Puffin Travel Insurance Review and Quotes
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodology
It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether Puffin is the right company to go on holidays with?
In this definitive Puffin review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is Puffin the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Puffin travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4 Safe overall rating for Puffin
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction |
High customer satisfaction rate 4.6/5 on Trust Pilot | |
| Cover provided |
Policies available across 3 levels of cover | |
| Value for money |
Fairly prices premiums | |
| Financial strength |
Puffin's travel insurance policies are underwritten and administered by Travel Insurance Facilities plc and insured by Union Reiseversicherung AG, UK Branch | |
| Technology |
Online quote generation |
Puffin travel insurance reviews by expert and consumers
| Review organisation | Puffin travel insurance reviews |
|---|---|
| Defaqto expert | Not available |
| TrustPilot | 4,6/5 based on more than 9.4K opinions |
To check if Puffin is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
Find the best travel insurance in just a few seconds!
What does Puffin travel insurance cover?
Puffin travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
Puffin's Travel Insurance Policies are available for individuals, groups, families, couples as well as people travelling with pre existing medical conditions.
Puffin single-trip and annual multi-trip travel insurances
| Single and annual multi-trip days and age limits at Puffin | |
|---|---|
| Maximum days per trip | Single Trip Policy: up to 12 months- 71 years and below / Up to 1 month- 71 years and above |
| Maximum age limit | Bronze: 65 years old |
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Puffin:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Excess (if not stated) | £200 | £50 | £50 |
| Medical expenses | £10M | £10M | £10M |
| Trip cancellation / curtailment | £750 | £1,500 | £3,000 |
| Delayed departure 12 hours | x | £50 | £50 |
| Delayed departure max | x | £100 | £100 |
| Baggage & belongings | £750 | £1,500 | £2,000 |
| Money including cash | £250 | £250 | £250 |
| Repatriation | £10M | £10M | £10M |
| Personal liability | £1M | £1M | £1M |
| Personal accident (excess £0) | £5,000 | £5,000 | £5,000 |
| Legal expenses (excess £0) | £10,000 | £15,000 | £25,000 |
| Hospital benefit (excess £0) | £400 | £600 | £800 |
| Accommodation cover | £500 | £750 | £1,000 |
| SAFI* | £1,000 | £1,500 | £2,000 |
| Medical screening | x | x | x |
| Cruise / winter sports / golf | Optional | Optional | Optional |
Find the best travel insurance in just a few seconds!
Puffin winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
Optional Winter Sports Cover is available at Puffin Travel Insurance and it comes with the following benefits:
- Up to £500 for repair or replacement of ski equipment that has been damaged, stolen or lost
- Up to £25 per 24 hours (maximum £250) to hire replacement ski equipement if yours has been delayed
- Up to £20 for every 24 hours (maximum £200) if you're unable to ski due to lack of snow
- Up to £150 for additional transport and accommodation if you're unable to access your prebooked resort due to an avalanche.
What are the other travel insurance options available at Puffin?
| Travel insurance options at Puffin | |
|---|---|
| Puffin golf cover | Optional Golf Cover is available at Puffin and it comes with the following benefits:
|
| Puffin business cover | Optional Business Cover is available at Puffin and it comes with the following benefits:
|
| Puffin cruise cover | Optional Cruise Cover is available at Puffin and it comes with the following benefits:
|
| Puffin gadget cover | Optional Gadget Cover is available at Puffin and it comes with the following benefits:
|
| Puffin other extras | Wedding Cover is available as an upgrade at Puffin and it comes with the following benefits:
|
Watch out!
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Puffin before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is Puffin travel insurance?
You'll find below indicative quotes per level of cover at Puffin:
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Puffin:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Price - 3 days trip - 30 years old - Europe | £8,65 | £12,32 | £15,06 |
Find the best travel insurance in just a few seconds!
It is, however, quite difficult to give precise price ranges as Puffin travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at Puffin?
They do not mention any discounts on their website.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Puffin.
What else should I know about Puffin travel insurance?
What are the general exclusions at Puffin travel insurance?
To be eligible for a travel insurance policy at Puffin:
- You must be a resident of the UK, the Channel Islands, or BFPO
- The trip must not have started yet
- Travel must take place within 1 years after purchase of policy
- You must be careful and take all possible to care of yourself to safeguard against accident, injury, damage or loss of property
- Anyone under the age of 18 must be travelling with an insured adult in the policy schedule
- You must not be travelling for more than 45 days per trip if purchasing an annual multi trip policy
- You must not be travelling against the advice of your doctor or medical professional such as a dentist
- You must be aware that cruise cover is not included as standard
- You must be travelling with the intention to return to the UK
- You must not be travelling with the intention to seek medical care or are aware that you're going to need medical attention while on your trip.
How do I get travel insurance quote from Puffin?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Puffin is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to Puffin website?
There is no login on the Puffin Insurance website.
How to claim at Puffin travel insurance?
There are 3 ways to make a claim: Phone call, email or sending a letter.
| How to claim on Puffin travel insurance? | |
|---|---|
| Claim by mail | Send your letter to: |
| Claim by email | [email protected] |
| Claim online | You can claim for cancellation online through this page |
| Claim by phone | +44 (0) 203 829 6766 |
How do I contact Puffin travel insurance?
Puffin contact phone numbers
| Services | Phone numbers | Opening hours |
|---|---|---|
| Customer Service | 0333 772 0346 | Monday to Friday: 9am to 5pm |
| Medical Emergency | +44 (0) 203 829 6742 | Available 24/7 |
| Claims | +44 (0) 203 829 6766 | Monday to Friday: 9am to 5pm |
Puffin other contact details
| Contact details | |
|---|---|
| Address | Puffin Group UK Ltd, |
| [email protected] |
How to cancel your annual Puffin travel insurance policy?
You will find below main information to cancel your travel insurance policy at Puffin:
| How to cancel Puffin travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | for single trip: 50% of premium refund |
| Cancel by email | [email protected] |
| Cancel by phone | 0333 772 0346 |
Our opinion on Puffin travel insurance
Puffin Insurance is a trading name of Puffin Group UK Ltd which is authorised and regulated by the Financial Conduct Authority (FCA).
They Single and Annual Multi Trip Policies as their main insurance covers along with additional optional covers such as Wedding Cover, Cruise Cover, Golf Cover, etc. They also have a high customer satisfaction rate on Trust Pilot at 4.6/5. Unfortunately, they don't have a Defaqto rating.
We would recommend Puffin Travel Insurance to anyone looking a for a simple Single or Annual Multi Trip Policy since they do not offer Backpackers or Long Stay Travel Insurance covers.
