Direct Travel Travel Insurance Review and Quotes
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It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether Direct Travel is the right company to go on holidays with?
In this definitive Direct Travel review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is Direct Travel the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Direct Travel travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4 Safe overall rating for Direct Travel
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction |
4.7/5 review on TrustPilot | |
| Cover provided |
Optional extras like gadget, cruise, wedding, gadget, golf cover are offered | |
| Value for money |
A 15% discount is offered for the Direct Travel Brand policies | |
| Financial strength | Direct Travel has been in operation for 25 years and its policies are underwritten by Chaucer Syndicates Limited | |
| Technology |
FAQs are readily available and very detailed |
Direct Travel travel insurance reviews by expert and consumers
| Review organisation | Direct Travel travel insurance reviews |
|---|---|
| Defaqto expert | Budget: 1 |
| TrustPilot | 4,7/5 based on 1,672 opinions |
To check if Direct Travel is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
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What does Direct Travel travel insurance cover?
Direct Travel travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
The insurance cover that Direct Travel provides is available to individuals, couples, family, group of people and a young person travelling alone.
Special rates are offered for families but the rates are not specified.
Direct Travel single-trip and annual multi-trip travel insurances
| Single and annual multi-trip days and age limits at Direct Travel | |
|---|---|
| Maximum days per trip | 31 days |
| Maximum age limit | Single Trip: no upper age limit |
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Direct Travel:
Policy name | Budget | Standard | Premier | Premier Plus |
|---|---|---|---|---|
| Defaqto expert rating | 1 | 3 | 4 | 5 |
| Age limit | 65 years for Single & Annual | 70 years for Single & Annual | 75 years for Single & Annual | 75 years for Single & Annual |
| Excess (if not stated) | £150 | £100 | £75 | £40 |
| Medical expenses | £5M | £7.5M | £10M | £10M |
| Delayed departure 12 hours | Nil | £20 | £20 | £35 |
| Delayed departure max | Nil | £100 | £200 | £300 |
| Baggage & belongings | £1000 | £1500 | £2000 | £3000 |
| Money including cash | £200 | £500 | £500 | £500 |
| Repatriation | £5M | £7.5M | £5M | £10M |
| Personal liability | £2M | £2M | £2M | £2M |
| Personal accident (excess £0) | Nil | £15000 | £30000 | £75000 |
| Legal expenses (excess £0) | Nil | £25000 | £25000 | £50000 |
| Hospital benefit (excess £0) | Nil | £15 for each 24 hour period up to £1000 | £20 for each 24 hour period up to £1000 | £25 for each 24 hour period up to £2000 |
| Accommodation cover | Nil | Nil | £200 | £1000 |
| Pet care (excess £0) | Nil | £25 per day up to £250 | £25 per day up to £250 | £25 per day up to £250 |
| SAFI* | Nil | £1500 | Nil | Nil |
| Medical screening | x | v | v | v |
| Cruise / Business / Winter Sports | x | Optional | Optional | Optional |
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Direct Travel backpacker travel insurance
The Backpackers Travel Insurance provided by Direct Travel is very flexible and allows you to travel for long periods of time to different places, all on a singular trip. With this type of Insurance option, there is no need to take out new covers for each trip or country travelled to and this makes it very easy. There are some options offered and they are:
- A return home option where the traveller can decide to return home for a couple of days before continuing on his/her journey
- 24/7 emergency medical assistance
- The option of adding sporting activities to the insurance policy
- Medical insurance cover even for pre-existing medical conditions
- Cover for stolen bags or luggage
There are some things to note for this type of insurance and they are:
- The importance of listing out all medical conditions while purchasing the travel insurance
- Age: you must be 18 years old to buy this travel insurance
- The Backpackers Travel Insurance is only available to residents of the UK
- Discounts are not applicable to optional extras.
Direct Travel winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
The Winter cover option provided by Direct Travel Insurance is available on all cover options offered and it includes the following:
- Up to £1000 cover in the case that the Ski equipment is damaged, lost or stolen (if it is owned by the traveller)
- Up to £500 cover in the case that the Ski equipment is damaged, lost or stolen (if it is owned by the traveller)
- Cover of £25 per day up to £500 in the case that the Ski pass/pack is lost or stolen
- Cover of £25 per day up to £500 if the piste has been closed
- £50 per day up to £500 cover in the event that there is an avalanche and as a result of this, the resort is closed.
What are the other travel insurance options available at Direct Travel?
| Travel insurance options at Direct Travel | |
|---|---|
| Direct Travel golf cover | The golf cover provided by Direct Travel is only available on the Premier Plus cover and it provides cover for the following:
|
| Direct Travel business cover | The business cover provided by Direct Travel is only available on the Premier Plus and provides the following:
|
| Direct Travel cruise cover | The cruise cover provided by Direct Travel is only available for the Standard, Premier and Premier Plus cover options and it provides cover for the following:
|
| Direct Travel gadget cover | For a sum of £8.00 which is the gold package, the following are provided:
|
| Direct Travel other extras | The insurance policy provided by DirectTravel Insurance allows for the upgrade of any policy option chosen by providing the following optional extras:
|
Watch out!
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Direct Travel before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is Direct Travel travel insurance?
You'll find below indicative quotes per level of cover at Direct Travel:
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Direct Travel:
Policy name | Budget | Standard | Premier | Premier Plus |
|---|---|---|---|---|
| Price - 7 days trip - 30 years old - Europe | £12,40 | £14,39 | £16,79 | £28,18 |
| Price - annual policy - 30 years old - Europe | £38,64 | £49,63 | £56,20 | £68,86 |
| Price - 7 days trip - 65 years old - Europe | £20,38 | £23,65 | £27,60 | £46,32 |
| Price - annual policy - 65 years old - Europe | £62,00 | £79,66 | £90,17 | £110,50 |
| Price - 7 days trip - 30 years old - USA | £26,90 | £31,24 | £36,43 | £61,16 |
| Price - annual policy - 30 years old - USA | £70,12 | £90,06 | £101,95 | £124,94 |
| Price - 7 days trip - 65 years old - USA | £44,23 | £51,34 | £59,89 | £100,54 |
| Price - annual policy - 65 years old - USA | £112,51 | £144,53 | £163,62 | £200,50 |
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It is, however, quite difficult to give precise price ranges as Direct Travel travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at Direct Travel?
Yes. A 15% discount is available for new customers who purchase their insurance policy online.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Direct Travel.
What else should I know about Direct Travel travel insurance?
What are the general exclusions at Direct Travel travel insurance?
To be eligible for the Direct Travel Insurance, the following have to be adhered to:
- The customer must be a permanent UK resident
- The customer is not allowed to travel against the advice of a doctor consulted before the travel
- The customer has to be registered with a doctor in the UK
- The customer has to return to the UK after all trips
- Intentional damage to sport equipment due to carelessness or reckless actions
- For pregnant women, cover will be not be provided for cancellation in the event that the trip was booked after it was advised against by a medical practitioner
- Claims relating to terrorist activities
- Claims relating to pre-existing medical conditions that were not stated before taking out the insurance policy
How do I get travel insurance quote from Direct Travel?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Direct Travel is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to Direct Travel website?
To login, connect to Direct Travel Login.
Then, enter your login details which consists of your email address and password.
How to claim at Direct Travel travel insurance?
To make a claim with Direct Travel Insurance, you can either call the claims service number provided or download and fill out the claims form online.
| How to claim on Direct Travel travel insurance? | |
|---|---|
| When to claim? | 31 days to make a claim following an incident |
| Claim by mail | Claims Settlement Agencies |
| Claim online | Claims can be made online by:
|
| Claim by phone | 01702 553 443 |
How do I contact Direct Travel travel insurance?
Direct Travel contact phone numbers
| Services | Phone numbers | Opening hours |
|---|---|---|
| Customer service | 0330 880 3600 | Monday - Friday 8.30am - 6pm |
| Complaints | 0330 880 3600 | Monday - Friday 8.30am - 6pm |
| Medical emergency | 0203472 2388 | 24 hour emergency service 365 days a year |
| Claims | 0344 856 2181 | Monday - Friday 8.30am - 6pm |
Direct Travel other contact details
| Contact details | |
|---|---|
| Address | Direct Travel Insurance, Digital House |
| [email protected] |
How to cancel your annual Direct Travel travel insurance policy?
You will find below main information to cancel your travel insurance policy at Direct Travel:
| How to cancel Direct Travel travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | No refund |
| Cancel by mail | By sending your cancellation letter to: |
| Cancel by email | [email protected] |
| Cancel by phone | 0330 880 3600 |
Our opinion on Direct Travel travel insurance
Direct Travel has been providing travel insurance for over 25 years and their insurance policies are underwritten by Chaucer Syndicates Limited. Direct Travel is known is known for offering good standard packages for highly competitive prices as well as a range of specific travel insurance products examples are cruise or winter sports.
Direct Travel has benefits from very high reviews on both Defaqto and TrustPilot, and this signifies an effective claim management process. Policy information can be easily accessed and even downloaded online which also makes the company more reliable and trustworthy. They have a rating of 4.7/5 on Trust Pilot.
Cover options like Business Travel, Gadget Insurance, Cruise insurance, Winter sports insurance are provided also.
The insurance company is recommended for people who are looking to travel and also want good customer care service.
