it comes with the following benefits:

  • Available across 3 levels of cover: Standard, Superior and Luxury
  • Up to £1,000 for ski equipment lost, stolen or accidentally damaged
  • Up to £500 per single article of ski equipment owned by you
  • Up to £500 per single article of ski equipment that you hired
  • Up to £150
    for unreceipted items
  • Up to £500 to hire replacement ski equipment if yours is delayed by more than 12 hours
  • Up to £500 ski pass cover
  • Up to £400 piste closure cover
  • Up to £500 avalanche or landslide cover.

What are the other travel insurance options available at Debenhams?

Travel insurance options at Debenhams
Debenhams golf cover

Optional Golf Cover is available at Debehams and it comes with the following benefits:

  • Available across 3 levels of cover: Standard, Superior and Luxury
  • Up to £500 golf equipment cover
  • Up to £200 per single article of golf equipment
  • Up to £150 for unreceipted items
  • Up to £200 golf equipment delayed cover
  • Up to £200 if you’re unable to golf due to adverse weather conditions
  • Up to £50 if you get a hole-in-one.
Debenhams business cover

Optional Business Travel Cover is not available however, you may still be covered under the Single or Annual Multi Trip policies if you choose to travel for business.

Debenhams cruise cover

Optional Cruise Cover is available at Debenhams and it comes with the following benefits:

  • Available across 3 levels of cover: Standard, Superior, and Luxury
  • Up to £1,000 for missed port departure
  • Up to £1,000 cabin confinement cover
  • Up to £500 itinerary change cover
  • Up to £500 for unused cruise excursions.
Debenhams gadget cover

Optional Gadget Cover is available at Debenhams and it comes with the following benefits:

  • Available across 3 levels: Level 1 – 3 gadgets, Level 2 – 5 gadgets and Level 3 – 7 gadgets
  • Up to £3,000 gadget cover
  • Up to £1,000 for single item
  • Up to £100 for unauthorised calls and texts
Debenhams other extras

Overseas Wedding Cover and Vehicle Hire Excess cover are available as optional upgrades.
Another specific travel insurance covers available is the 65+ cover

Other travel insurance policy options available at Debenhams

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Debenhams before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Debenhams travel insurance?

You’ll find below indicative quotes per level of cover at Debenhams:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Debenhams:

Policy name

StandardSuperiorLuxury
Price – 7 days trip – 30 years old – Europe£10,64£14,48£18,91
Price – annual policy – 30 years old – Europe£36,44£48,58£58,30
Price – 7 days trip – 65 years old – Europe£53,20£72,43£94,54
Price – annual policy – 65 years old – Europe£182,21£242,90£291,48
Price – 7 days trip – 30 years old – USA£65,06£86,75£104,08
Price – annual policy – 30 years old – USA£63,56£84,74£101,71
Price – 7 days trip – 65 years old – USA£325,33£433,73£520,40
Price – annual policy – 65 years old – USA£317,83£423,74£508,54
Debenhams travel insurance in details

It is, however, quite difficult to give precise price ranges as Debenhams travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Debenhams?

There are no discounts mentioned on the website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Debenhams.

What else should I know about Debenhams travel insurance?

What are the general exclusions at Debenhams travel insurance?

To be eligible for tavel insurance policy at Debenhams:

  • The trip must not have started yet
  • The travel must take place within one year from the start date of the policy
  • You must take all reasonable precaution to safeguard yourself against injury, loss or accident
  • You must be a resident of the UK, Channel Islands or BFPO
  • You must not be travelling within your home country for less than 3 days
  • You must not be travelling specifically for medical purposes or are aware that you’re going to need medical attention while on your trip or anytime soon
  • You must not be travelling for more than the maximum amount of days covered by your policy
  • You must be within the age limit as specified in your policy schedule
  • You must be travelling with the intention to return to the UK, the Channel Islands or BFPO
  • You must not be travelling against the medical advice of your doctor or medical professional such as a dentist.

How do I get travel insurance quote from Debenhams?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Debenhams is the right one for you, then just click on get quote and you’ll be automatically directed through the company’s sale channel.

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Debenhams website?

There is no login on the Debenhams Travel Insurance website.

How to claim at Debenhams travel insurance?

There are 2 ways to make a claim and that is via email or phone call.

How to claim on Debenhams travel insurance?
Claim by email[email protected]
Claim by phone

+44 (0) 208 103 8250

How to make a claim on Debenhams travel insurance

How do I contact Debenhams travel insurance?

Debenhams contact phone numbers

ServicesPhone numbersOpening hours
Customer Service0343 658 0371

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

Non-Emergency Claim+44 (0) 208 103 8250

Monday to Friday: 8am to 8pm
Saturday and Sunday: 9am to 5pm

Medical Emergency+44 (0) 208 103 8249

Available 24/7

Gadget Claims+44(0) 1258 262 031

Not Stated

Debenhams contact phone numbers

Debenhams other contact details

Contact details
Address

ROCK Insurance Group
Customer Services Department
Griffin House,135 High Street
Crawley, West Sussex
RH10 1DQ

Email[email protected]
Debenhams contact details

How to cancel your annual Debenhams travel insurance policy?

You will find below main information to cancel your travel insurance policy at Debenhams:

How to cancel Debenhams travel insurance?
Cancellation fees during cooling off period of 14 days£0
Cancellation fees outside cooling off period

for single trip: 50% total premium refund
for multi-trip: 5% of every month’s premium

Cancel by mail

Address your cancellation letter to:
ROCK Insurance Group
Customer Services Department
Griffin House,135 High Street
Crawley, West Sussex
RH10 1DQ

Cancel by email[email protected]
Cancel by phone

0343 658 0371

How to cancel Debenhams travel insurance

Our opinion on Debenhams travel insurance

Debenhams’ Travel insurance policies are arranged and administered by ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority.

Their Single and Annual Multi Trip Policies are available across 3 levels of standard: Standard, Superior and Luxury. In addition to the main policies, you can opt of an additional cover such as Winter Sports and Cruise covers. Their maximum duration per trip is higher than average with the Single Trip Policy being available for up to 365 days and the Annual Multi Trip available for up to 90 days per trip.

However, due to the low customer satisfaction rate on Trust Pilot, we would recommend you consider other travel insurance companies with higher customer satisfaction rates such as Sainsbury’s, Alpha Travel Insurance and World First.