Leisure Guard Travel Insurance Review and Quotes

antoine fruchard Antoine Fruchard  updated on July 27, 2020

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Leisure Guard is the right company to go on holidays with? 

In this definitive Leisure Guard review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Leisure Guard the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Leisure Guard travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below. 

4,2 Safe overall rating for Leisure Guard

Safe ratingOur opinion
Customer service & satisfaction

4 star rating on Defaqto
Easily accessible policy documents
Low customer satisfaction rate of 2.3/5 on TrustPilot

Cover provided

Policies available across 3 levels of cover
High medical emergency cover limit of up to £20M
High cancellation cover limit of up to £10,000
Backpacker Travel Insurance is available

Value for money

They offer a 10% discount code
Affordable premiums

Financial strength

Leisure Guard Travel is a trading style of Business Brokers Limited which is authorised and regulated by the Financial Conduct Authority
Leisure Guard is arranged and administered by ROCK Insurance Group which is also authorised and regulated by the FCA

Technology

Availability of live chat feature
Online quote generation
Online claims process available
No customer portal

Safe rating for Leisure Guard travel insurance

Leisure Guard travel insurance reviews by expert and consumers

Review organisationLeisure Guard travel insurance reviews
Defaqto expert

Standard: 2
Premier: 4
Premier Plus: 4

TrustPilot

2,3/5 based on more than 60 opinions

Consumer satisfaction rates on reviews for Leisure Guard holiday insurance

To check if Leisure Guard is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

What does Leisure Guard travel insurance cover?

Leisure Guard travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family. 

Leisure Guard’s Travel Insurance Policies are available to individuals, groups, couples, and families.

Leisure Guard single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at Leisure Guard
Maximum days per trip

Single Trip:180 days for people under 65 years, 92 days for people aged 65 to 75 years
Annual Multi Trip: 31 days per trip
Backpacker: 548 days

Maximum age limit

Single Trip: 75 years
Annual Multi Trip: 75 years
Backpacker: 48 years

Maximum days and age limit for single-trip and annual multi-trip policies at Leisure Guard

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Leisure Guard:

Policy name

StandardPremierPremier Plus
Defaqto expert rating244
Excess (if not stated)£100£50£0
Medical expenses£5M£10M£20M
Trip cancellation / curtailment£1,500£5,000£10,000
Delayed departure 12 hours£10£20£30
Delayed departure max£100 £300£500
Baggage & belongings£1,000£2,000£3,000
Money including cash£250£350£525
Repatriation£5M£10M£20M
Personal liability£2M£2M£2M
Personal accident (excess £0)£15,000£25,000£50,000
Legal expenses
(excess £0)
£25,000£25,000£50,000
Hospital benefit
(excess £0)
x£1,000£1,500
Accommodation cover£1,000£2,000£3,000
Pet care (excess £0)£100£150£150
SAFI*x£10,000£10,000
Medical screeningxxx
Cruise coverOptionalOptionalOptional
Winter sportsOptionalOptionalOptional
Golf CoverStandardStandardStandard
Leisure Guard travel insurance in details

Leisure Guard backpacker travel insurance

Backpacker Travel Insurance is available at Leisure Guard. Its features are similar to those of the Single and Annual Multi Trip Policies with the exception of age limit and duration of trip. You can expect the following benefits:

  • Age limit of 48 years
  • Up to 548 days
  • Cover available across 3 levels: Standard, Premier and Premier Plus
  • Up to £10,000 cancellation cover
  • Up to £20M medical emergency cover
  • Up to £3,000 personal possessions cover
  • Up to £50,000 personal accident cover.

Leisure Guard winter sports travel insurance

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at Leisure Guard and it comes with the following benefits:

  • Available across 3 levels of cover: Standard, Premier and Premier Plus
  • Up to £5,000 trip interruption cover
  • Up to £2,000 ski equipment and lift pass cover
  • Up to £200 ski equipment delay cover
  • Up to £240 piste closure cover
  • Up to £240 avalanche or landslide cover.

What are the other travel insurance options available at Leisure Guard?

Travel insurance options at Leisure Guard
Leisure Guard golf cover

Golf Cover is included as standard.

Leisure Guard business cover

Optional Business Travel Cover is not available however, you may still be covered under the Single or Annual Multi Trip policies if you choose to travel for business.

Leisure Guard cruise cover

Optional Cruise Cover is available at Leisure Guard and it comes with the following benefits:

  • Available across all 3 levels of cover: Standard, Premier and Premier Plus
  • Up to £1,000 missed port departure cover
  • Up to £500 cabin confinement cover
  • Up to £500 itinerary change cover
  • Up to £300 unused excursions cover
  • Up to £1,000 cruise interruption cover.
Leisure Guard gadget cover

Optional Gadget Cover is available at Leisure Guard and it comes with the following features and benefits:

  • Available across 3 levels: Level 1 covers 3 gadgets, Level 2 covers 5 gadgets and Level 3 covers 7 gadgets
  • Up to £3,000 gadget cover
  • Up to £1,000 single article cover
  • Up to £2,000 single article cover for laptop.
Leisure Guard other extras

Other optional upgrades available at Leisure Guard are:

  • Other sports and activities
  • Excess Waiver
  • Maximum Trip Duration Increase.
Other travel insurance policy options available at Leisure Guard

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Leisure Guard before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Leisure Guard travel insurance?

You’ll find below indicative quotes per level of cover at Leisure Guard:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Leisure Guard:

Policy name

StandardPremierPremier Plus
Price – 7 days trip – 30 years old – Europe£11,50£13,99£19,99
Price – annual policy – 30 years old – Europe£22,82£41,32£63,59
Price – 7 days trip – 65 years old – Europe£20,12£24,48£34,99
Price – annual policy – 65 years old – Europe£57,05£83,77£121,70
Price – 7 days trip – 30 years old – USA£31,63£35,74£77,56
Price – annual policy – 30 years old – USA£55,51£73,97£119,71
Price – 7 days trip – 65 years old – USA£64,86£73,25£158,98
Price – annual policy – 65 years old – USA£89,51£119,54£215,48
Leisure Guard travel insurance in details

It is, however, quite difficult to give precise price ranges as Leisure Guard travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Leisure Guard?

They offer a 10% discount code

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Leisure Guard.

What else should I know about Leisure Guard travel insurance?

What are the general exclusions at Leisure Guard travel insurance?

To be eligible for a Travel Insurance cover at Leisure Guard:

  • You must be a resident of the UK
  • Your trip must not have started yet
  • A couple travel insurance policy is for 2 adults in a relationship living at the same address
  • You will only be covered for a trip in the UK if you have at least one night’s pre-booked and pre-paid accommodation
  • Your trip must start and end in the UK
  • You must have a return ticket prior to your departure
  • You must be within the age limit
  • You must be registered with a general practitioner.

How do I get travel insurance quote from Leisure Guard?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Leisure Guard is the right one for you, then just click on get quote and you’ll be automatically directed through the company’s sale channel.

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Leisure Guard website?

There is no login on the Debenhams Travel Insurance website.

How to claim at Leisure Guard travel insurance?

There are 3 ways to make a claim and that is online, through a phone call or via email.

How to claim on Leisure Guard travel insurance?
Claim by email[email protected]
Claim online

To claim online, visit this claims page and fill in the claim form with the necessary details as requested.

Claim by phone

+44 (0)20 8666 9314

How to make a claim on Leisure Guard travel insurance

How do I contact Leisure Guard travel insurance?

Leisure Guard contact phone numbers

ServicesPhone numbersOpening hours
Customer Service0333 300 2160

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

Claims+44 (0)20 8666 9314

Not Stated

Medical Emergency+44 (0)20 8666 9312

Available 24/7

Gadget Claims01285 626020

Not Stated

Leisure Guard contact phone numbers

Leisure Guard other contact details

Contact details
Address

Leisure Guard Insurance
c/o ROCK Insurance Group
Griffin House, 135 High Street
Crawley, West Sussex
RH10 1DQ

Email[email protected]
Leisure Guard contact details

How to cancel your annual Leisure Guard travel insurance policy?

You will find below main information to cancel your travel insurance policy at Leisure Guard:

How to cancel Leisure Guard travel insurance?
Cancellation fees during cooling off period of 14 days£0
Cancellation fees outside cooling off period

Refund will be calculated based on the number of days left in your policy and whether or not you have already made a claim.

Cancel by mail

Write your cancellation letter to:
Leisure Guard Insurance
c/o ROCK Insurance Group
Griffin House, 135 High Street
Crawley, West Sussex
RH10 1DQ

Cancel by email[email protected]
Cancel by phone

0333 300 2160

How to cancel Leisure Guard travel insurance

Our opinion on Leisure Guard travel insurance

Leisure Guard Travel is a trading style of Business Brokers Limited which is authorised and regulated by the Financial Conduct Authority. The company’s insurance policies are arranged and administered by ROCK Insurance Group and Allianz Assistance which are both also authorised and regulated by the Financial Conduct Authority.

Their Single, Annual Multi Trip and Backpacker’s travel insurance policies are available across 3 levels: Standard, Premier and Premier Plus. Their medical emergency cover limit and cancellation cover limit can get as high as £20M and £10,000 respectively (depending on the level of cover you choose). In addition to the main insurance policies, other optional covers such as Winter Sports, Gadget Cover, Excess Waiver, etc are available.

Leisure Guard has a 4 star rating on Defaqto and a low customer satisfaction rate of 2.3/5 on TrustPilot. Due to the low customer satisfaction rate, we would recommend you consider other companies with higher customer satisfaction rate in addition to their other competent features. Example of such travel insurance companies are: Alpha Travel Insurance, Sainsbury’s, and World First.