M&S Bank Travel Insurance Review and Quotes

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Alexandre Desoutter updated on July 27, 2020

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether M&S Bank is the right company to go on holidays with?

In this definitive M&S Bank review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is M&S Bank the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into M&S Bank travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

3,6 Safe overall rating for M&S Bank

Safe ratingOur opinion
Customer service & satisfaction

Easily accessible policy documents
No Defaqto rating
Low customer satisfaction rate 1.2/5 on TrustPilot

Cover provided

Limits and excesses are flexible
High medical emergency cover limit of up to £10M
High cancellation cover limit of up to £6000
No range of activities covered as standard
No backpacker or longstay travel insurance

Value for money

Affordable premiums

Financial strength

M&S Bank's travel insurance policies are underwritten by Aviva Insurance which is authorised and regulated by the Financial Conduct Authority

Technology

User friendly website
Online claims process
Customer portal
Live chat feature available

Safe rating for M&S Bank travel insurance

M&S Bank travel insurance reviews by expert and consumers

Review organisationM&S Bank travel insurance reviews
Defaqto expert

Not available

TrustPilot

1,2/5 based on more than 300 opinions

Consumer satisfaction rates on reviews for M&S Bank holiday insurance

To check if M&S Bank is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

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What does M&S Bank travel insurance cover?

M&S Bank travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

M&S Bank's Travel Insurance Policies are available for individuals and families.

M&S Bank single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at M&S Bank
Maximum days per trip

Depends on Policy Schedule

Maximum age limit

Single Trip: No age limit
Annual Multi Trip: 80 years

Maximum days and age limit for single-trip and annual multi-trip policies at M&S Bank

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at M&S Bank:

Policy name

Standard
Excess (if not stated)
£50 or £100
Medical expenses
£10M
Trip cancellation / curtailment
£2000/£4000/£6000
Delayed departure 12 hours
£25
Delayed departure max
£150
Baggage & belongings
x
Money including cash
£500
Repatriation
£10M
Personal liability
£2M
Personal accident (excess £0)
£25,000
Legal expenses
(excess £0)
£50,000
Hospital benefit
(excess £0)
x
Accommodation cover
£2000/£4000/£6000
Pet care (excess £0)
x
SAFI*
Not Stated
Medical screening
x
Cruise cover
x
Winter sports
Optional
Golf Cover
x
M&S Bank travel insurance in details

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M&S Bank winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at M&S Bank and it comes with the following benefits:

  • Up to £500 for winter sports equipment that you own
  • Up to £250 for winter sports equipment that you hired
  • Up to £250 per single item/article/set/pair of winter sports equipment
  • Up to £250 replacement hire of winter sports equipment
  • Up to £150 lift pass cover
  • Up to £300 for interruptions caused by avalanche or landslide
  • Up to £500 ski pack cover.

What are the other travel insurance options available at M&S Bank?

Travel insurance options at M&S Bank
M&S Bank golf cover

Not Available

M&S Bank business cover

Optional Business Travel Cover is not available, however, you are still eligible for the Single and Annual Multi Trip Policies if you're travelling for business.

M&S Bank cruise cover

Not Available

M&S Bank gadget cover

Not Available

M&S Bank other extras

Baggage and Belongings Cover is available as an upgrade.

Other travel insurance policy options available at M&S Bank

Watch out!

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call M&S Bank before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is M&S Bank travel insurance?

You'll find below indicative quotes per level of cover at M&S Bank:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at M&S Bank:

Policy name

Standard
Price - 3 days trip - 30 years old - Europe
£10,02
M&S Bank travel insurance in details

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It is, however, quite difficult to give precise price ranges as M&S Bank travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at M&S Bank?

There are no discounts mentioned on the website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at M&S Bank.

What else should I know about M&S Bank travel insurance?

What are the general exclusions at M&S Bank travel insurance?

To be eligible for a travel insurance policy at M&S Bank:

  • You have to be a resident of England, Wales, Northern Ireland or Scotland
  • You must take reasonable precautions to protect yourself and your belongings
  • You must provide consent to the company to access your medical records should there be any medical claims
  • You must be aware that the company is entitled to take any legal action in your defence in case of an incident
  • You must report claims as soon as possible
  • You must not negotiate, reject or admit any claim without the company's permission in writing.

How do I get travel insurance quote from M&S Bank?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If M&S Bank is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to M&S Bank website?

Through the customer portal, you can access your policy documents.
You can log in through this page

How to claim at M&S Bank travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How to claim on M&S Bank travel insurance?
Claim online

You can claim online on this page by filling in the necessary details in the empty fields.

Claim by phone

0800 051 4780 (UK)
'+44 160 360 3783 (Abroad)

How to make a claim on M&S Bank travel insurance

How do I contact M&S Bank travel insurance?

M&S Bank contact phone numbers

ServicesPhone numbersOpening hours
Customer Service
0800 051 6670

Monday to Friday: 8am to 9pm
Saturday: 9am to 6pm
Sunday: 10am to 2pm

Medical Emergency
0800 051 6561 (UK)
'+44 160 360 4906 (Abroad)

Available 24/7

Legal Cost Claims
0800 015 7066 (UK)
'+44 160 360 3344 (Abroad)

Available 24/7

Renewals
0800 051 6684

Monday to Friday: 8am to 9pm
Saturday: 9am to 6pm
Sunday: 10am to 2pm

M&S Bank contact phone numbers

M&S Bank other contact details

Contact details
Address

M&S Bank Travel Insurance
Pitheavlis,
Perth, PH2 0YX

Email
Not Stated
M&S Bank contact details

How to cancel your annual M&S Bank travel insurance policy?

You will find below main information to cancel your travel insurance policy at M&S Bank:

How to cancel M&S Bank travel insurance?
Cancellation fees during cooling off period of 14 days
£0
Cancellation fees outside cooling off period

No refund

Cancel by phone

0800 051 6670

How to cancel M&S Bank travel insurance

Our opinion on M&S Bank travel insurance

M&S Bank's travel insurance policies are underwritten by Aviva Insurance which is authorised and regulated by the Financial Conduct Authority.

They offer Single and Annual Multi Trip Policies with flexible limits and excesses. Aside from the main covers, they also offer optional additional covers such as Winter Sports and Belongings Cover.

Due to the lack of Defaqto rating and the low overall customer satisfaction rate on TrustPilot, we suggest you consider getting a travel insurance cover from other insurance companies such as Alpha Travel Insurance and Sainsbury's.

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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.