One Call Travel Insurance Review and Quotes
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It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether One Call is the right company to go on holidays with?
In this definitive One Call review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is One Call the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into One Call travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4,3 Safe overall rating for One Call
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction |
High customer satisfaction rate of 4.5/5 on TrustPilot | |
| Cover provided |
Policies available across 3 levels | |
| Value for money |
Reasonably priced premiums | |
| Financial strength |
One Call is authorised and regulated by the Financial Conduct Authority (FCA) | |
| Technology |
Online quote generation |
One Call travel insurance reviews by expert and consumers
| Review organisation | One Call travel insurance reviews |
|---|---|
| Defaqto expert | 5 |
| TrustPilot | 4,5/5 based on more than 40.6K opinions |
To check if One Call is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
Find the best travel insurance in just a few seconds!
What does One Call travel insurance cover?
One Call travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
One Call's travel insurance policies are available for individuals, couples, groups and families.
One Call single-trip and annual multi-trip travel insurances
| Single and annual multi-trip days and age limits at One Call | |
|---|---|
| Maximum days per trip | Single Trip: Up to 365 days |
| Maximum age limit | Single Trip: 79 years |
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at One Call:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Defaqto expert rating | 1 - 2 | 3 | 3 - 5 |
| Excess (if not stated) | £100 - £150 | £65 - £100 | £0 - £50 |
| Medical expenses | £5M - £10M | £5M - £10M | £10M - £15M |
| Trip cancellation / curtailment | £0 - £3,000 | £2,000 - £5,000 | £5,000 - £12,500 |
| Delayed departure 12 hours | £0 - £50 | £20 - £50 | £20 - £50 |
| Delayed departure max | £0 - £100 | £100 - £300 | £100 - £400 |
| Baggage & belongings | £1000 - £1,500 | £1,500 - £2,250 | £2,000 - 3,000 |
| Money including cash | £0 - £400 | £200 - £500 | £300 - £750 |
| Repatriation | £5M - £10M | £5M - £10M | £10M - £15M |
| Personal liability | £0 - £1M | £1M - £2M | 2M |
| Personal accident (excess £0) | £0 - £10,000 | £15,000 - £25,000 | £15,000 - £50,000 |
| Legal expenses (excess £0) | £0 - £25,000 | £25,000 | £25,000 |
| Hospital benefit (excess £0) | £200 - £1,000 | £500 - £1,000 | £750 - £1,000 |
| Accommodation cover | £0 - £3,000 | £2,000 - £5,000 | £5,000 - £12,500 |
| Pet care (excess £0) | x | x | x |
| SAFI* | £1,500 | £1,500 | £1,500 |
| Medical screening | £0 - £25,000 | £0 - £25,000 | £0 - £25,000 |
| Cruise cover | Optional | Optional | Optional |
| Winter sports | Optional | Optional | Optional |
| Golf Cover | Optional | Optional | Optional |
Find the best travel insurance in just a few seconds!
One Call winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
Optional Winter Sports Cover is available at One Call and it comes with the following features and benefits:
- Available across 3 levels of cover: Bronze, Silver and Gold
- Up to £1,750 ski equipment that you own cover
- Up to £750 per single article of ski equipment that you own
- Up to £750 ski equipment that you hired cover
- Up to £500 per single article of ski equipment that you hired
- Up to £750 for replacement ski equipment hire
- Up to £250 ski equipment delay cover
- Up to £750 ski pack cover
- Up to £500 piste closure cover
- Up to £1,000 avalanche cover.
What are the other travel insurance options available at One Call?
| Travel insurance options at One Call | |
|---|---|
| One Call golf cover | Optional Golf Cover is available at One Call and it comes with the following features and benefits:
|
| One Call business cover | Optional Business Travel Cover is available at One Call and it comes with the following features and benefits:
|
| One Call cruise cover | Optional Cruise Cover is available at One Call and it comes with the following benefits:
|
| One Call gadget cover | Not Available |
| One Call other extras | Other upgrades available at One Call are:
|
Watch out!
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call One Call before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is One Call travel insurance?
You'll find below indicative quotes per level of cover at One Call:
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at One Call:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Price - 7 days trip - 30 years old - Europe | £5,64 - £32,11 | £6,76 - £25,54 | £10,83 - £59,72 |
| Price - annual policy - 30 years old - Europe | £15,34 - £44,97 | £18,40 - £71,00 | £28,28 - £91,56 |
| Price - 7 days trip - 65 years old - Europe | £11,16 - £40,75 | £13,40 - £38,66 | £19,43 - £76,78 |
| Price - annual policy - 65 years old - Europe | £39,72 - £104,32 | £48,28 - £121,90 | £65,24 - £152,26 |
| Price - 7 days trip - 30 years old - USA | £15,54 - £50,81 | £18,64 - £54,72 | £27,27 - £107,88 |
| Price - annual policy - 30 years old - USA | £30,52 - £97,52 | £37,42 - £140,49 | £52,42 - £194,32 |
| Price - 7 days trip - 65 years old - USA | £35,52 - £85,14 | £42,22 - £114,10 | £57,32 - £184,01 |
| Price - annual policy - 65 years old - USA | £79,52 - £177,22 | £95,80 - £257,29 | £128,76 - £340,28 |
Find the best travel insurance in just a few seconds!
It is, however, quite difficult to give precise price ranges as One Call travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at One Call?
No discounts mentioned on One Call's website.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at One Call.
What else should I know about One Call travel insurance?
What are the general exclusions at One Call travel insurance?
To be eligible for a travel insurance policy at One Call:
- The trip must not have started yet
- The travel must take place within one year from the start date of the policy
- You must take all reasonable precaution to safeguard yourself against injury, loss or accident
- You must be a resident of the UK, Channel Islands or BFPO
- You must not be travelling within your home country for less than 3 days
- You must not be travelling specifically for medical purposes or are aware that you're going to need medical attention while on your trip or anytime soon
- You must not be travelling for more than the maximum amount of days covered by your policy
- You must be within the age limit as specified in your policy schedule
- You must be travelling with the intention to return to the UK, the Channel Islands or BFPO
- You must not be travelling against the medical advice of your doctor or medical professional such as a dentist.
How do I get travel insurance quote from One Call?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If One Call is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to One Call website?
You can do the following through the customer portal:
- Access your policy documents
- Upload personal documents
- Make changes to your policy
- You can save up to £15.00 if you make your own changes online.
To access the customer portal, just click on, 'Customer Portal' on the Homepage which will lead you to this page
How to claim at One Call travel insurance?
There are 3 ways to make a claim: online, through email or phone call.
| How to claim on One Call travel insurance? | |
|---|---|
| Claim by email | [email protected] |
| Claim by phone | 01702 553443 |
How do I contact One Call travel insurance?
One Call contact phone numbers
| Services | Phone numbers | Opening hours |
|---|---|---|
| Customer Service | 01302 565546 | Monday to Friday: 9am to 8pm |
| Medical Emergency | +44 (0) 0203 819 7170 | Available 24/7 |
One Call other contact details
| Contact details | |
|---|---|
| Address | One Call |
| [email protected] |
How to cancel your annual One Call travel insurance policy?
You will find below main information to cancel your travel insurance policy at One Call:
| How to cancel One Call travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | No refund |
| Cancel by mail | You can send your cancellation letter to: |
| Cancel by email | [email protected] |
| Cancel by phone | 0333 003 0021 |
Our opinion on One Call travel insurance
One Call's travel insurance policies are administered by Just Travel Cover which is underwritten by a wide range of leading travel insurance companies in the UK such as AIG, Good2Go, Beyond Travel, Arch and Avion. Just Travel Cover and One Call Insurance are both authorised and regulated by the Financial Conduct Authority.
The company offers a wide range of Single and Annual Multi Trip insurance across 3 levels of cover: Bronze, Silver and Gold. The medical emergency cover limit can get as high as £15M and the cancellation cover limit as high as £12,500 depending on which underwriter you choose.
In addition to the main insurance policies, you can also opt for optional covers such as Winter Sports, Golf, Business Travel, Cruise, and Wedding Cover. Due to the high customer satisfaction rate on TrustPilot as well as the high Defaqto ratings of the underwriters, we would recommend One Call to anyone looking for several options in terms of level of cover and price for their Single or Annual Multi Trip Insurance policy.
